Complaints

• Initial Complaint

  04/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  (The website says free estimates. I live in another state, which might be why I was charged. That is not why I am filing a complaint.) Mike ****** charged me $150 (which I paid through Venmo on Feb 24, 2022) to inspect a property I was interested in buying and to provide a written itemized estimate of the necessary repairs. The Realtor and Mike agreed on a day and time to meet at the property and go into the house. Mike did not show up for that meeting and as far as I know, he never went into the house. He never provided a written itemized estimate. He gave me a vague ballpark figure but would not tell me what that included. When I requested a refund (on March 7th and 22nd), since he had not done what he was paid to do, he ghosted me.

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: Mike ****** Owner Contact Phone: XXXXXXXXXX Contact Email: **********@coastalconstructionllc.com Ms. ***** contacted us for a basic inspection for a home she was looking to purchase. I explained to Ms.***** that I would go and do a minor inspection to allow her to know how much she would have to invest in that home for her relative to be able to live in the home . As she requested I sent Ms.***** via email a total amount of cost that it would take to reside in home. She then demanded me to give a total cost breakdown and itemize the estimate. I explained to her if she wanted a breakdown on everything she will need to hire a licensed home inspector so that we could give her a better assessment of the cost. She then demands a full refund. We respectfully declined as we incurred time and fuel cost. Ms.***** informed me she lost the offer on the home due to her not giving the sellers a firm offer. Consumer Response /* (3000, 12, 2022/05/11) */ I found out that he did not meet the Realtor to get into the house, though he mentioned trying light switches in the house. I realized he was being less than honest. And he never broke down his ballpark estimate to say exactly what was included. I never heard from him after February. Cyn Begin forwarded message: From: ******* ***** <********@yahoo.com> Date: March 22, 2022 at 5:11:02 PM MDT To: **** ****** <**********@coastalconstructionllc.com> Subject: Follow up I sent this email on 7 March, but have not received a response. It is now 22 March. Mike, When I called and left you a message on 24 February, I said I wanted to have the house at XXXXX ******** inspected and I wanted a written itemized estimate. We talked on the phone later that day and I said that I would need a written itemized estimate of repairs. You agreed and said you'd spend about an hour there, inside and out. You said it would cost $150. I sent the money by Venmo that evening. I sent a video tour of the house and I texted you some things I wanted done to the house. You sent me a text saying the Realtor was meeting you there at 3 the following day. Instead, about four hours before that, you texted the Realtor saying that even though you agreed to a later time, you were heading to the property then, and asked if she could meet you. She said she could not. I don't know how - or even if - you gained access to the house. (I did not know this until days later.) I texted you the next afternoon with my email address. You said you'd send the report. When you emailed me, you listed the some (but not all) of the things I had mentioned. You didn't give any specifics about repairs and no estimated prices for repairing the items. You wrote: "the total cost I would estimate to be 18k-20k total..." On 28 February, I replied and asked if that total $18k - $20k included repairing everything you listed and and the items I told you I wanted done . Unless it included everything, I still needed the written itemized estimate. Your reply was ambiguous. You addressed how some things would be repaired, but you still didn't say exactly what was included in that $18k -$20k price. There was no written itemized estimate. The property is now off the market. I paid $150 for an inspection of the property, inside and out, and a written itemized estimate for repairs. I don't know if you were ever inside the house. I never received a written itemized estimate, and you admitted you hadn't even read my text fully, which is why you hadn't addressed some things. I am respectfully requesting a refund of the $150 since I never received what I paid for. Thank you. ******* ***** Business Response /* (4000, 14, 2022/05/12) */ As I explained to the last post I don't offer a break down of cost regarding estimates. I charged ******* for a on site visual inspection and gave her a rough estimate on all the items she listed. The home is roughly 45 min from Panama City with gas prices at $4 a gallon I have to charge for longer trips. What she paid for was my time 45 min to home site 60 min min of inspecting all the items she listed and 45 min back to town. Best Regards, Mike ****** Coastal Construction Consumer Response /* (4200, 16, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot prevail against someone who is a stranger to the truth. He said in his first text message (24 Feb) that he "would be happy" to inspect the property. He told me it was $150. (He didn't say it was too far and he needed to charge more, nor did he say the price of gas was too high and he needed to charge more.) He agreed to the job and set the price. I paid the price. He didn't do what he promised. He didn't accompany the Realtor so he could go inside; he went earlier because (as he told the Realtor) he had to go out to that area anyway. The bottom line is he accepted the job, he NEVER said he didn't provide itemized estimates, he charged me $150 and assured me he would inspect the inside, too and he failed to do so.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩