Complaints

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2023 Hyundai ************** with 5000 miles originally from ******. 6 weeks later my transmission was slipping I brought it to the Hyundai dealership in ******, **. They said nothing was wrong with it, 5 minutes after leaving my vehicle transmission slipping again, dropped it off on July 2, they said it was my transmission pump, been promising me the part was coming for 7 weeks, still on back order. Im paying a monthly payment for a vehicle that I don't have.

  Business response

  08/19/2024

  after reviewing this claim the customer has mistaken ********************** as the Heaquarters for Hyundai we are located in ********** this is customers took vehicle to dealership located in ********* please remove this claim for our file thank you.

  Customer response

  08/22/2024

  So they told me they received the part on Tuesday, supposably will attempt to put it in today.  Lets see what happens? 

  Customer response

  08/26/2024

  So I called **** Case today about my car and now they say it is my transmission.  9 weeks later.  This is a lemon law.  

  Customer response

  08/26/2024

  Now they say it is no longer my transmission pump, but the transmission and they have to get approval to put a new one in by Hyandai headquarters.  Its been 8 weeks on a vehicle that has 5000 miles.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As Hyundai is aware, I purchased a 2024 Hyundai Tuscon from a Hyundai dealership in *************************************, on November 23, 2023. About a week or so after I purchased the vehicle, the radio unit/screen became completely unresponsive and unusable. I immediately called Hyundai, they were unable to fix it remotely, so they scheduled me for an appointment at the dealership 3 weeks later (roughly). They also were unable to fix the problem. A new radio was ordered; however, no ETA was provided. Long story short, my ************** unit screen was finally fixed on March 30, 2024. Through no fault of my own, and only 1 week after purchasing the vehicle, i was forced to drive without a radio, navigation, backup camera, hand-free phone, etc. etc. for just under 4 months and roughly 7500 miles. ** speaking with this one dealership, this is not an isolated incident. Hyundai sold me a defective product and I did not receive what i paid for. I asked for some type of compensation to account for the inconvenience of having to drive a lesser vehicle than i purchased for 4 months and 7500 miles and i was offered a $50.00 gift card. This offer is insufficient and insulting in light of the length of time it took Hyundai to resolve the issue with the product they sold me.

  Business response

  04/17/2024

  Please provide Vin number to better help locate you vehicle

  Customer response

  04/17/2024

  In its response the company requested the *** number.   It is *****************.   

  Its somewhat odd that Hyundai is asking for this information in order to "locate the vehicle" insofar as after filing the BBB Complaint, the claims rep for Hyundai told me she'd no longer be able to help me since I filed a BBB Complaint.   The claims rep knew my ***, so I guess I'm not believing Hyundai really needs the vin to locate my vehicle. Nevertheless, see above. 

   

   

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my damaged car at Headquarter Hyundai on Monday 10/30 for repair. I signed for payment of $300 and was told I would hear back by Wed. I took Uber because I was told it would be quick.After no contact, I called Wed and asked for status update. They told me parts were ordered and getting shipped and would arrive by Friday. Great, I booked a rental on Thursday to tide me over set to return on Saturday. After again no contact or follow up, I called Friday and was told the parts would be here this week by Monday or Tuesday. I extended the rental to Tuesday. After again no contact, I called and was told the parts would be here by Thurs or Fri and that they were going to try and secure a car for me to borrow and would let me know that evening or the day after. I asked for a response **** in the morning because my car was due back 12pm the following day. After again no contact, I called and was told there was no car available. I asked to speak with a manager and was told they would call back soon. I waited 1 hour with no response so I called again. This time, I waited for a manager for 10 minutes and was told again they would call me back. The rep called me back a few hours later saying the manager did not forget and would call me back in the afternoon. Again, I get no call. I still have not heard anything back. I extended my car rental again to Sunday. I am spending well over $2000 directly to get my car repaired and have had poor communication, awful customer experience, and have had to spend $1000 on car rentals (which have been extended 4 times).Hours of calling, lack of response, poor customer experience. I am seeking partial reimbursement for rental vehicle or deducted bill on repairs.

  Business response

  12/07/2023

  Please provide Vin number to better help locate you vehicle

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 8, 2023, my 2016 Hyundai Elantra Sport engine seized. It had ****** miles on it. We had the car towed to the closet Hyundai Dealership: ************* Hyundai, *********************************************************************. I have been using this dealership for all my Hyundai needs since purchasing the vehicle.Shortly after, we found out that the vehicle is part of a classaction law suit against Hyundai regarding engine failure in certain models. My car falls into this category.I called the dealership two days later (May 10) and found out my car was assigned to service advisor: ***************************** (MF). MF informed me that the engine was under warranty and a new engine would be installed. ** said the first thing they would do is perform an inspection, then send a report to Hyundai for approval, then Hyundai would give us a free rental car while repairs would commence.On 5/12, I texted MF and he told me the car would not be looked at until next Tuesday (5/16). After 5/16 and not hearing from MF, I called and texted him multiple times and received no response. Finally on 5/30, I went up there with my husband to see MF in person. ** stated the car had not been inspected yet but he would speak with his ******* and get us in right away. MF told me to check back on 6/2, I did and received no response. On 6/6 I finally reached MF by text and he stated the car still has not been inspected but should be any day now. Another round of calls and texts went unanswered until 6/14 when MF stated the inspection was finished and report sent to Hyundai corporate. I reached out to ***** on 6/22 and he said they were still waiting for approval but it would be any day now. Today is 7/9, and it has been ******************************************* anyone at ************* Hyundai. They have had my car for over 2 months now and no repairs have been done. Their customer communicate is horrendous. I have no rental that they promised. They are holding my car hostage, this is unacceptable. Thank You.

  Business response

  07/25/2023

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer response

  07/31/2023

  Heres the *** number, it appears the dealership asked for it? *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩