Complaints

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The front desk staff are condescending and rude. I had a lot of trouble communicating with the clinical staff as the majority didnt speak English well. I wound up needing a tooth pulled, the amount of pain I experienced while under their care was outrageous. I was discharged without any after care instructions, despite getting stiches, they also refused me pain medication. I had to call another dentist office to learn how to care for my wound, and to get follow up treatment, the worst dental experience of my 50 years. As they only performed 1/2 the procedure I requested a refund, because I will not be returning. Every time I request this I get hung up on, when my wife went in to the office they made excuses. I still havent got my refund of about $279

  Business response

  06/13/2024

  Hello,

  The doctor communicated with the patient to establish a relationship, and he performed one extraction. The extraction was a difficult one so the doctor decided to only do one of two extractions originally planned, and *****, the doctor and dental assistant were good.

  The doctor discussed OTC (over the counter) pain medication and the patient stated to the doctor that he had medicine at home. Things escalated once *****'s wife found out at the front desk that he did not get narcotics, and unfortunately from this point forward, it was complete chaos.  The team members and doctor explained everything in detail, but the patient then stated he was not informed and continued to discuss things that he thinks were said but were not. 

  The patient has been issued a refund for the procedure the doctor was not able to complete.

  Thank you.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to an appointment for a root canal. They would not start until i agreed to pay half up front ($448). The first attempt failed due to horrible pain. After a second round of numbing shots the dentist was ready to go but the assistant refused to stay and said the rest of the staff had already gone (it was 4:45 by that time). I never received a root canal. The office has agreed to give a credit to my account instead of a refund. I WILL NEVER GO BACK THERE. I simply want a refund of the money i paid for a service that was not and could not be rendered. Either put the money back on my credit card or mail me a check.

  Business response

  05/10/2023

  Due to an oversight in April when the patient requested the money back, it was not processed on her Care Credit account as it should have been.  The patient was contacted this morning, and the refund was issued to her Care Credit account promptly.  

  We apologize for the inconvenience this has caused.

  Thank you.

  Customer response

  05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Continue to receive billing statement for $146.00 for alleged service date 03/19/2023. I did not then, nor have I, nor do I intend to have service from SMILE DESIGN DENTISTRY. I have called and left numerous voice mails requesting call backs with ZERO response from the business. Call to the business are UNANSWERED, as they go to their telephone answering system.

  Business response

  04/26/2023

  Hi **************,

  Your account has been audited, and the balance has been transferred accordingly.  You will not receive any statements going forward.

  Thank you for bringing this to our attention.

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩