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Complaint Details
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Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** this company to complete a *** inspection and provide a report. They sent me reports with the wrong address several times and can not seem to get the address correct. I have been trying to get a corrected report since 8/28/2024 and they have still not provided it despite me calling every single day.
Business response
10/24/2024
This response was taken verbally by BBB:
The issue was the city ***************** was spelled incorrectly. This issue was resolved.
Initial Complaint
07/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was a customer of Suncoast Pest Control for over 10yrs. The problems occurred over the last six months when I communicated with their staff, Loretta and Shana. There instances where calls were not returned And technicians did not arrive. I started documenting calls on April 29, 2022. I called about bug problem to be told that I owed for the current contract of $325 from October 2021. This is the Second time i have had this discussion and I have sent in Credit card payment validation from October 2021 that I had in fact paid. I then had an Appointment set for May 4 with pest control technician, Doug at 3:30 PM. He was a no-show and neither he nor the office called to cancel. At 4pm I called office To be told he was running late so now 4:30- 5:30. 5:45 I called back. Doug was supposedly in Newport Richey and traffic was bumper-to-bumper. Shana Wanted to reschedule. I thought it strange as hwy 19 Southbound traffic seldom problem at rush hour. Coincidentally Doug lives in that area so I was suspect of the truth. Shana rescheduled for May 5 stating Doug would stop on his way home around 5 PM. Again, no-show and no call from Doug or the office. A week passed and no follow up From anyone at Suncoast pest control. I called back Shana, explained my situation, and told her I wanted to cancel the contract and ask they prorate a refund. She said she was the owners daughter and would talk with them and get back to me. Another week went by and no return call so I once again called Shana who said that they would be sending me a check. Another week went by and no check. On July 22, 2022 I called and spoke to, Lauren or Laura. I again explain the situation to her and she said she would put me on hold and get back to me. She said the owner, Suzanne, was in a meeting And Suzanne would call me back. Several days have passed found still no reply or refund.Customer response
08/18/2022
Thank you *****, also, below are copies of my contract. I stopped getting service in April 2021 with several scheduled but no-show appointments.
See Attachment/File: Customer DocumentationCustomer response
08/19/2022
It is now August 19, 2022 and no one from Suncoast Pest Control has made an attempt to contact me.Business response
08/27/2024
I have just become aware of this issue today and upon reading the complaint, I am concerned that this has not been addressed.
I have left a message for this customer on his voicemail and will send a refund check out to him today along with my apology for this inconvenience.
We do appreciate the opportunity to address the situation and provide an appropriate response to this customer.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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