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          Business Profile

          Online Retailer

          Once Upon a Season Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/17/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order 2 ultimate packages for my granddaughters, I was assured theyd be delivered on time. Items never received but my account was fully charged before I could refresh the page. *** tried numerous times to contact via emails, no response. *** made numerous calls to which Ive gotten recordings, a gentleman who literally fought with me because he wouldnt take my confirmation &/or order number, he continuously badgered me for all my personal information AND financial information. He refused to give me anything in regards to my order & would yell at me maam I have a protocol to follow so shut your mouth & let me do my job!. Im devastated by this entire process. I want a refund (total amount charged: $119.98) and to file a complaint so no one else has to go through this.

          • Initial Complaint

            12/22/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            December 6 the. Product was to be shipped but never received

            Customer response

            12/22/2022

            Product was not provided no response to emails. Requesting refund 

            Customer response

            12/28/2022

            Never received product and want a refund 

          • Initial Complaint

            07/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed two orders that were never received with the: certifiedlettersfromsanta.com, Certified Seasonal Campaign LLC, 601 North Ashley Drive, Suite XXXX-XXXX, Tampa, Florida XXXXX. The first order was: XXXXXX, dated 12/8/21 for $65.97 (for my grandson); the second order was: XXXXXX, dated 12/11/21 for $44.93 (for my niece)....totaling $115.85 (including $4.95 for shipping). I sent two requests for refunds on 12/26/21 and 1/11/21 and never received a response. I would like a refund. I do have copies of the receipts but don't know how to upload them. Thank you for your help. My husband (deceased) was a retired Colonel in the United States Marine Corps and was 100% disabled. I worked for the Department of Defense for 17 years.

          • Initial Complaint

            02/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am writing this letter because I'd like to lodge a formal complaint against the company Skyline X Drone, also known as Certified Seasonal Campaign, LLC. On November 14, 2021, I placed an order online with the above mentioned company. I ordered (1) Skyline X Drone, (1) Drone Protection Travel Case, and (1) Skyline X Drone battery (order# XXXXXX & XXXXXX) totaling $204.95. I paid $204.95 via credit card on November 14, 2021 and have yet to receive said order. On January 13, 2022, I called the company's customer service number (XXX XXX-XXXX) and spoke with rep Shawn and told him my issue. He advised me that I should receive my order within 5 business days, which would have been January 18th or 19th 2022. Needless to say, I did not receive my order. I called the company back a week later and spoke with another customer service rep who said "Not to worry, I'm going to get it." She also said they are having issues with the post office but she would send me a tracking number for the order when she get's it. I verified my contact information with her. They had my email address incorrect. It was corrected by the rep and I was assured I would receive a tracking number for my order. As of today, February 20, 2022, I have not received a tracking number or the item I ordered. I am highly disappointed with the service, or lack thereof, which I received and would appreciate either the product which I ordered or a full refund if the order cannot be fulfilled. I look forward to your response and resolution to this matter. Regards, **** *******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Siesta Key, FL 34242

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          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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