Complaints

• Initial Complaint

  06/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I've revived services form comfort dental, they made me pay for services ahead of time, services that ended up not being done due to the Dentist's recommendation. The service was $444. While leaving the appointment the check out clerk told me that the funds should be refunded once MetLife paid the claim. Met Life paid the claim in April and I still haven't received a refund. I called today to check and the the clerk very nonchalantly said she'd try and send the matter to the billing department again.

  Business response

  07/12/2022

  Patients account was reviewed and notes into the patients account.
  In regards to a refund the patient is not a owed a refund and actually has a balance in the office.
  
  If you look at her EOB patients balance from ALL EOB's show the the patients balance is 279.10
  1067.00(per eob) but then you had to add in the zirc upgrade which brings it to 1263 for dos 03/25/2022 - 1263.00
  02/28/022 - 6.60
  08/17/2020 - 23.10(which in fact she never paid and we wrote it off)
  04/22/2022 - 6.60
  TOTAL OWED BY PATIENT IS 1299.30 - Patient only paid 1020.20

  Customer response

  07/18/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The zircon upgrade was included in the patient care and was taken care of by my insurance company. There's a charge on the bill for $561 for the "Mand Partial Denture Cast Metal"
  I NEVER GOT THE SERVICE BECAUSE THE DENTIST SUGGESTED I DID NOT HU I HAD ALREADY PAID FOR IT. I have the bill from my insurance company. The service that was declared on 3/25/22 on the last itemized mine was never done.

  Customer response

  07/19/2022

  Here is the bill from my insurance company. The last line, indicated that I have a partial. I never got the partial but paid for it prior to services being rendered please see attached

  Customer response

  07/25/2022

  See Attachment/File: Peagler doc.jpeg

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