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          Business Profile

          Incentive Programs

          Elite Rewards

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Incentive Programs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/27/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            we went to Ashley Home store in June and bought 2655.00 of furnerture. as was promised our rewwards card. and when i call the phone number all its says is that they XXX-XXX-XXXX they have high calls.or to email the *************@eliterewards.bz .. we have yet to recevied an email from the company either,

            Business response

            09/01/2022

            Business Response /* (1000, 5, 2022/08/29) */ Hello ****, I would be happy to help you. Are you able to send a copy of the Ashley invoice to **********@gmail.com ? This would allow me to investigate and delivery the rewards. Thank you, Tim ******* Elite Rewards

          • Initial Complaint

            08/20/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Date of Transaction: May 22, 2022 Paid Amount: $4,124.99 Ashley promised and documented that we would receive a Mastercard gift card reward totaling 10% of the purchase price for financing the purchase with Ashley's credit card. The reward gift card was supposed to be delivered 4-6 weeks after delivery of the furniture. The furniture was delivered on May 28, 2022. It has been 11 weeks and we have not received the rewards promised. We have emailed and called the Ashley furniture store several times and they have yet to resolve the issue. They keep claiming that the reward is being processed by the rewards department, which is Elite Rewards, for over a month. We contacted Elite Rewards via email and they claim that they have not received the invoice from Ashley corporate. Both companies give us the run around and blame each other for the problem. The Sales order numbers from Ashley Furniture store are XXXXXXXXX and XXXXXXXXX.

            Business response

            08/26/2022

            Business Response /* (1000, 5, 2022/08/23) */ Good morning ****, Our management team verified you were a qualified Ashley guest and ordered the rewards due. We have added an extra 100.00 for the delay. Thank you for you patience. Tim C****** Elite Rewards Consumer Response /* (2000, 7, 2022/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Elite Rewards ended up sending the gift cards and on top of that they added extra funds for the inconvenience. We are pleased with the end results, but there clearly is a processing problem with Ashley Furniture and/or Elite Rewards. I don't know what the root cause of the problem was, but it shouldn't have taken the customer this route to solve it.

          • Initial Complaint

            07/27/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We were promised an Elite MC for purchases amounting to over 15,000 at Ashely Furniture store in May of this year. We have yet to receive the cards and Ashley has been very poor in responding to our inquiries.

            Business response

            08/15/2022

            Business Response /* (1000, 5, 2022/07/28) */ Hi *****, Have your reward vouchers and will email those to. The sender will be ************@eliterewards.biz Thank you, Tim C Elite Rewards

          • Initial Complaint

            07/26/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased furniture worth over $8,000 at Ashley Furniture on 05/21/2022 and was promised a promotional gift card from Ashley furniture through elite rewards for $600 on a Mastercard gift card. I have contacted them through email, called them, and submitted a case, but still have not received my $600 promotional gift card. I went to the store to voice my concern and they gave me Elite Rewards phone number, but when I call that number, it has an automated voice recording which eventually hangs up. The bed frame I bought from them also came in damaged. A technician came to look at the bed frame and said he was going to order new parts for the bed frame and will ship it to us. We still haven't received the new part, and it has been over 2 months.

            Business response

            08/24/2022

            Business Response /* (1000, 9, 2022/08/11) */ Elite Rewards has sent the rewards request to **** **** this morning. These have been redeemed. Mr. **** please follow up with Ashley for product service.

          • Initial Complaint

            07/14/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I bough furniture $5,300 and they told me if I pay everything with in 1 year, I will receive a reward of $400, I paid off everything and have no seen anything of the rewards they promise, I have been calling and no one picks up, and they said to go on line and chat with them, but no one answer, have been trying for a couple of days but no luck

            Business response

            08/01/2022

            Business Response /* (1000, 5, 2022/07/15) */ Contact Name and Title: ******* ******* Contact Phone: XXXXXXXXXX Contact Email: **********@gmail.com Hello ****, Thank you for contacting us, I would be glad to help you. I am showing that you have multiple voucher codes. Please see all of your voucher codes below. In order to redeem your vouchers please visit http and enter in the voucher codes below. These vouchers are case sensitive. Please make sure that all letters are capitalized when entering. Feel free to contact us if you have any additional questions. ************************************************** Thanks for being a valued customer,

          • Initial Complaint

            06/30/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was promised a promotional gift card from Ashley furniture through elite rewards for $300 on a Mastercard gift card. I have contacted them. They say they are taking care of this. It has since been a month and now when I try to contact them I get no answers or responses through email. When I try to call their number they just hang up. I was told on the first email it would be processed that Friday.

            Business response

            07/20/2022

            Business Response /* (1000, 5, 2022/07/05) */ Contact Name and Title: ******* C. Manager Contact Phone: XXXXXXXXXX Contact Email: ******************** We contacted the sponsoring company and received approved to send the 300.00 reward. We followed up with a voice mail to make sure Mr W. received the emails.

          • Initial Complaint

            05/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I was supposed to get a $200.00 gift card based on my purchase at Raymore & Flannigan back in January 2022. To date I still have not received it after may requests.

            Business response

            05/27/2022

            Business Response /* (1000, 5, 2022/05/26) */ Elite Rewards has contacted the consumer to make sure his missing incentive arrived. It did as of 5-25-22 Consumer Response /* (2000, 7, 2022/05/26) */ To whom it may concern, As of yesterday Elite Rewards has made good on what was owed to me, at this time I would like to with draw my complaint from the BBB.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5111 Central Ave

          Saint Petersburg, FL 33710-8140

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          Customer Complaints Summary

          37 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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