Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company offers a service to help with Registered Agents for LLCs for a reasonable price. The problem is that on 1/21/2025 they automatically added a service, and a $239 annual charge to all their customers for a brand new service that no one authorized, asked for, or approved. ALL of their customers were enrolled in this without their consent or approval. They just did this because they had our credit card number on file. Nowhere in their customers' agreements with them does it grant them the ability to just start charging unapproved, expensive services. This happened to me, and probably ALL OF THEIR customers. This is a gross abuse, a fraudulent money grab, and potentally illegal.I was able to undo the charge on my CC, but they are probably getting away with this on countless victims. I reached out to them and they continue to say that their customers have to opt out of the new/unapproved services. They should immediately undo this bogus service added to all of their customers accounts, and send out an apology email to all users explaining their mistake. Otherwise, this could escalate and lead to a class action lawsuit.

  Business response

  02/03/2025

  Hi ***, 

  We're very sorry if we've alarmed you with our new service offering but we would never authorize such a charge on your behalf without your consent. We try to be as transparent as possible about our offerings and send multiple notifications via email alerting customers to any pending charges and giving them the opportunity to opt-out of any of our offerings.

  This year we wanted to try something a bit more proactive and provide this filing services for all of our clients because we saw too many businesses put into bad standing by the state for missing annual compliance requirements. Luckily, its easy to opt out if its not right for your business. But we do appreciate your feedback on this change.

  We appreciate your business and one of our agents will be reaching out to you to help clarify anything further. We hope we can turn your impression of us around that we're able to continue supporting your business!

  Customer response

  02/03/2025

   
  Complaint: 22883087
  
  I am rejecting this response because: They are not doing a favor to their customers ... they have automatically started charging them for unwanted services without their consent. Saying that customers can "opt out" AFTER this company added these unwanted, unapproved services is a money grab, and potentially an illegal business practice. Just because you have customers' credit cards does NOT give you the right to arbitrarily start charging them for unknown/unapproved services. The company MUST retract this business practice, and unenroll all of their customers that they started charging for these unapproved services.
  
  Sincerely,
  
  *** ******

  Business response

  02/03/2025

  Hi ***,

  We're sorry that we've cause you to be upset and frustrated with our new service offering, that is definitely not our intent. One of our agents has tried to reach out to you over the phone to hopefully make things right but there was no answer and no way of leaving you a message. 

  It seems like there's some confusion on how this service is being offered as we offer ample opportunities and send multiple messages regarding this service and we try to make it as easy as possible (just a few clicks in your secure online account) to opt out of the service. If for some reason the charge still goes through before you are able to opt out, it's just as easy to cancel and request a refund. We really don't want to keep arguing about this and in no way meant for you to feel deceived by us. If there's anything we can do to help clear this up, please let us know but we understand if you want to take your business elsewhere. We'd be sad to lose you as a customer though.

  Thank you!

  Customer response

  02/04/2025

   
  Complaint: 22883087
  
  I am rejecting this response because:

  Your business model is wrong, and probably illegal. Based on what you are saying, if you shopped at ******* and used your CC, you would be fine with ******* just sending you products you never authorized and charging your CC because it is in "your best interest". You must discontinue this practice immediately. Do not ever charge my CC in the future, for any non-authorized products, even if you think it is "in my best interest". Your customers cannot be forced to continually read thru emails you send to ensure they "opt out" of these purchases that they NEVER MADE.

  Email is the best way to reach me: ***************************************

  
  Sincerely,
  
  *** ******

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my previous registered agent and I had the deadline of when the yearly report was due to replace them. I hired this company based on the advertising information that stated for $35 we will at no additonal coast file your yearly report. So why not kill two birds with one stone. Typically I would pay to have a new registered agent reported but due to the time my yearly report was due. I reached out to them several times with no response as to why my information was not updated, even sharing my concern with the time delay. on the day after the yearly report was due I realized that my non profit had been listed as inactive due to failure to report registered agent. Now hear me out, I called this company and was treated like c*** they are rude and unwilling to take accountability trying to spin a narrative that I did not specifically hire them to have them report that they were the new agent. Here is where it gets unbelievable, The male manager admitted they had intention of dong my included yearly report payed service but then realized I was inactive. WTF first off the yearly report had a date line. I sent 4 emails prior to this where the question was never answered they then turned around and tried to charge me over 350$ to have them fix it and reinstate me. They must think I am stupid because this company was obligated to do the yearly report which they failed to do which in turn would have reported them as the registered agent. But they're trying to scam. Because I was not listed inactive until after the deadline. Which proves that they did not check my account until after the already missed deadline. They had an obligation to do a service prior to that due date. I hired them at the beginning of April. This is a clear and utter case of attempted fraud and false advertisement. If this is not resolved and I am not made active I will be filing a report with the state attorney and asking them the same question as to why the yearly report was not finished ontime

  Business response

  08/12/2024

  We're sorry that there seems to have been alot of confusion during your experience working with us. But in looking into this complaint, I found that you have already spoke with several of our customer care agents and their supervisors who have tried to clear up any misperceptions. Based on that we're not sure what more can be done to resolve your situation. 
  
  According to our records, your previous Registered Agent resigned the state admin dissolved your company. Your company was dissolved because of these actions of your previous Registered Agent, not because we did not file in time when you hired us. 
  
  To further clarify, we do not file the Annual Report for free, our fees also include the fees charged by the state, we're sorry if you were confused about that but we state that on our website when you sign up for this service. 
  
  If you would like we want to offer to reinstate your company for $236.25 which is the state-mandated fees but we would not charge you our normal $100 filing fee as a courtesy. Please contact us at ************** or ******************************** if you would like our assistance getting your business reinstated. 
  
  Thank you and we do appreciate your business and hope that we can continue to work with you.
  
  Best regards,
  Sunshine Corporate Filings

  Customer response

  08/12/2024

   
  Complaint: 21901797
  
  I am rejecting this response because you couldn't be more out of touch. First off not only did you just waste my time and the better Business bureau but you full out lied.

  Let me recap

  I was not resolved for my prior registered agent. I removed them.

  I was given a specific time frame of when to replace them.

  When I hired your joke of a service I was fully active.

  I would have thought you'd use your brain cells when responding to such a complaint. As per the two provided screen shots. I infact did buy the package that advertised free yearly report.

  More so your rude a** manager stated the reason it didn't get done is because when they went to complete it I was dissolved.

   

  Let me say it very clear so your narrow mind can comprehend

   

  You would not had to worry about the dissolving had the yearly report been completed on time

   

  SO not only did you violate my purchase items you also attempted very poorly to lie when I have all supporting documentation and proof . Not only will you compensate for the money lost due to this unethical bs you have just earned yourself a federal complaint in ref to the. How stupid you people gotta be. I'll be hiring an attorny good luck with your fake information that doesn't have any grounds based on my receipt and your displayed Info. Dumbasses
  
  Sincerely,
  
  **************************************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a $35 per year service for a Registered Agent. They charged me for a $238 for a service I did not buy (an annual report), and after my complaint they refunded it, and now have sent me an invoice for another service I did not buy (use of a phone number). I have asked via email on numerous occasions for them to leave me alone. The emails and charging for extra services has continued. No doubt they charge many people who aren't paying close attention to their credit card and get away with it. I want to keep my use of their business for a Registered Agent (because I don't want to bother with purchasing from another company and giving that info to the ****************, what a f****** hassle), but I want the company to send me no further emails or false charges for further services I did not order.

  Customer response

  02/27/2023

  They have resolved the issue, and all is now fine. They have apologized for their unauthorized charges and unauthorized invoicing for services not requested.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩