Complaints

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The owner is a hot headed ********. I purchase 2 24v 60Ah batteries from him and both ended up going bad when i call to have them replaced he gets mad and accuses me of mistreating the batteries. He has yelled on the phone and cussed at me on the phone. He isn't interested in anything about customer service. He will charge you $80 shipping to replace a battery. So far I have paid $80 for two batteries to be replaced ad now he wants $160 for one battery I sent back that he says nothing is wrong with. I tried to reason with him but all he does is **** and cuss and tell me to take him to court. There are better places to get your batteries!! BEWARE!!!

  

  Business response

  12/12/2023

  The customer bought the two original batteries two years ago and got a replacement for one of them five or six months ago. After he complaint that both batteries were bad, we paid for return labels to bring the two batteries back to us. The battery that we replaced six months ago was misused, the LED meter was misconfigured, so we fixed that here at no cost. We told the customer to only pay for the cost of the return label and the shipping label for the battery we fixed for him at not cost and also pay for the shipping cost of the other battery and here we are. We stand behind our products but we don't have to pay for shipping or returning costs. He ended up paying for these costs and said he was going to removed this review. We did try our best to help this customer.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have paid them $4447.98. for two 12v300ah lithium batteries. I asked them if they could ship them to my they said yes and changed me ****** each for shipping. The first order was 10-31-22 for $2100.00 and it would ship in 60 days they tell me that there computer with down so I don't have a copy of that order. The second order #**** 12-1-22 12v 300ah lbs deep cycle battery Price $1800.00 Shipping $****** via ground *** Credit card processing fee $76.80 Credit card processing fee $76.80 Total $2347.98 Shipping address *************************************************** Both batteries are to ship to this address.It is on the order Now they want me to pay $1430.89 to ship them to my address. They say they can only ship them by ship to ********. I have no way to get them to my house from there. ******** is 200 mile and two island a way and only accessable to my be air. I can not take lithium batteries on the plain plus I would have to pay to fly over and back plus figure out how to get to the port and back. There is a port in **** witch is twenty miles from my place but they say they can not ship them there.

  

  Business response

  12/30/2022

  Hi ******,

  As we have notified you via text after you placed this complaint, we have already paid for the additional fees for changing the shipping method we agreed on, you paid for DDP sea shipping and now the two 12V300AH batteries will ship via air next week because this is the only way we can get the batteries to your door. I will share the tracking number once I receive it from our forwarder. We've told you that batteries were going to take from 35 to 40 days to arrive, you placed the last order on December 1st. Please be patience. I want to apologize for any confusion or misunderstanding and I took responsibility for the extra charges and we are losing money.  The most important thing for us, it's customer satisfaction. We honestly were unaware of the recent changes on sea Hazmat regulations for LiFePO4 batteries going to ****** and now, lithium batteries are only allowed to be sea shipped to ******** port and not any other ports in the archipelago. Again, the only way to get the batteries to you is via air and that is why the change in shipping price but we have paid for it.

  Respectfully,

  Customer response

  01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have already informed the business that I will accept there deal as soon as I see the batteries or the money then I will withdraw my complaint
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩