Complaints

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company replaced my roof after ***. After they removed the old roof and did the first layer for the new roof (before they put the shingle down), there was a huge leak in my garage, even though they assured us the roof wouldnt leak as it was & w/o the shingle. They did repair the damage, but it took weeks. I had to show up at their location unexpected (since they wouldnt respond via phone or email) and I had to deny final payment until it was repaired, for them to fix it. Fast forward to ~2 years later and theres a leak in my roof again. The original installation included a workmanship warranty, which is still active. The carpet was damaged and the drywall is ruined. They sent out their people twice, it was never repaired properly. Its still actively leaking and its been over 2 months since Ive been talking with them about it and now they wont return calls or emails. They also wouldnt say if theyll do anything about the damaged carpet and drywall. Very unprofessional. I have also heard there are other former clients seeking legal action against them.

  

  Business response

  11/06/2024

  Someone is going out to take a look at the leak this week. Thank you.

  

  Business response

  11/19/2024

  A technician is scheduled to go out to take a look at the leak. 

  Customer response

  11/19/2024

   
  Complaint: 22519139
  
  I am rejecting this response because:

   

  I nor my husband has been contacted by CMM roofing to schedule an appointment to have the leak inspected again. The company has contact info (email and phone numbers) for my husband and myself. My husband actually got a message from the person that previously came out, stating he no longer worked for the company. I need to have a specific date and time, to make sure someone is home to allow the technician entry to the house, so properly assess the leak and damage. I need to be contacted to setup the appointment and I have tried calling them several times and left messages and sent emails, with no answer. It appears they are actively avoiding my husband and I. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  11/20/2024

  Someone will reach out the day prior to us going out. The homeowner's husband has left threatening voicemails to both our office and our employees. This is not acceptable and needs to stop. We understand the inconvenience and we will work to fix the leak. 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A new roof was finished in May 2023 and I paid $2250.00 for upgraded high impact skylights. The skylight over the kitchen has adhesive on it that needs to be cleaned off. They claim I am on a list for their punch out persons to call and come out to address the problem but we are now 7 months from completion of the roof and I messaged the owner and talked to office staff last week and still no call. They have pictures of the damaged skylight as well. We would like to list our house for sale but need this to be taken care of.

  

  Business response

  01/19/2024

  The skylight is not damaged and was properly installed. There are NO leaks nor is there damage of any form to the skylight. We sent someone to take a look at the adhesive and they could not reach because they did not have a ladder. This is purely a cosmetic issue and the homeowner is more than welcome to try to remove it themselves. We will have someone take a look at this when time allows. Thank you! 

  Customer response

  01/23/2024

   
  Complaint: 20997767
  
  I am rejecting this response because:
  How do you get on the roof without a ladder to inspect the skylight? All the existing skylights were removed before the first inspection. Roofers covered the three openings with new shingles and somehow the adhesive that appears on either the outside, or inside of the skylight happened from that end of the day until roof completion. I wondered why they were removing the skylights knowing they would not be replacing them until the next day. When you are selling your house cosmetic matters. I will sell them a ladder if they need one as I am too old to be climbing and walking on the roof.
  Sincerely,
  
  *****************************

  

  Business response

  02/14/2024

  When time allows we will have someone stop by to take a look. Our office will reach out to schedule a time in the next several weeks. 

  Customer response

  02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early July CMM completed my new roof. During a rainstorm on July 26, I observed rain dripping down from the ceiling into my dining area. I called the next day on July 27 and they told me someone would be out to fix it. On August 1 ******************* came and said he "fixed" it. On August 2 during another rainstorm I noticed it was leaking again, same spot. On August 3 again ******************* was contacted and he said he would be out August 10th but never showed up. On August 11th my son contacted the company to speak with the owner and ask that the roof be repaired but the secretary said the owner was not available and would call him back. To date, August 30th, nobody has called and nobody has ************** this terrible roofing job. Almost $13,000 paid and now I have extensive damage, probably mold, do to the increasing damage every time it rains. I would recommend nobody in their right mind use this company. Avoid them at any cost!!

  

  Business response

  09/05/2023

  Good Afternoon -  we spoke with ******************* on multiple occasions in regards to this leak. We sent a technician out several times to address the leak. ************* was nothing of verbally abusive every time he spoke to a member of our staff and myself. The verbal onslaught culminated with ************** threatening physical harm to myself on Thursday 8/31/23. Due to the verbal abuse and threat of physical violence we do not feel safe servicing this account and will not be sending anyone out to the property. We are sorry that is has come to this but we are not going to be physically and verbally threatened and will not risk the safety of our staff servicing this account. As we mentioned to ************* on Thursday if the harassment continues we will seek the help of the relevant authorities as well as a restraining order against *************. Thank you. 

  Customer response

  09/10/2023

   
  Complaint: 20546047
  
  I am rejecting this response because: Several issues with the response per CMM. 1-Per the contract provided by CMM they provide "10 Year CMM Workmanship Warranty", see pictures.

  2=The customer, ***************************, made several attempts to have CMM fix the continued leaking roof in July.  CMM waited until the end of August to respond, and didn't call customer directly, rather, called her son who allegedly "harassed" them by phone. ************* is not a resident at the property and should not be a factor in repairing the faulty workmanship at customers residence.

  3-If in fact CMM fears for their safety, they can do one of f2 things to resolve this issue. Obtain a restraining order or subcontract the work to a 3rd party.
  
  Sincerely,
  
  ***************************

  

  Business response

  09/11/2023

  We reject this response and our position has not changed. We will not pay a third party to perform work we could perform ourselves but no longer feel safe doing because of the repeated verbal and physical threats from *******************. As mentioned previously we are no longer servicing this account as the safety of our employees is our utmost priority. The homeowner is welcome to find another contractor to repair the issue. 

   

• Initial Complaint

  07/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 11/02/2022 I paid CMM Roofing $15,450 for a complete roof replacement on *************************************************. From that date until approximately sometime in May this area experienced virtually no rain. A heavy downpour occurred one night and within 24 hours stains appeared on the ceiling. I contacted CMM and was told that they would put me on the list for someone to inspect the roof but that the list was very long and they only had one employee devoted to that task and he was doing a commercial job in ********** which could take weeks. Subsequently I have called numerous times only to be told that I'm on the list. The representative I've spoken to has been very belligerent and rude. The last few times I called no answered the phone. I'm afraid mold might be developing in the attic. I'm 82 years old, live alone and have no relatives in *******. I am at my **** end. Any advice and assistance getting CMM to honor the contract would be greatly appreciated.

  

  Business response

  08/11/2023

  As we have told the customer she is on the list for someone to come out and take a look at the leak. The list is first come first serve. Thank you!

• Initial Complaint

  05/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  February 27, ************************************************************************** a dumpster and hit the aluminum Facia over the garage door. I emailed ********************* immediately letting him know that I just paid $7,000 to get the Facia and soffits replaced in November and I expect them to get that fixed. He relied that he would come out and look. He never did. I paid two of the three installments letting ************ know that I was not paying him the third until they fix the facia. By the end of the job the facia around the hole home was buckled and dented up. I sent a email letting him know that I was holding onto the third installment. He replied back that he needed pictures before he decides on what course of action he was going to take. Pictures where sent on March 24th ********** never responded. I receive a monthly invoice notifying me about the last payment. I respond back that once they correct the issue of fixing my facia I will send the third installment.

  

  Business response

  05/16/2023

  As it stands currently the homeowner has a severely delinquent balance in the amount of $5,492.14. We evaluated the photos the homeowner sent ** and do not see how any of this damaged was caused during the re-roof. We have done over 700 roofs in the past year and we have never seen this issue. The roofers do not move any of the fascia plating and the drip edge is lapped over top of it. The likely culprit that resulted in the damage to the homeowner's fascia plating is the near Category 5 hurricane that devastated Charlotte County. It is also possible whoever installed the fascia plating did so incorrectly. Neither are our issue. We performed a job as contracted. We have been more than patient and if this balance is not paid by Friday 5/19/23 we will proceed with the filing of a lien with the intent to foreclose on the property for failure to pay. This is well within our rights per the terms of our contract and ******* Lien Law. 

  Customer response

  05/17/2023

   
  Complaint: 20047469
  
  I am rejecting this response because: I attached a receipt when our facia and soffits where done. We had the facia replaced after the Cat 5 Hurricane as you can see by the invoice. I also will be sending a inspection done by Sarasota County that the work was properly done. Our insurance company took plenty of before pictures that show none of this damage was done. CCM knew that they damaged my facia at the end of the first day. I emailed them with a response from ****** saying he would come out inspect or have someone come out and inspect. No one from CCM ever came out to my knowledge.
  
  Sincerely,
  
  ***********************

  

  Business response

  05/18/2023

  We reject the homeowner's response and as we have previously reiterated have been more than patient in trying to collect this long overdue payment. This is nothing more than a tactic to not pay their final balance. There aren't even dates on these photos.  If payment is not remitted by the end of business tomorrow we will proceed with recording a lien for non payment which is well within our rights pursuant to the terms and conditions of our contract as well as ******* lien law. 

  Customer response

  05/19/2023

   
  Complaint: 20047469
  
  I am rejecting this response because: the attached pictures will show SEPTEMBER a day after the hurricane with white soffit. The invoice attach by Viegel Carpentry was done in NOVEMBER again after the hurricane. The dates in the damaged pictures are in MARCH after CCM installed our roof. I welcome CCM to apply for a lien against my home this way the county can come and see why Im not paying my final installment. The lien than will be rejected. This going back and forth on BBB is a stall tactic that CCM knows how to play.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were informed by our ***************** that CMM would soon be starting interior work replacing insulation, and drywall. We were in touch with a couple of local contractors to do the texturing for our place since we knew that cost was ours. We acquired estimates from two local contractors in the range of $1.15 - $1.20 per square foot, and settled on a quote of $700. We were told that CMM were willing to do the texturing and that the owner had committed to providing costing estimate. With CMM already on site we thought it made sense to let them do the work provided cost was not more than $700. On the day that texturing was to start a CMM Supervisor arrived on site and we informed him that we still had not received costing estimate. He committed to speak with the owner and get it sorted. We got no further information that day. There were 2 workers that did the texturing late that day, took about 3 hours so we rationalized 6 hours labour at maybe $25/hour plus $50 - $100 for muck so maybe total cost of $250, surely they wouldnt charge ** more than $700. The very next day that supervisor returned and asked ** if the owner had called **, he seemed surprised when we told him he had not, and his workers had gone ahead and done the work anyway. Again he committed to have the owner contact **. he never did.A few weeks later we were shocked to receive a bill for $1353 priced at 2.75/square foot, more than double the pricing on other estimates also the $1.15 / sq ft costing allowed in our insurance adjusters report.So, there was no estimate ever provided, and no contract signed. In good faith we are sending a cheque for the $700 we feel is reasonable under the circumstances.We ask that for the time being this concern not be public record. If you think we are being unreasonable please say so, we are honest folks who always pay our bills, but if you agree with our concern please escalate to CMM on our behalf. Thank you. A full explanation is attached in supporting docs

  

  Business response

  05/12/2023

  The *** contracted ** to perform drywall work in ******************* residence. We gave the *** a rate to texture the drywall. We billed every resident in the *** the same rate. *************** somehow feels he can do whatever he wants and pay less than the other residents in his building. We however will not stand down and will pursue all legal means to collect this debt of $1,353 up to and including filing a lien on the property with the intent to foreclose and force a sale. Obviously this is not our first choice but when someone refuses to pay for several months it is the only legal means available to ** under ******* Mechanics Lien Law. You are more than welcome to contact the president of the hoa June how has said to ** multiple times that the *** backs ** 100% in our attempt to collect this payment. 

  Customer response

  06/12/2023

   
  Complaint: 20035695
  
  I am rejecting this response because: We reject claims made by CMM. We have since acquired written proof from our condo association board about two claims made by CMM. Our condo association have confirmed that they take no position in this situation whatsoever, and they have no record of ever receiving estimate pricing information from CMM for texturing of our condo. Since the Association confirms they did not receive the estimate and we have no record of receiving it, we asked that CMM check their records and show ** proof of a dated estimate being provided to ourselves or the Association, but they have provided nothing. In spite of our repeated requests for pricing prior to the job, none was provided. We have paid CMM a reasonable price for the texturing, (having paid them the higher amount of estimates received from two other contractors), the decent thing to do would be to take responsibility for the fact that pricing was not provided to us, and they ignored our repeated requests for the estimate made directly with their site supervisor in the days leading up to the work.
  
  
  Sincerely,
  
  *********************

  

  Business response

  06/12/2023

  As previously mentioned due to the non payment and contained falsehoods from the homeowner we are going to proceed with further collective action including but not limit ******* his property for non-payment with the intent to foreclose, charing daily interest in the amount of 12% per annum, and any and all legal methods we have to collect the date. The client should govern himself accordingly. 

  Customer response

  06/14/2023

   
  Complaint: 20035695
  
  I am rejecting this response because:

  My wife and I are retired pensioners who have paid every debt our entire lives and we have been completely truthful in our statements here to the extent of going back to our condo association and getting confirmations of the facts from them in writing. Its sad that your response to our sincere efforts to resolve this matter by discussing the facts, is reduced to suggesting we are lying and making threats.

  BBB might as well close this matter as unresolved.
  
  Sincerely,
  
  *********************

  

  Business response

  06/15/2023

  We reject the homeowner's response. They are merely refusing to pay for an agreed upon service and are now just flat out lying about it. Their entire building paid the same rate. For some reason the ******** think they are special and should pay a lower rate. As mentioned we have already advised our legal counsel to begin with the lien filing and foreclosure process. The homeowners should govern themselves accordingly or just pay their debt.

  Thank you,

  ****** ****

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Deposit and contract signed 1/09/23 for a Tear off and to install a new shingle roof for $15,050 total price for new roof. A Deposit was paid $4515 at this time. An Initial inspection 2/3/23 was performed by *****************************, and subsequently a Final inspection of the roof on 3/1/23. It became apparent to me that there was shoddy workmanship. I reached out to the office to voice my concerns. The owner of company, ****** ****, states the inspection passed, thats all that matter, pay the balance or he is putting a lean on my house His own field supervisor finally came out, after I tried for a month to get someone out here to address my concerns. This is when I found out I got the subpar crew assigned to my home. He took pictures, and acknowledged shoddy workmanship. When he showed the photos to ***********, his boss, I received another email saying that he did not see anything wrong with the job and I needed to pay the balance or he would put a lien on my home.I used this company because many people had recommended them. They were local and had been in business for 50 years. What I failed to find out was that the company was sold, and the Hamiltons are no longer providing stellar service as they once were. My neighborhood has many roofs up as we have all had the challenges from in. I just want my $15,000 job completed as it should be without shotty workmanship In addition I had recommended this company to two of my friends. *** now warned them of my predicament. I was to be compensated for the referrals. That didnt happen.

  

  Business response

  04/07/2023

  This roof passed final inspection in early March. The job itself was completed in early February. The customer did not mention any workmanship concerns when the job was going on. Instead she waited until 3 weeks after the job was finished and when she was invoiced to complain about alleged workmanship concerns. We have told her multiple times that the house passed final inspection with the county which means the job is complete and there is nothing left to address. We are sending someone on Monday 4/10 for the last time to check out the job. At this time we told her we expect to receive final payment or we will have to proceed with a lien against her property which is our only legal protection against a customer who refuses to pay. We also only have a certain amount of days to file a lien before we forfit our lien rights. We are just trying to get paid for work completed months ago but it would appear this customer does not want to pay. 

  Customer response

  04/10/2023

   
  Complaint: 19908244
  
  I am rejecting this response because:

  the job has poor workmanship and issuers need to be resolved before final payment can be made 
  
  Sincerely,
  
  ******************

  

  Business response

  04/21/2023

  The property owner refused to let us onto the property to do any repairs until she had an outside inspection performed. The outside inspection turned back no problems that need to be addressed other than a potential soft spot and sag in the roofline. The outside inspector stated the roof was installed to code and in good condition. 

  Customer response

  04/24/2023

   
  Complaint: 19908244
  
  I am rejecting this response because:

   

  the independent report that I paid 300$ for showed numerous stain in the attic related to plywood that was not replaced when the roof was done by a crew that has since been fired. In addition Tiles lacked adhesion and were lifted along with other areas where shingles were not installed correctly. 
  

  the owner has sent workers to try to remedy the problem area, but as notes continues to not take responsibility for shoddy workmanship 

  
  Sincerely,
  
  ******************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  cmm roofing in **************. provided me a quote to reroof my home, i left a deposit on 11/21 2023 the work was to start 12/14 2023, they did not start until 1/25/2023, they did half of the roof since then no other work has been done. to this date i have half of a roof. they claim it is a ********** permitting issue, the truth is they let their ********** contractor permit expire. they could have filed a paper permit and got my roof done but they choose not to do so. the dry in part of the permit was approved 3/10/2023. as of this date i still have only half a roof.

  

  Business response

  03/15/2023

  The job is being finished this week. We had to wait over a month for the dry in inspection to be completed - this is entirely in the hands of the ****************** and there is zero we can do about the delay on that. We even tried to submit the inspection digitally but they did not respond. Thank you

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CMM contacted 2/2/22 to re-roof home due to impending insurance issues. They accepted the job gave a starting date of 4/25/22. Papers were signed, a $3200.00 check was deposit given. The monies were withdrawn from my account on 4/22/22, with the start date still at 4/25/22. On 4/22/22 at 1:31 p.m. an email was sent from Jana H., Operations Manager, stating, "We can't do your roof." "We will mail your refund to your home address." As of this date, 5/2/22 I have not received my deposit monies back. At this point as a result of questionable business practices, I do not have a new roof after waiting on their work list for almost three months; my insurance has lapsed which could result in a catastrophic event should my home be damaged; and I have not had my deposit monies returned after contacting them twice by email and receiving no response.

  

  Business response

  06/08/2022

  Business Response /* (1000, 7, 2022/05/25) */ Business response taken verbally by BBB: The previous owner cancelled the contract as the customer could not make a decision as to the material or color. The customer received their refund and it has been cashed and cleared on 5-7-2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩