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Seacoast Banking Corporation of FloridaHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This involves Seacoast Bank, especially the Palm City Branch. On 3/21/2023, I noticed that $7500. had been removed from by business checking account at ********************** by *********** on 3/24/2023. I went into the bank branch (unable to get them by phone) to discuss and have the removed monies returned. I was told that since this is a business account, I must notify the bank within 24 hours of the fraudulent transaction for Seacoast to re-imburse me my funds. I don't know anyone who checks their accounts every single day. In addition I opened this account 24 years ago. I assumed that Seacoast would protect my money from fraudulent transactions. They had absolutely no interest in helping me until I became persistent and firm with them. The situation now is that the Seacoast investigator is doing her investigation and then turning the whole issue over to *********** and the *********************** Department. I was told by the Assistant Manager at Seacoast that at that point, it is up to me to stay in touch with the investigator from *********** and the Sheriff; at that at that Point, Seacoast will wash their hands of it. I feel Seacoast should reimburse me the money and have their investigator work to get it back to them. I feel the investigator will work alot harder to get Seacoast back their money since they work for them. When I go into the bank to speak to various managers, their complete lack of interest in my loss is apparent. I have been told frequently there is nothing they can do and I may never get my money back. What is your recommendation to resolve this situation? $7500. is a lot of money to me, I cannot afford to walk away from it. In addition, Seacoast will give me no information on how it happened, so I do not know where I am vulnerable to future fraudulent activity on my account. Thank you for any help you can give me.Business response
04/27/2023
Seacoast has received and reviewed this BBB complaint from the customer. The customer was responded to and sent a letter via US Mail on 04/27/23. The complaint was closed with monetary relief. Seacoast Bank considers this matter resolved.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They bought out ******** community bank and therefore shutting down our LOCAL bank here in ****, ** and making us drive 45mins just to bank with them. They've lost their gd mind and fixing to lose a c*** ton of customers!!! Not to mention the great people they are putting out of work!!! I shut down our capital city bank account because ******** was the absolute best with customer service and waiving ridiculous fees!! We don't get charged by ******** to have an online account, most times if we overdraft and fix it the same day, they waive the overdraft fees, etc. Seacoast comes in takes over and puts us locals in a devasting situation!! What in the h*ll is wrong with yall!!!Business response
10/31/2022
October 31, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***********************BBB ID# ********
To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has communicated to the customer in writing that while the branch is closing there will be no disruption to day-to-day banking and that accounts are accessible at any of the banks locations or through online and mobile banking services. The banks local Florida *********************** telephone number and hours of operation was also communicated to the customer.
We consider this matter resolved.
Thank you.
Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a customer of ********************** since last year. I am a small business owner. I wanted to enable my checking account for ACH transfers and found out that Seacoast will charge a monthly $20 fee to enable. I contacted Seacoast and asked them to waive this fee, as it would be devastating for my business. My Seacoast contact agreed to this and confirmed that I will not be charged any fees for ACH ability or transfers. To my surprise and against our initial agreement, Seacoast acted against our agreement and charged me a monthly fee of $20 since the end of 2021. Repeated attempts for a callback and resolution failed up to today. As an aside, it took over six weeks to get a callback from the branch in which I bank regarding this issue. The person calling me back informed me that there is nothing she can do and that Seacoast will continue to charge this fee. Again, this is in contradiction with my agreement with my Seacoast contact.Business response
07/11/2022
July 11, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: *******************BBB ID# ********
To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), we have communicated with the customer regarding the concerns about his account.
Thank you.
Customer response
07/19/2022
Complaint: 17484038
I am rejecting this response because:?I was contacted by *********************, Market ********** **** Beach County at Seacoast who requested a meeting to discuss "...frustration and dissatisfaction with products and services received at Seacoast Bank." The email failed to acknowledge any investigation into the allegations made, which were previously reported in detail to another senior manager at the bank. On 7/8/2022, in response to ******************** communication, I sent a detailed email chronicling widespread reprehensible and dishonest conduct by various employees at the bank and made demands to remedy the situation. As Ive wasted many hours on this issue, was lied to by multiple bank workers, and most importantly denied the service I was promised - I demanded an apology and compensation for my time.
I received a response letter from ****************. First, Seacoast Bank issued a check to make up for the moneys that were withdrawn from my account without permission. What **************** failed to do is (a) apologize for the conduct of Seacoast employees. (b) Further, **************** did not address compensating me for my time. (c) Finally, ****************** letter stated that Seacoast Bank will continue to assess my account for a monthly ACH analysis services fee of $20 from my account for virtually doing nothing, and in violation of the promise made by *********************** to waive the fee.
I thank the BBB for their service.
Sincerely,
*******************Business response
08/03/2022
July 29, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: *******************BBB ID# ********
To Whom It May ***************** have communicated with the customer regarding his recent response submitted to the Better Business Bureau (BBB) concerning the status of account.
We consider the matter resolved.
Thank you.Initial Complaint
06/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Seacoast Bank was given the responsibility to Electronically transfer money from my attorneys office, to my brokerage account after selling my home. After the closing my wife and I were told that the transfer would take place that afternoon. The transfer never occurred, even though Seacoast had all of the information that was needed - they screwed it up. Since the money did not arrive in time, my wife and I had to obtain a check and wait a week for it to clear. Needless to say, due to this delay we had to pay hundreds of dollars in late fees and interest due to Seacoasts negligence. We would like to be refunded the amounts that we had to incur due to the Banks inability to complete an Electronic transfer.Business response
07/01/2022
July 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: *************************
BBB ID# ********
To Whom It May ********************* response to the complaint submitted with the Better Business Bureau (BBB), the circumstances surrounding the electronic transfer has been discussed with ****************.
We consider this matter resolved.
Thank you.Customer response
07/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a loan with Seacoast which was defaulted on when I lost my job in 2015. I worked with Seacoast bank to finally come to an agreement on settlement of the loan. After paying in full the amount we agreed on in ******************************************************************************************************************* settled amount. It has never hit my credit score and updated as such. I have made numerous attempts to talk to both Seacoast and the lawyer they use. Both assured me it would get taken care of and now over 3 years later it still shows on my credit and the dollar amount goes up every single month so it looks like I have increased debt to income due to a loan that was paid off years ago.Business response
06/01/2022
June 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***********************
BBB ID# ********To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern. Based upon our investigation, it was determined there was an internal system issue with the Credit Reporting flag causing the account to be reported monthly. The issue has been corrected and the account flagged for non reporting to a Credit Bureau. An update has also been provided to the Credit Reporting Agencies.
We consider this matter resolved.
Thank you.Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
During the past two months, Seacoast bankers have refused to provide information about the two Central Florida bank accounts that I have maintained for many years, long before Seacoast acquired the company.The bankers have refused to send paper bank statements, update my PIN, or activate my debit card. The online purchases that I requested with my Seacoast debit card have been denied repeatedly, even though my accounts had total balances of more than $50,000.Local Seacoast bankers told us we "have" to discuss the problems with their customer service ************************************** customer service representatives insist that the local Seacoast bankers must make all decisions about my accounts.As a Christian *********** I provide food, supplies and medicines for our Mission Patients who have illnesses that have been diagnosed as "terminal". I also provide all the feed, supplies, and medicines that are needed for our Therapy Animals. Not one ***** of that money has been donated by other people. I have never accepted any money, salaries, or gifts as payment for the Ministry Services that we provide.The necessary and life-saving food, supplies, and medicines that I purchase have been repeatedly delayed or completely refused because my debit card has been denied.As a result of a serious neck injury, driving or riding in a vehicle is extremely painful for me. To provide loving care for our Patients and Therapy Animals, we must depend upon online purchases and deliveries.We have documented every stage of this unfortunate situation and we have made multiple efforts to resolve this conflict. Now, we will close my Seacoast bank accounts. In an effort to protect our clients and patients, we will file the necessary reports with local, state, and federal agents.Thank you for assisting so many people!***************************, BA, MBA,Founder and President,Borders Business International Networks,Lifesongs Music Ministries,and ***************** Cowgirl Missions for HeroesBusiness response
04/22/2022
April 22, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***************************
BBB ID# ********
To Whom It May ***************** response to the complaint submitted with the Better Business Bureau (BBB), Seacoast Bank has reviewed the circumstances pertaining to the customers concern. Based upon our investigation, it was determined there was a return mail and debit card flag on the account which required customer authentication. The return mail and debit card alert notifications have been removed from the account and her concern regarding statements have been resolved.
We have communicated this to the customer in a phone conversation and consider this matter resolved.
Thank you.Customer response
10/17/2022
Complaint: 17007094
I am rejecting this response because:The Seacoast bankers have not responded to our concerns.
Sincerely,
***************************Business response
10/28/2022
A letter was mailed on 10/28/22 to *************************** addressing the issues outlined in the complaint. Seacoast Bank has closed the complaint with explanation and considers this matter resolved.Customer response
10/29/2022
Complaint: 17007094
I am rejecting this response because:During the past five years, the bankers have not solved the problems with my accounts.
I have not received any letters from Seacoast bankers.
I was one of the original shareholders of this bank. The bank has been sold a number of times and the account managers apparently do not have the case files.
We will continue to be polite, patient, and persistent during our efforts to resolve these conflicts.
THANK YOU for your
KIND ASSISTANCE!
~~~~~
***************************, BA, MBA,
Borders Business
International Networks
Business response
11/01/2022
November 1, 2022
Better Business Bureau
4411 **********, Ste 4
***************, ** 33407
RE: ***************************BBB ID# ********
To Whom It May Concern:
Seacoast Bank mailed a response to the customer on October 27, 2022 regarding the customers recent concern related to a complaint filed with the Better Business Bureau. We have communicated that the customer needs to contact her local branch to speak with the branch manager and provided the managers phone number. Multiple attempts have been made to contact the customer by phone, however the customer has not responded to messages left to voicemail. We can offer no further assistance until the customer contacts the bank.
Thank you.
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Customer Complaints Summary
17 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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