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          Business Profile

          Moving and Storage Companies

          On Time Moving & Storage
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/27/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            This company did my moving from Jacksonville to Tampa and in the process broke my furniture and other belongings and they don’t want to pay for the repairs.

            Business response

            07/27/2022

            We are not responsible for items that were packed by owner. As we do not if they were broken before or how well they were packed. 

            Customer response

            08/24/2022

            [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

             Complaint: ********

            I am rejecting this response because:

            Business response is incorrect.  I am attaching the original receipt that clearly shows all the items that were packed by the movers.  The only exception were the boxes which I packed and were not listed on the receipt but were included in the price.  The respondent was not present, only the workers and my family were there at the time the packing and move was done.  One of the night tables was actually broken by the mover that I witnessed when he brought it in from the truck.  He then said that the other table was broken but he didn't do it but am sure he broke it at the time of unloading.  I do not appreciate the respondent lying and putting in question my complaints.  I was unfairly treated by the respondent when I called and it is evident by the unprofessional response to this complaint.

            Regards,

            **** ******

            Business response

            08/27/2022

            When you were given the estimate, the estimated packing for some of these items was $421. You did not pay the $421 for the packing. Yes we will pad wrap and do our best but for the insurance to cover them we must box them which would have been extra. When you opt out of having us pack them we are not responsible for them. You were not charged and you did not pay for any extra packing.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 9/12/2011

          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1475 Northwood Dr.

          Saint Augustine, FL 32084

          Visit Website
          (904) 794-1200

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          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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