Complaints

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We closed on 12/31/2021. It has been nothing but one issue right after another since the day we closed. There were NUMEROUS issue we had brought to the attention of Butch(our construction manager) prior to closing and we received the same response every single time. We are in good shape, I will get that fixed, it will all be taken care of. At final walk we walked up to the house and we immediately noticed the shutters we pointed out at our blue tap walk were missing(these needed to be fixed to the house prior to the stone being placed). Our home was never pressure washed there was dirt on the side of the house/windows. The garage door did not close, garden tub was not set properly, we were missing weather stripping for the entry doors/garage, shattered microwave in kitchen, low hood in kitchen, backsplash not properly caulked so now cracking, damaged cabinets, etc. I emailed Dale the Area Construction Manager to see if he could help with many issues we were having and he did seem genuinely upset that our home was pushed along and there were so many issues and said they'd get it fixed. The warranty rep has attempted to get these issues corrected but it seems like it'll never get done. We have since had other issues arise including water damage from our master shower that has now made the house even harder to live in and work since I work from home. Instead of having DriRite complete the work they want to save money so we(the consumers/homeowners)have to wait with incomplete work until their "trades" can fix it for a lower cost. We've been in this home for 72 days, why are we having this many problems? Why is it other homes on the same street have trades there(plumbing/electric/paint) but we cannot get the things done here or seems like its a whole ordeal to get one thing done. Please just fix our home, that is all we truly want. We are living in a home that is still under construction basically. The process should not be this stressful!! We've been patient.

  Business response

  04/20/2022

  Business Response /* (1000, 6, 2022/04/04) */ Homes by WestBay is in contact with the homeowner and are actively in communication regarding the home's shower and paint.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I originally reported a leak coming from my downstairs A/C vent in August of 2021 which was two months after we moved in our brand-new home. I was told that it was our A/C return downstairs needing to be wider. This was cut and I was told the problem was fixed. It wasn't. A month later I saw more water leaking from the vent. I reported the problem once again and was told our filters were dirty (they weren't) and that was the cause of the problem was us keeping the air too cold (which is impossible due to my daughter having respiratory issues). However, this not being my area of specialty, I tried to adjust what had been explained to me. Christmas time came and we noticed our downstairs covered in water. I immediately contacted WestBay to inform them. They waited days to send someone out. Another A/C tech came out and told us it was not our A/C but a plumbing issue (this was the first we had heard of that). The plumber then came out and told us it was an A/C issue stemming from our condensation line. The A/C techs then came back out and told us this was not accurate, and it was definitely plumbing. The plumber then returned. He filled our upstairs shower with water to overflow. Nothing happened initially then a few minutes later water began streaming from our downstairs ceiling. He cut into our ceiling to locate the core problem and while doing so cut through a plumbing line. The water mixed with debris covered all of our furniture that left stains and residue that have not been able to be cleaned or restored. He went inside our ceiling and noticed water had been leaking possibly for months. Westbay sent a company called Dri-Rite out with humidifiers to dry our ceilings. I then contacted WestBay to see what the next course of action was. I was told that the repairs were minor and would take a few days to fix. That was wrong. WestBay dispatched Manasota flooring to destroy the bottom pan of our shower in order to see what was under our shower and where the leak w

  Business response

  03/24/2022

  Business Response /* (1000, 5, 2022/03/07) */ It looks like the original BBB complaint is incomplete and cuts off prematurely. Please let us know how we can help?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩