Complaints

• Initial Complaint

  09/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I live in an isolated road in eastern ky, a "holler" if you will where no delivery services will travel, not even the USPS. My brother on the other hand lives about 5 miles away in happy rainbow land where they have blacktop roads and the delivery men aren't afraid to stop. I placed an order online with these people and gave my brothers address as the shipping address and my own as the billing address. They cancelled my order because the addresses didn't match so I reordered using my own address for both. They took the money from my account and then called me and asked for a copy of my driver's license and some kind of bill that gets sent to my address. I obliged them the following day and they instantly cancelled my order. Now I fear that they only wanted my personal information because of the speed in which my order was cancelled. It felt like that was the plan the entire time. They are yet to refund the 250$ I paid them. Im pretty sure they will refund it, but it seems very fishy to me. They have now cancelled my order twice and treated me as if I'd lied to them about my identity.

  Business response

  10/10/2023

  Robert,

  Our fraud analysis system flagged your order both times therefore both orders have been refunded. We hope to be able to serve you in the near future. 
  
  KCF TEAM

• Initial Complaint

  04/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Ordered an item on sale April 19th 2023. Plus a promotional discount,(5%). Days later,(4/21/2023), after the spring sale had ended, they cancelled my order on the basis that they ran out of stock. And while they refunded me completely , I missed the opportunity of purchasing the item at a $171.51 sale price savings at another hobby outlet. I was willing to wait until the item was back in stock. They refused to offer me a rain check. Made the mistake to attempt to support the smaller hobby outlets. I should had purchased through a more reputable hobby outlet such as Tower or Horizon. I can see why this business has an “F” rating and is not accredited by the BBB

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a remote control truggy for my son for Christmas. The package shows to begin delivered but it was not.I opened a claim with king cobra I have made several inquiries regarding this to king cobra and now I’m being ignored after being told my clame is closed. Please help me resolve this. Thanks

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a RCT car from them and was told by the salesman that it was a great car. When it broke in the first hour I returned it and was told by the same salesman that it was junk and I should replace all the parts with upgrades and I bought a piece of junk and that is not abnormal with these cars because the gears are made of plastic. My grandson was with me and he really wanted to use it so I offered not to use the warranty which would cost me nothing but a few weeks but to pay $65 for the part if he would install it for free. He refused to do it and told me that is what to expect when you get a car like this. I paid $165 and at the time was told it was a good car. Things certainly changed after the sale is completed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩