Floor Coverings
Hessler Floor CoveringFind BBB Accredited Businesses in Floor Coverings.
Reviews
2 Customer Reviews
Review from S. T.
1 star07/25/2024
HESSLER FLOORING SUBCONTRACTS THEIR INSTALLATION SERVICE AND DOES NOT TAKE RESPONSIBILITY FOR ANY MISHAP. Sadly, I had a jewelry bag stored in my nightstand and did not think to remove it when I had the carpet installed. My engagement ring, infinity ring, necklaces, etc were inside and I discovered the bag missing a few days after the installation. The Naples Police Dept was contacted, officers came and took the report; a detective assigned to the case. It is a criminal investigation because of the dollar amount involved. The detective contacted Hessler and the installers. They have refused to cooperate! The installers are not obligated to return the detective's calls. Hessler insists I file a claim with MY insurance. Initially, they agreed to file a claim and have since reneged. This has been heartbreaking. Hessler's customer service is horrible. DO NOT USE HESSLER IF YOU NEED THEM TO INSTALL ANYTHING!!!
Hessler Floor Covering Response
07/26/2024
The customer is correct in stating that the Naples Police Department was contacted and an investigation was performed. The detective assigned to the case found no evidence to suggest that Hessler Floor Covering or the installation crew was involved in any alleged theft. Hessler Floor Covering did cooperate and answered any and all questions posed by the detective. Hessler Floor Covering was advised to convey to the customer that they contact their insurance company to file a claim as again, Hessler Floor Covering was found of no wrongdoing. It was conveyed that should any evidence be found by the customer's insurance company to suggest otherwise that they could then subrogate for reimbursement. Hessler Floor Covering has been in business since 1951 and has never encountered a claim such as the above.Customer Response
07/30/2024
To be clear, Hessler Floor Covering spoke with the Naples PD detective but did NOT pursue any follow-up with their installation teams. What actions, if any, were taken with the installers? Hessler NEVER reached out to me to offer any form of relief. Who instructed Hessler to convey to me that I contact my insurance company? Their insurance company? Perhaps they have "never encountered a claim" such as mine because they refuse to accept and/or file one.Review from Maria P
1 star03/25/2022
Be aware that Hessler flooring is the same as Wayne W****. Do yourself a favor and check Wayne W**** reviews. You buy from Hessler but Wayne installs it. I am giving a one star but it should be MINUS. I would like the owner of the company to contact me in relation to the work in progress by your company. It is URGENT. You are welcome to stop buy and check it out. As a matter of fact, I think you should. I am still hoping that they will fix it. ThanksHessler Floor Covering Response
03/28/2022
We apologize for not meeting your expectations and are prepared to resolve this as expeditiously as possible. Our team will be reaching out to you to discuss. Thank you.
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