Reviews

Horrible! I ordered a bedroom set early August when I moved to ******* from **. I told the folks at the showroom I needed something that was available right away as I needed to unpack. Most of the pieces were delivered however it is now November 11th and still no word when I will get my dresser and night table. I call constantly and my salesperson is wonderful but there is nothing he can do as its the manufacturer. However, if I get one other person on the phone from the ***** location, he is the most arrogant person I have ever spoken to. He acts like he is doing me a favor and I am being annoying by calling. This is now 3 months. I should have been told this could happen as I never would have bought that set! Never again will i purchase anything from Hudsons!

Hi ****, Thank you for sharing your experience, and Im truly sorry to hear about the delays with your bedroom set. We understand how frustrating it must be to wait for your furniture. While manufacturer delays can sometimes be out of our control, we apologize for not setting better expectations upfront. I also want to apologize for the negative interaction you had when calling for an update. This is not the level of service we strive for, we value your business and would love the opportunity to make this right. Our General manager and Regional manager of your purchasing showroom in ***** have been alerted to your situation, and will be reaching out to you within 48 business hours to help resolve this matter. Thank you!

Spent over ****** for sofa, 2 chairs and ottomans. All Leather, Hickory out of **************. Too many issues to list..no support from Hudsons and manufacturer. Left us in the wind. Wont ever purchase anything with this company again. Care only about how they can remove themselves from the poor quality. Shame on them.***** *******

Thank you for taking the time to share your feedback, and Im very sorry to hear about the issues youve encountered with your furniture. I understand how frustrating this must be, especially given your investment in high-quality pieces. While I regret that your furniture is now several years out of warranty, we still want to help in any way we can. Please reach out to us at ************************************ with the case number: BB231637 in the subject line, and wed be happy to discuss options for addressing the concerns youre facing with your pieces. We truly value your business and would appreciate the opportunity to assist further.

Spend 8000 dollar on sectional and purchased extended guarantee . Almost 3 years later, it does not word and repair folks are not coming to fix it. I am getting the run around. I have been 3 times to store seeking help to resolve issue and nothing gets done. Will never buy here, again. I dont recommend them.

Hello ******, thank you for your feedback. I am so sorry to hear how difficult it has been to get assistance with your sectional issue. I am unable to find your account with the information provided on this review, so we have contacted the email listed in order to assist you further in resolving this. You may also reach out to us directly at: ************************************ with the following claim ID in the subject: BB0210EA. Thank you!

I purchased from the *******, ** location. I purchased the furniture and scheduled the date of delivery with ******* ******. ******* CONFIRMED that Hudson's could have the furniture delivered on the requested day. Three days before my delivery date, I get a call from ******* saying Hudson's does NOT deliver to my location on the day I requested, that I would be linked with a third party for delivery and CONFIRMED my delivery date was still the same as requested. However, I would have to be refunded my delivery fee I paid Hudson's and pay the third party in cash when they arrive to my home on the delivery date. *sketchy* I was messaged the info for the third party and was told that he would contact me to CONFIRM delivery. The next day, I was contacted by the third party to CONFRIM the delivery date. The day after that, I was sent a message from the store CONFIRMING pick up? of my furniture from the warehouse. I forwarded that message to the third party in order for him to CONFIRM because I was not responsible for picking up my furniture since I scheduled and paid for it to be delivered. The third party responded same day CONFIRMING he would pick it up and I spoke to the store to CONFIRM that my furniture was being picked up and delivered the next day. The morning of my expected delivery I contacted ******* to CONFIRM that I had been refunded my delivery fee in order to pay the third party that day. I was told by ******* that it takes 3-5 business days to process the refund but since I spoke to the store and the third party I should have my delivery. The furniture did not come! I called the store and was told the reason I did not receive my furniture was because I did not confirm my delivery date... what. I called ******* the day after and requested that my furniture was to be delivered the day the warehouse reopened or I wanted all my money back to spend somewhere else to which she cut me off and yelled that cancellations weren't possible and then hung up on me.

Hi *****, Thank you for sharing your experience, and I apologize for the frustration and inconvenience you encountered. We take these matters seriously, and this is not the level of service we strive to provide at Hudson's Furniture.We are reviewing the details of your order and the communication regarding your delivery. I sincerely apologize for the confusion surrounding the delivery process and any misunderstanding that occurred. Additionally, the refund for the delivery fee should have been handled more efficiently, and we will ensure this is addressed as soon as possible. You will receive by the end of business today a receipt with your processed refund information to your email provided here.Your feedback will be shared with the executive team to improve our communication and service. We want to make this right and restore your confidence in us. Due to your experience, we have issued a store credit gift card, please check your mail box in the next few business days. Thank you for giving us the opportunity to improve, and we hope to serve you better in the future.

Worst service everyone passes the problem to someone else no one takes responsibility very poor service. And don't advertise free shipping when it's not free.

We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is important to us, and we are committed to addressing the issues you mentioned. We will investigate the miscommunication regarding our free shipping policy and ensure clarity moving forward.At Hudson's Furniture, we strive to exceed expectations and take full responsibility for our services. We will use your feedback to improve our processes and ensure a better experience for all our customers. If you have any further concerns, please contact our customer service team directly, and we will be happy to assist you.Thank you for bringing this to our attention.

I purchased a sofa and it was delivered in December. Within the first few days we noticed a stain and contacted the warranty company which we paid extra for. It took 6 months for them to get the leather replacement and when the guy came out to replace the leather two weeks ago, he did a shotty job leaving the seat loose and wrinkled. When we complained, they are now denying the claim for wear and tear! The sofa is only 6 months old and there are no signs of any wear and tear! The only area in question is the seat that he replaced. I contacted our salesperson and she advised that the store manger had reached out to customer care to assist us. 5 days later and not a word from anyone. Reading these other complaints does not make me feel any better. We would like some assistance with this matter.

We sincerely apologize for the inconvenience and frustration you have experienced with your sofa purchase and the subsequent warranty service. This is not the level of service we strive to provide, and we understand your disappointment.We take your concerns very seriously and are committed to resolving this issue promptly. It is unacceptable that it took six months for the replacement and that the repair was not done to your satisfaction. We will address this with the warranty company and ensure that corrective actions are taken to rectify the situation.Our customer care team will reach out to you within the next 48 hours to discuss the next steps and provide the necessary assistance. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

We have a problem with a Flexsteel loveseat we purchased in March. The store is giving us a runaround and will not keep us updated as to a solution.

Hi *** and *****! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB206969 in your subject line. Ill follow up with you as quickly as possible. Thanks!

We purchased a Flex Steel sofa 4 years ago. The filler for the couch cushions has flattened, the fabric has a lot of pilling. The cushion covers have zippers and are supposed to be washable. They aren't. Although washed on delicate and air dried the fabric has started to shred. We called to order new cushions with the fabric covers. We paid $350. We received the foam cushions only. They had no fabric covers. We called to order the fabric covers and were told they are not available. We asked how we can ship the foam cushions back and they said we can't and they will not refund our $350. Manager stated we ordered the wrong thing. We pointed out we didn't order anything, the store employee did and they ordered the wrong thing. Manager basically said too bad. We are not getting our money returned. Criminal!!!!

Hi *******! Im so sorry to hear about the problem youve experienced. I would like the opportunity to review your account to see if theres anything I can do to help resolve this for you. Could you please email me your invoice number and contact information to ************************************* Please include reference number BB200974 in your subject line. Ill follow up with you as quickly as possible. Thanks!