Complaints

• Initial Complaint

  07/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I decided to go with Toltec Private Investigators under the assumption that they're going to provide assistance on an case for me. On, 04/29/22 i paid a deposit of $2500 and the remaining portion 05/02/22. They were suppose to looking into an old case for twenty- years ago for a friend of mines. I didn't want to disturb then and thought they were busy working on my case. I reached out three weeks later to find an update on this case on 05/20/22 and to touch basis. I was emailed originally emailed on documents they're trying to retrieved on 05/20/22 as well which they stated were coming approximately one week or two. They asked me to mail off paperwork that was beneficial to the case as well that could help too. They recieved the paperwork on 05/27/2. Now, 05/31/22 they stated the paid for the documents 05/31 of $184 pages . Eleven days prior it was supposedly taking a week or two. I texted and email Mike ********* C.E.O of Toltec on 06/14/22 and asked for a call because I've been getting the run around from Shawna Fikar and him. I recieved the call and told him that day 06/13/22 i was dissatisfied with their work and asked for deposit money to be returned. Both Shawna and Mike had conflicting stories and wasn't doing anything for my case. I supplied them email of the documentation of this as well asking for an invoice and to return my deposit money again. this was the second time I requested i no longer wanted their services. Mike replies back responds back to me 07/19/22 with and invoice that he fabricated up a lie to cover his expenses of my deposit money I clearly asked back on several occasions in June. The invoice amount doesn't even make sense. He was suppose to be working on a case in Mississippi and clearly has charged me for info I never asked . He has charge me for an Illinois case. Mike has charged me to read copies of paperwork he requested from me on top of that he has charged me for fail attempts on paperwork form Mississippi court I never got once

  Business response

  08/23/2022

  Business Response /* (1000, 5, 2022/07/28) */ Thank you for the detailed and thoughtful response ********. When we first spoke, we FULLY explained the complexity of your brother's case and that nothing was going to move fast. Your brother was convicted of murder and given a life sentence over 20+ years ago. Your expectation of a miracle resolution in 30 to 60 days is unreasonable. We fully explained the difficulties we were having with the local courts in Mississippi. We also fully explained beforehand that the initial retainer you provided would be utilized for a complete and thorough review of the case, including every single document, articles, testimony, interview, court filings, etc. about the case. We did exactly the investigations that we promised we would do (and more). We have no control over the courts and can only move as quickly as they respond to us. We cannot force them to do anything or to move any faster. I believe you gave up on us too soon and even offered to continue to help you at no cost when/if you chose to hire another investigator. I wish you and your brother well and you have all of my contact information if you would like to speak with me directly. Thank you and God bless you and your family. Consumer Response /* (2000, 9, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 14, 2022/08/01) */ I've been more than patience with Toltec. I've been getting run around and feed lies since I've started this case. This case was an Mississippi case that I trusted in Toltec hands. I was the one whom kept in contact, followed up on updates. Spent hard own money that services was not provided for l. I did not expect something to happen within months but I do have a problem with you not using money on how it is properly suppose to be used. On a Mississippi case not Illinois. I never received anything pertain to this case.

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