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          Business Profile

          Beauty Supplies

          SalonCentric

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Beauty Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I am licensed cosmetologist in *****, **. I have been using Saloncentric for many years and tend to purchase quite a bit of beauty products for use and sale at my hair salon. The constant pressure by sales **** and employees at the stores has driven me to buy an excessive amount of products just to get my account suspended due to false pretenses. I was given an account restriction of $800 online and online only but then after learning my account was suspended was told it included in store purchases as well and due to purchasing too much my account got suspended with no warning whatsoever. I am looking at trying to speak to upper management to try to rectify the situation as it is impacting my small business in a severe way. I did absolutely nothing illegal or anything against Saloncentric policies other than purchase too much. While this sounds crazy it is facts.

            Business response

            12/04/2024

            Our teams have had several conversations with this customer about her purchases and our policies. 

            The last conversation occurred on Nov. 15, 2024, and at that point the customer stated in writing that she understood the restrictions we placed on the account and agreed to these limits.  

             

            Customer response

            12/05/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** **********

          • Initial Complaint

            10/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on September 12th with salon centric. I order with this company multiple times a year and have never had an issue before this. The tracking states my order was delivered on September 14th. This package was not at my door and the photo shows the wrong house. I emailed salon centric 3-4 times with no response. I then called salon centric and the agent was not helpful whatsoever and told me to contact my renters insurance which I do not have. This is extremely upsetting as Ive spent thousands of dollars with this company and they are unwilling to help with this. As I previously stated, all of my orders have arrived at my front door with no issues before this. I was originally expecting a replacement but I am now requesting a refund. I provided a photo of an order placed before this one which shows delivery to my front door on 9/10 and a second photo of the missing package delivered on 9/14 to a different address.

          • Initial Complaint

            08/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On August 13th I placed and order online at Salon Centric for 2 color tubes of #9N, 2 cans of big **** hair, and a 32oz bottle of 20 vol developer. So the order arrived yesterday August 14th and it was missing 1 color tube and the hairspray bottles are damaged. I left 4 emails and 3 contact online forms, and called several times and they say the wait is 5-10 minutes but after ***** minutes of silence I have to hang up. I attempted to call the pay your bill extension and they picked up right away (as I knew they would) because when it comes to receiving money it's fast, but he said he could not help me so put me back with the never ending no pick up phone line. I paid $58 for these items including the $12 ship and I want what I paid for.

          • Initial Complaint

            10/31/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            On Friday September 29th I received an email from Salon Cemtric to fill out a survey and receive a $25 gift card. I received that email at 8:09 am and by 8:29 I had submitted my survey promising a $25 gift card as soon I submitted the survey, however, I never received this gift card. I called Salon centric customer care and opened up a case and received a case number, but I have not heard back from anyone. This is not the first or second time I have filled out a survey with a promise of something that I never received. This seems like a complete scam and complete false advertisement. At the end of this survey it asked to provide my personal information such as email and phone number and Id be receiving the e-gift card promptly, however I never received it and I sense Salon Centric is selling my personal information and receiving personal information in this survey that benefits their company, and not giving customers what they promised in their behalf. Complete scam.

            Business response

            11/08/2023

            Hello, 

            We apologize for this mix-up.

             The customer received the digital coupon code from SalonCentric on Oct. 20. ************* then attempted to call the customer each day between Oct. ***** to assure the customer received the code. ************* left multiple voicemails addressing/resolving the issue, but the customer has not responded. 

            The issue has been resolved on our end.

            Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10101 Dr Martin Luther King Jr St N STE 2

          Saint Petersburg, FL 33716-3807

          Get Directions
          Visit Website
          (877) 250-9215

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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