Complaints

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Requested Dynamic to replace 2 injectors on truck. We supplied parts. He said vehicle was ready, we picked it up and made it 9/10ths of a mile from Dynamic automotive and fan fell out of vehicle and damaged belts and wires. Shroud was completely missing and wasn't on the road. Lost brakes and power steering while driving. Called spoke to owner he came looked at it, we asked him to get his guys to repair in morning, simce they had gone for the day. We left vehicle on side of rd. HE said he'd call back if they took the shroud off. He had already called and admitted to taking it off inadvertantly when he asked to replace powersteering WHILE HE HAD VEHICLE. We went back by office next morning, owner refused to admit they forgot to put shroud back in vehicle, refused to repair or tow vehicle, he called police to have us removed but we had already left, we had vehicle towed to another shop at our expense, and had a different mechanic look at damages. Cancelled check 1024 for $1,066.78 TO Dynamic Automotive for damaging vehicle and almost causing wreck and injury to consumer. This is the second mechanic whom didn't put vehicle together after repair, and vehicle was damaged due to incompetence of mechanic.

  Business response

  08/23/2023

  Upon completion of our 60-point inspection that we do on all vehicles that come into our shop there were several things that our technician found that were discussed with Mr. ******. This included replacement of the serpentine belt due to it being severely damaged as well as advising that both vehicle’s batteries needed replacement. We went over these and supplied Mr. ****** with an estimate to complete these needed repairs. Mr. ****** declined all repairs that were brought to his attention and advised that he would like to proceed with only the fuel injector replacements.
                  I discussed fuel injector replacements with Mr. ****** and advised that fuel injectors from the dealership would be the best and most reliable option. Mr. ****** agreed and asked that I order the injectors. It is the shop’s policy that all special-order parts are paid in full prior to being ordered, however, as a courtesy I ordered the parts without a deposit. The following day Mr. ****** arrived at the shop with the 2 fuel injectors that he had purchased and requested that those be installed instead of the ones ordered from the dealership. I advised Mr. ****** that there may be a restocking fee from the dealership for the fuel injectors that had already been ordered and he was ok with that. I then called and cancelled the order with the dealership and was able to get the restocking fee waved.
                  We attempted to install the customer supplied fuel injectors, however, we were unsuccessful due to them being the wrong injectors for his vehicle. The book time that is used to determine labor cost for repairs is 1.2 hours per injector. There were 5 days after Mr. ****** was informed that the supplied fuel injectors were incorrect that the vehicle sat in our lot before the correct fuel injectors were brought to the shop by Mrs. ******. We typically charge $30 a day lot storage fee for vehicles left on the lot. Mr. ****** was not charged for the 2.4 hours of labor or the cost of storing the vehicle for 5 days totaling approximately $596 as a result of the incorrect injectors supplied by the customer. 
                  On Monday, Aug 21, 2023, Mrs. ****** arrived at the shop with 2 more fuel injectors to be installed and asked if we could get the job completed that day. The job was indeed completed on the same day for Mr. and Mrs. ******, which required us pushing back other customer’s vehicles. Mr. ****** arrived at the shop around 4:30pm on Aug 21, 2023, to pick up the vehicle. A short time later we received a call from Mr. ****** stating that he was right down the road and had lost power steering and brakes. I immediately drove down the street where Mr. ****** was to assist and see what the problem might be.
                  Upon inspection, I discovered that the serpentine belt that had previously been advised to the customer needed to be replaced had come off the pulley. The belt was then wrapped around the fan which caused the fan to be removed from the front of the engine. I did not observe any damage other than the belt. I noticed that the fan shroud was missing, and Mr. ****** informed me that he had just picked the vehicle up from a transmission shop and drove straight to Dynamic Automotive the day the vehicle was brought to us. I advised him that it was a possibility that the transmission shop had removed the shroud so that the fan would not hit the shroud during the transmission removal, but that was just a guess as Dynamic Automotive did not do the transmission work. I showed Mr. ****** the valve cover that we had to remove and showed him that removing the shroud was not necessary and not part of that process. He stated that he understood and agreed.
                  I advised Mr. ****** that I would speak to the technician that worked on his vehicle the following morning and would get with him. I spoke with the technician the following morning and asked if he had removed the shroud. The technician informed me that the shroud was not on the vehicle when it came into the shop. He stated that he had been scratched on his stomach when removing and replacing the fuel injectors due to the shroud not covering the edges of the fan blades. I then asked the technician if he had an idea of why the belt would have come off. He walked over to his work bench and picked up a piece of the belt that was on the vehicle. This was the reason for advising the belt replacement at the beginning. This is the same belt that Mr. ****** had declined to replace.
                  When Mr. ****** came by the shop on Aug 22, 2023, I spoke with him and advised him of the issue that caused the vehicle to break down after picking up. He became very angry and was seemingly not willing to listen to reason as well as causing a hostile environment for customers that were in the lobby as well as the office staff. Mr. ****** proceeded to stand outside in front of the shop in the parking lot while shouting profanities and harassing customers arriving at the shop. He was repeatedly asked to leave the property and refused. Law enforcement was contacted to assist with the situation and when Mr. ****** was advised that they were called only then did he leave as requested. The officer arrived at the shop and contacted Mr. ****** by phone advising him that he has been trespassed and could not return to the property.
                  If Mr. ****** proceeds with cancellation of payment for rendered services, I will have no choice but to take legal action. 

  Customer response

  08/24/2023

  
  Complaint: 20506997
  
  I am rejecting this response because:
  I have verified the shroud wasn't taken off by the transmission shop, but it was removed at dynamic while doing 60 point check.  We still havnt gotten the shroud back from the shop, and had to order a new one.  We were not having any problems with belt, brakes ir powersteering or anything else when I brought vehicle to Dynamic.  The fan damaged serpentine belt when it came apart and the shroud wasn't in truck or in the road.  As a safety precaution, due to the brakes failing I feel the truck should have been checked by his mechanic for safety, and all parts being put back on rather than a 60 point check.  This Is not the first time a mechanic didnt put all parts back on, my only son almost burned alive in a truck that was just out of a repair shop, so I don't think it's too much to ask from mechanic to complete job, and not put customers in danger.  I use checklists in my profession, it would be wise to do the same as a mechanic.
  Sincerely,
  
  John ******

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The end of September 2022 I took my vehicle to Dynamic Auto to get the items that came back on car diagnostic fixed, it's an older car I purchased in May 2022 I only went there because 4×4 light kept coming on but after going to shop owner said after doing diagnostic had several issues so I trusted him and got those things fixed 1708.32 worth of issues. Immediately after receiving car back and the mechanic calling stating he was having issues and needed to keep car extra day, once I drove the car to Port St joe I noticed it didn't drive the same and call them shop was closed over weekend that Monday took it in and tried to explain what I experienced they kept for couple hours and said I needed 3 motor mounts that would cost $1600 I was mad because I had just got diagnostic and I got fixed what he claimed was an issue few days later another issue..(I don't have that quote) I tore it up after his front desk clerk and I exchanged words. From that moment I felt he just wanted more money. He could have told me of the issue few days prior. Over the months it was a lot of back and forth on what was wrong with car and really couldn't tell if no warning lights came on. So here in January after going out the 4×4 warning light came back on he was able to get a diagnostic the module he replaced was bad and had to replace it. He towed my car to his shop on 1/23/23 because of me not able to drive it from the popping noises sounding like engine about to explode. it took him 3 weeks for him to tell me It was in fact the module it was on back order and as soon as it comes in he would replace it and oh yeah you need 1244.24 spark plugs. The hole time they promised me a loaner but said both was out. I occurred 776.71 rental charges because him keeping my car for a month and kept saying everything ELSE was wrong with it and would like a reimbursement for my charges. I had to have my car towed to another shop because it still is not safe to drive.

  Business response

  04/03/2023

  CUSTOMERS COMPLAINT WAS TAKEN CARE OF FROM INITIAL VISIT. THE 4X4 DRIVE MODULE WAS REPLACED, TAKING CARE OF THE 4X4 LIGHT THAT WAS ON IN CUSTOMERS DASH. CUSTOMERS SECOND VISIT SHE COMPLAINED OF A VIBRATION WHICH WAS DUE TO THE ENGINE AND TRANSMISSION MOUNTS BEING BAD ON THE VEHICLE. CUSTOMER RECEIVED THE ESTIMATE FOR THE ENGINE AND TRANSMISSION MOUNTS. THIRD VISIT CUSTOMER CALLED AND STATED THE VEHICLES 4X4 LIGHT HAD CAME BACK ON AND THERE WAS A POPPING NOISE COMING FROM THE VEHICLE. I HAD THE VEHICLE TOWED TO MY FACILITY AT MY COST. UPON INSPECTS OF THE VEHICLE THE NEW MODULE 4X4 MODULE HAD WENT OUT AGAIN, WE REPLACED THE 4X4 MODULE UNDER WARRANTY AT NO COST. A PHONE CALL WAS MADE TO CUSTOMER WITHIN TWO DAYS OF THE VEHICLE BEING AT DYNAMIC AUTOMOTIVE WITH AN ESTIMATE ON WHAT IT WOULD TAKE TO FIX THE CYLINDER HEAD WHERE THE SPARK PLUG BOLTS INTO THE CYLINDER HEAD. THIS WAS ALSO DONE AT NO COST, CUSTOMER DECLINED THE REPAIR AND WAS NOTIFIED THAT VEHICLE WAS NOT DRIVEABLE. ONCE THE NEW 4X4 MODULE CAME IN FROM THE FORD DEALERSHIP, THAT WAS ON BACKORDER AND TOOK A FEW WEEKS TO COME IN, THE MODULE WAS INSTALLED AND CUSTOMER WAS CALLED TO LET HER KNOW THE MODULE WAS INSTALLED, CUSTOMER WAS ASKED AGAIN IF SHE WANTED US TO FIX THE VEHICLE AND SHE DECLINED THE REPAIR. (NOTE: VEHICLE WOULD BE DRIVEABLE IF CYLINDER HEAD WAS FIXED, THE 4X4 MODULE DID NOT MAKE THE VEHICLE UNSAFE TO DRIVE, IT ONLY STOPS THE 4 WHEEL DRIVE FROM WORKING AND TURNS THE LIGHT ON IN THE DASH). THIS WAS ALSO EXPLAINED TO THE CUSTOMER IN DETAIL AND IN PERSON ONCE CUSTOMER CAME BY DYNAMIC AUTOMOTIVE. 

   

  AT THIS TIME DYNAMIC AUTOMOTIVE WILL NOT ISSUE A REFUND

  Customer response

  04/11/2023

  
  Complaint: 19453202
  
  I am rejecting this response because:
  I've attached copies of receipts from the mechanic that fixed most of the thing that's was supposed to be fixed. I am requesting a full refund for repairs and rental.
  Sincerely,
  
  ******** *****

  Business response

  04/27/2023

  ALL WORK WE PERFORMED WAS AND IS STILL UNDER WARRANTY FROM THE DATE OF COMPLETION. THE WORK WE PERFORMED TO YOUR VEHICLE FIXED THE ISSUE YOU HAD, WHEN THE PART WE REPLACED WENT BAD WE WARRANTY THE PART AT NO COST TO YOU. YOU REFUSED SERVICE ON THE VEHICLE THE LAST TIME THE VEHICLE WAS IN THE SHOP WHICH IS WHAT STOPPED THE VEHICLE FROM BEING DRIVEN. THE VEHICLE WOULD HAVE BEEN 100% DRIVEABLE IF YOU WOULD HAVE CHOSEN TO GET THE VEHICLE FIX, WHILE WE WAITED ON A BACKORDERED FROM FORD,YOU DID NOT CHOOSE TO THE FIX THE VEHICLE YOU CHOOSE TO RENT THE CAR. I WILL NOT ISSUE A REFUND. THANK YOU

  Customer response

  04/27/2023

  
  Complaint: 19453202
  
  I am rejecting this response because:
  I do not trust taking my car back to them because the vehicle should've been fixed the first and maybe even the second time taking it. I took my car to get it fixed not every week to keep taking it back because none of the work was done properly not even the second time. I no longer trust them to service my vehicle because I have new problems every time I leave there. I want a full refund I have a life and need my vehicle not for it to be in the shop for months.

  Sincerely,
  
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩