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          Business Profile

          Transmission

          Savage Transmission & Auto

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Transmission.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            02/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This is a horrible business, and the owner Patrick Savage is not trustworthy!! I took my car to him in November 2023, and we are in February 2024, and I still do not have my car. My car is still on the jack-lift in the shop, and he has not been there (no one for that matter) in at least 3 weeks. He called me on 02/10/24 and said he would have my car ready for me no later than the following Friday 02/16/24 and when I have called since then, his phone is not in service. There is a misleading sign posted saying "out for parts" that has been there for all 3 weeks that he has been missing in action. Another customer has come by several times at the same time as me because he wants his father's vehicle that has been there for months as well. This is absolutely ridiculous and certainly BAD BUSINESS!!!!! It's not fair and not right to do this to people. I work hard and did not have to give him any business. If he knew he couldn't handle the job or no time to complete the job, he should not have taken on the job. I will be filing a police report as well. I hope he is never able to do this to anyone else. I want my car!!!!

          • Initial Complaint

            03/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had my car put in this shop to have my transmission rebuilt and paid shop owner $1600.00 to do this job and then less than a month after I got my car out his shop, the same problem that lead to me putting it in the shop yet continued. I then had my car sent bac to his shop and he had it there for four to five additional months stating he was waiting on another part. Then preceded to say the car was fixed and ready after having it for all those months. I have made several visits, not to mentioned called repeatedly trying to get him to fix my car as he was paid to do. and this has been occuring for the past six months now and my car continues to drive the exact same way. I want at least half of the money back I paid for him to do absolutely nothing to my car except lie this entire time. He has never tried to fix this in any compacity and continues to avoid me in this matter. very poor business ethics at all. I want half of my money refunded to me immediately in this matter as I dont have all the extra money to go to court and all that stuff unless I am given absolutely no choice but to do so. I am seeking your help to help reach a decision in this matter. Thank you kindly

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          BBB Rating & Accreditation

          F

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          Contact Information

          5105 N Palafox St

          Pensacola, FL 32505-2931

          Get Directions
          (850) 454-9552

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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