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          Business Profile

          New Car Dealers

          Volvo of Sarasota

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/29/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Thank you in advance for your help. This is *****'s son filing the complaint on her behalf (***** **** XXX-XXX-XXXX) The rear bumper cover of her new S60 Volvo became dislodged and she took the car to Volvo of Sarasota. on 4/29. They charged her $505.58 on 5/9 to put the bumper cover back on. I am not disputing their claim that it was caused by some sort of impact from underneath the car, but I am completely astonished by how they took so much money from my 85 year old mother. When I arrived in Sarasota to drive her home on 5/29, the bumper cover was dislodged. We drove the car back to West Hartford, CT and took the car to the dealership locally and they could not see what was done to fix the bumper (I.E. no new clips were used and it was not glued). My son popped it back in place and it came dislodged again in a day. I am guessing they just popped it in place and charged her $505.58. I understand that there is a service charge but charging $505.58 to temporarily "fix" it is definitely taking advantage of a senior citizen. I am going to have the car properly fixed in West Hartford so I need the dealership to refund at a minimum most of the $505.58. The invoice is ****XXXXXX, VIN number is ***************** and customer number is XXXXXX. I am attaching the invoice. Your help is appreciated. Regards, ***** **** XXX-XXX-XXXX

            Business response

            07/11/2022

            Business Response /* (1000, 5, 2022/06/30) */ Mr. ***** thank you for sending us your concerns regarding your mother's recent visit to our Service Department. Please contact our Service Manager, Joe R***, directly at your convenience. He is aware of the situation and will be expecting to hear from you. He can be reached at (XXX) XXX-XXXX. Consumer Response /* (2000, 7, 2022/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Joe agreed to provide a $200 credit for future car maintenance. I spoke to my mom and she has agreed to this to close the complaint. BBB and Joe, thanks for your help Regards, *****

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 39

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7576 S Tamiami Trl

          Sarasota, FL 34231

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          (941) 924-1212

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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