Complaints

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I hired Candice A. DBA CandiceThe Violinist on or about May 3, 2022 for her to perform at my 50th SneakerBall Birthday Celebration at ************************. I made payments to Ms. A, via Zelle and CashApp as per her contracted rates. My invoice #** with her reflects all the payments that I have made and shows a zero balance. At some point I added on the fire eater, which was a fee of $600.00 that fee was paid in installments as well as Ms. A. indicates in our communications and it was paid in full. On the night of the performance, Saturday, July 30, 2022. I arrived to the event approximately 7:45pm -8:00pm to personally meet Ms. A. and my other entertainment for the evening. Ms. A. pulled me to the side and stated that the fire eater cancelled at the last minute and she apologized for that. I stated to her, "oh, no. Okay, things happen." She mentioned to me that she will refund my money for the fire eater $600.00 in 3 to 5 days, she needed time for the bank to release the funds. I told her that I was completely fine with that and not to worry, it;s okay, I was not upset about the no show. As long as I would be refunded that is what mattered to me. I emailed Canidce on July 31st, just to verify our conversation at the party. She apologized again and stated, " she was sorry she was not able to deliver the add-on package (fire eater.). Ms. A., even mentioned that I paid off the balance to her early, which was greatly appreciated. She also mentions that the fire eater did return the money to her and she required 3 - 5 days for it to post to my account. Her last comment to me on July 31, 2022, was to please standby for the refund. It is now August 29th, 2022. Ms. A., responds to my emails but continues to ask for extensions to refund me monies that she was already in possession of. I am not pleased with her business practices, taking monies from clients knowingly and not delievering on her end of the contract.

  Business response

  09/07/2022

  Hello

  I have received this complaint and have kept communication with this client regarding their refund. There is no argument that the client is owed $600 for a fire performer that was underneath me who did not show up at the last minute. Unfortunately I did not make this performer sign any contract and therefore the responsibility is on me. I did not receive any funds from the absent fire performer as they never cleared. Unfortunately I am experiencing financial hardship and have asked for the client to allow more time to receive their refund.

  I have assured the client that they will receive their money, but the client has now taken to posting negative reviews and filing complaints, however I am doing my best to satisfy the return of the funds. As the client stated, I was paid in advance in small increments so I do not have all of the lump sum at once, or any reserves as I am a small business just starting out.

  as better business practice moving forward any performer that I bring on to my events will be obligated to sign a contract and I must take measures to protect myself and my business and my reputation. I stand by the service that I personally delivered and the client was satisfied with that as I showed up and performed and her guests certainly enjoyed the performance.

  This by no means represents my business practices and is an unfortunate inconvenience during a time where we are all experiencing hardship.

  The client will have their refund within the next 30 days.

  Sincerely,

  Candi The Violinist

  Customer response

  09/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  This business owner has been using the same excuse to stall for time since July 31st. She continues to refer to her completing her performance. That is not the issue. The issue is the lack of urgency to refund my $600.00. I paid this business owner the monies she required for her enhancement package. I have nothing to do with who she subcontracts with. She informed me that she was given the money from subcontracted flame eater and to please give her 3 to 5 days from July 30. now in her response, she indicates she was not given the monies. We are all experiencing a hardship in one way or another. The fact that she wants her hardship to impede and impact her clients is preposterous to me. Her lack of urgency to pay has triggered a financial decline for me. I have been trusting of Ms. A. and her word. However, the failed promises to refund me my monies have now fallen on deaf ears. It's simple refund my money. I am actually tired of asking for what is due to me. I am trying to settle this matter amicably. 

  
  Sincerely,
  
  *******************************

  Business response

  09/07/2022

  The refund of $600 will be issued within 30 days or less of this complaint.

   

  Customer response

  09/07/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have over extended myself by being gracious with giving time to ******************** and her empty promises to pay. 

  Please advise me of the next steps, as I continue to escalate my complaint. ********************, has not attempted to even refund me in smaller installments. No efforts have been made since July 31st, 2022. 

  It is unfortunate it has to go this way but she has been very unreasonable with her actions and quite negligent. 

  
  Sincerely,
  
  *******************************

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