Complaints

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was on a Royal Caribbean cruise in *******************, purchased a ring, 6 days after purchase the ring falls apart at the *****************, luckily I was able to find the diamond that fell off the ring. I took pictures of the now separated ring and sent to Diamonds International as requested along with a picture of receipt. I was requested to send the ring back to Diamonds International to see if it could be repaired. I let the person know I did not want the ring back to due not being well made, I was offered a full store credit, I ask for that amount to be used to pay off the credit card that was taken out just for the purchase of the ring. I was told that I would be responsible for paying off the credit card, but that the store credit could not be used to payoff the credit card. I will never purchase a ring from this company again, and from the very first contact with the company, I stated I did not want the ring and to please use the store credit to pay off the CC. The company wants to to take back the ring and pay the CC, this in my opinion is fraudulent due to the ring falling apart in 6 days. Not worth the money that was paid for it. Please do not purchase from this company.

  Business response

  05/09/2024

  The guest repair has been completed since April 17th, 2024. The customer signed an agreement letter for repair purposes only. In no way did this agreement constitute an agreement for a return. 

  Customer response

  05/16/2024

   
  Complaint: 21529661
  
  I am rejecting this response because:

  First, I had to sign the agreement before they would even discuss the issue.
   
  Second,  I have always stated that I would not want the ring back due to not begin well made, the ring fell apart 6 days after purchase, while I was still on vacation.
   
  Third, I have not asked for a refund,  I was told I received 100% store credit, which in reply I would never use because I will not purchase anything from this store again.   I asked that the store credit be applied to Credit Card company.  And that they can do what they want with the ring,  but do NOT send back to me.  
   
  I have always stated that I did not want they ring back, but in order for me to even discuss the issue of the ring I had to sign the repair letter, which stated that if any expense was needed to repair the ring I had to paid the cost.   Why, should the customer have to pay for anything?  ************ is a scam, how are they still in business?
  

  Sincerely,
  
  *****************

  Business response

  05/24/2024

  Please see attached. 

  Customer response

  05/30/2024

   
  Complaint: 21529661
  
  I am rejecting this response because:

  I informed the company that I was not interested in getting the ring back, it is cheaply made and not worth the amount it was purchased for.  They offered a complete store credit, they can use thd store credit to pay pff the ring.  That is all I have ever requested. 
   
  They only replied back to me after I was forced to sign a paper stated that if there was a cost to repair the ring I would have pay for it.  
   
  I did not want to sign but they would do nothing until I did.
   
  Thus company is a scam company who takes money from customers and does not want to please anyone but themselves.   
   
  I do not want t the ring back, I have stated that from the first email.  But they do not want to hear what the customer is saying, only what they want to say.  
   
  Again I do not want the ring back.  

  Sincerely,
  
  *****************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a piece of jewelry made by diamonds international on a cruise through a store called Regalia on 12/6/22. My purchased was put on my diamonds international credit card that I already had opened previously because I am a frequent purchaser of diamonds international jewelry. The diamonds international rep that was on the cruise even called to pre-approve my purchase to be sure I had plenty of room on my card. On this trip, I purchased with my Diamonds international card, 4 pieces of jewelry totally over $21,000. One piece of jewelry, a ring, has since given me problems with losing diamonds. I had to send the ring back to diamonds international in Jan 2023 and again April 2023 for diamonds falling out, both instances took substantial amount of time to get my ring back. I have been scared to wear my ring for fear of losing more diamonds and I have only worn it twice since I have gotten in back. Once for a job interview on June 21 and again august 24 to my new job. On aug 24 I noticed another diamond missing. I am very displeased with the quality of this ring in particular and I have asked for a return and refund of this one piece of jewelry, which was about $3000. I cannot enjoy this piece and cannot keep being inconvenienced with having to send it back every couple of months. The company diamonds international will not refund this piece because they say its buyers remorse. This is not the case, its a poorly made piece of jewelry that has had 3 events in less than a year. The diamonds international rep keeps telling me that I have to go through the cruise line for this problem, but they will not help me once I get off the ship. Again, this was a piece of Diamonds international jewelry that I bought with diamonds international credit through a diamond international rep on the ship.

  Business response

  10/04/2023

  Please see attached. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased merchandise from Diamonds International on April 12, 2022. I contacted Diamonds International and ************* in April 2022 to inform them that I was going to return the merchandise. Comenity asked for me to send proof of return and transaction information. Diamonds International told me to send the product to the ****************, ******* location. I sent the merchandise back through *** and have proof of the return on April 27,2022. I sent all of the information that ************* requested in May 2022 again in November 2022 and again in April 2023. In May 2023, Comenity asked me to contact Diamonds international to try to get them to credit my account. I have called Diamonds International at ************ and talked to *******************************. He sent my information to ******* and she called me from her number which is ************ on May 23,2023. She said that she would figure out what happened to the return. I have called her several times since then but havent gotten a response. I have filed a complaint on ************* through the **** BBB also so maybe between both parties this issue will be resolved. I have enclosed a picture of the proof of return to Diamonds International on April 27,2022 that includes the person who signed for the return. His name was *******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩