Complaints

• Initial Complaint

  06/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On May 6, 2022, I received an e-mail claiming I had won a free foot massager and that I would only need to pay $7.95 for shipping. On May 11, 2022, a charge of $63.71 was billed to my card without my knowledge. I called customer support requesting directions for returning the foot massager and a refund of the $63.71. The representative told me that the foot massager could not be returned, and that the $63.71 was for a subscription for Consumer Direct Savings. Neither the email I received nor the checkout page mentioned a subscription being including, so I requested the subscription to be cancelled. She told me it had been cancelled and provided me this cancellation number: *****. Lastly, she told me that I would receive an e-mail with instructions for getting a refund. I have, as of yet, not received the e-mail. I went to the Super Tech Gadget Store website and found their refund policy. It said nothing about disqualifying conditions for returning a purchase and simply said to request an item return number by email. I tried contacting the vendor via e-mail, but I only received a reply redirecting me to the customer service phone number. I called again to request a refund. After I was told the same thing as in the previous call, I mentioned the website's return policy, and the other end of the call went silent for nearly 5 minutes. I hung up and called again. A different representative told me they were a third party call center and couldn't help me with my issue.

  Business response

  06/30/2022

  Business Response /* (1000, 9, 2022/06/27) */ Greetings, We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and so will refund the $63.71 membership charge. The refund will be provided via e-check to the email address on file (******************) before the end of the week of 06/27/2022. Furthermore, we confirm that the customer's account has been closed and will receive no further charges. Consumer Response /* (2000, 11, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  05/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I completed a survey though walmart for a gift card of $50. I read of each sentences I did not see about being charge if and additional $29.99; only for shipping $7.99

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/20) */ Greetings, We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and so have refunded the $29.99 membership charge to the MasterCard ending in **** on 05/19/22. Please allow 3-5 business days for the refund to be reflected in the customer's account. Furthermore, we confirm that the customer's account has been closed and will receive no further charges. Below are the terms and conditions the customer agreed to upon purchasing the Foot Massager. "In addition to the $7.95 S&H I am paying now, I understand and agree with the following: By clicking the Order Now button, I will immediately be charged only $7.95 S&H to ship my FREE Extreme Foot Massager, which is a welcoming gift for joining the Consumer Direct Savings store. I will also be charged $29.99 for my 1st-month membership within the next 48 hours, but with the FREE Extreme Foot Massager and the $125 Gift Card to the best consumer gadgets club on the web, it is really costing me nothing to become a member! That by being a member of the Consumer Direct Savings store, I will receive the $125 Gift Card EVERY MONTH and will have access to direct-from-factory savings on hundreds of products! That my credit will be billed $29.99 monthly for my membership. I also understand that I am free to cancel my membership at any time by simply contacting Customer Service at support@fullystockedgadgets.com and I will not be charged further. " Kind regards, --- support@fullystockedgadgets.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩