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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
10/22/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The website www.freepeoplesearch.com processes my personal data using at least six internet addresses listed in the attached deletion notice. Their physical address ************************************************** was found online as office space for lease, or virtual office space, which will most likely be returned NSN when mailed. I would like to send the attached notice requesting deletion of all personal record and document my request in the event it is needed to contact federal authority in the future. Thank you for hearing my concern.
Business response
10/23/2024
Hello ***** *******,

This response is in reference to BBB Case # 22449305.
We understand the availability of your personal information on our website is of upmost importance to you. Please note that FreePeopleSearch.com gathers the information on reports from public resources and makes them available to consumers in a single report. However, we do offer the ability to opt-out of our service for individuals who wish to have their information removed.

We have processed and approved your opt-out request successfully. We have carefully reviewed the links you provided and ensured the records including your name have been deleted from our website per your request.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present. If you still find any traces of your information on our site, please do not hesitate to contact our support team via email for further assistance.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************.

Regards,
FreePeopleSearch.com Customer Support
Initial Complaint
09/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to get my personal information removed from that website. Mutable attempts have been unsuccessful and various personal details are still listed.
Business response
09/16/2024
Hello *** *****,

This response is in reference to BBB Case # 22270845.
We understand your concern about the availability of your information online. We offer the ability to opt-out of our service to individuals that request it. However, after looking into our prior requests, we did not locate any requests from your name or email address.
We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
If you locate any additional information or personal details you wish to be removed, you may contact us via our support email and we will promptly attend to your request.
We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************.

Regards,
FreePeopleSearch.com Customer Support
Initial Complaint
07/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This website has a lot of personal infomation posted which can lead to identity theft and security issues. I cannot figure out how to remove it and after reading other complaints it seems there is not a way. I would like my personal information and any affiliates removed immediately. Thank you.
Business response
07/04/2024
Hello *************************,

This response is in reference to BBB Case # 21935232.

We understand your concern about your personal information appearing on our website. Please be advised that FreePeopleSearch.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
However, we do offer the option for our customers to opt-out their personal record on our website by emailing our support team with their request or by submitting an opt-out request form. You may find the form in this link below:
*******************************************
In order to fulfill your request, we will need more information to ensure we are opting out the correct report. Please provide us with the name, age, and city/state of the individual you would like to remove and we will promptly assist you.
We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
FreePeopleSearch.com Customer Support
Initial Complaint
03/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
After numerous attempts to have my personal information removed from FreePeopleSearch.com,my name, address, and phone numbers remain on the site even though I submitted the 'Do Not Sell or Share my Personal Information" form. Email correspondence from FreePeopleSearch states that the information will be removed in five to seven days however this never happens. ********************************************
Business response
03/19/2024
Hello ***********************,

This response is in reference to BBB Case #********.

We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support

Customer response
03/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On March 2, 2024, I asked FreePeopleSearch.com to please delete my personal information from your system as per the California Consumer Privacy Act (CCPA) law.On March 5, 2024 I received this email Thank you for contacting FreePeopleSearch.com We've received your request to remove your record. We're glad to confirm that the entry for *************************** has been successfully deleted from our database.Please allow ***** hours for the removal process to be completed. If you still find traces of your information on our website after this period, kindly contact us here for further assistance. Need additional assistance? Simply reply back to this email. -FreePeopleSearch.com **************** Team **************************************************************************************************** personal still remains on their website.
Business response
03/14/2024
Hello ***************************,

This response is in reference to BBB Case #********.
We apologize for the inconvenience this may have cause you.
Please be advised that we aggregate our information from publicly available sources. Because information on our website is gathered from databases owned by public entities, FreePeopleSearch.com has no ability to edit or control the type of public information listed on the report. We apologize for any inconvenience.

We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support

Customer response
03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over the past 2 months, I have repeatedly requested that my personal information be removed from their website. It says to wait 5-7 days and my information will be removed. It is still there months later.
Business response
03/12/2024
Hello ***********************,

This response is in reference to BBB Case #********.

We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support

Customer response
03/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have repeatedly requested that my personal information be removed from their website. My information is still there, even after waiting their required 5-7 days.
Business response
03/12/2024
Hello *************************,

This response is in reference to BBB Case #********.

We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support
Initial Complaint
03/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I requested to opt out my family out the listing due to identity theft where our information was compromised through the ***** They have not removed my information
Business response
03/09/2024
Hello ***************************,

This response is in reference to BBB Case #:21394003.

We have duly received and examined your complaint, and we extend our apologies for any inconvenience experienced.

It's important to note that we compile information from publicly accessible sources and present it on our website for the benefit of our members. However, we do not have the capability to modify any documents sourced from public records. Our role is limited to displaying data provided by authoritative sources such as government entities.
If you are concerned about the availability of your public information, we suggest reaching out to your local government for assistance. In the case of inaccuracies on your credit report, we recommend contacting the credit bureaus listed below:

TransUnion
Customer Service: ****************

Equifax
Customer Service: ****************

Experian
Customer Service: ****************
We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ****************************

Regards,
Customer Support
Initial Complaint
03/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I request my information be removed from freepeoplesearch.com on Feb 21, 2024. 7 days later it is still present on the site.
Business response
03/02/2024
Hello *********************************,

This response is in reference to BBB Case #********.

We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support

Customer response
03/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Customer response
03/05/2024

Complaint: 21362202

I am rejecting this response because:
I filed a request with freepeoplesearch.com to remove my info on 2/21/24. As of 3/4/24 my information has still not been removed from the site

Sincerely,

*********************************
Business response
03/06/2024
Hello *********************************,

This message is in reference to BBB Case #********.

We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused.
Your information has been removed from our site. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.
If your profile still appears, please provide us with a screenshot to help you as soon as possible.
We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ****************************.

Regards,
Customer Support

Customer response
03/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over the past month, I have repeatedly requested, through their online form, that my personal information be removed from their website, and any affiliate websites for that matter. It says to wait 5-7 days and my information will be removed. It is still there. I even sent an email that was not answered as well. Now, when I try to fill out their online form, it wont even process.
Business response
02/29/2024
Hello *****************************,

This response is in reference to BBB Case # ********.

We apologize for any inconvenience this has caused you. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website.

Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ****************************.

Regards,
Customer Support
**********************
Customer response
03/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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