Complaints

• Initial Complaint

  05/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Fusion is a very unprofessional company. They took $5,000 from my bank account my authorization. Several employees had racial undertones in their correspondences with me.

  Business response

  05/26/2022

  To whom it may concern:
  
  Fusion is a unique business where we actually invest Tens of Thousands of dollars INTO small businesses where we do not have any ownership in the business and receive NO residual income if a client decides to leave the relationship.
  
  With this understanding we have a few items that provides some sort of protection for Fusion starting with the fact we make it very clear to our partners that we are in business together to grow their businesses and Fusion's investment requires that our partners allow us to implement marketing strategies and various other growth targeted elements. In addition, we provide coaches that encourage and argue for, what we believe are best practices and methods to achieve the partners' growth because our compensation and investment is based on this.  We provide full and detailed disclosures of all of this with several discussions agreements and acknowledgement in writing from our clients on all relevant points or areas of potential concern a client may have (one item at a time) BEFORE entering into a relationship.   We believe that no other company has as much conversation and disclosure as we do and we find it helpful because we are so unique.
  
  We have specific payment arrangements with each of our partners and expect that we are compensated per the Agreement. Despite several disagreements and non-payments by **************, we tried to work through the issues as we were committed to help ************** to grow his business. In the end, ************** elected to exercise his right to cancel with 90-days notice. There was an option to immediately terminate with a buy-out clause. ************** elected that option and he was automatically charged per our Agreement. Fusion in no way operated unethically and only acted based ****************** direction.
  
  I personally (as the *** of the company) have tried to reach out to him directly to work through the issues, but he has chosen not to respond.   I think if we had a conversation he would find that we have understanding and also have flexibility in the way that we end our relationship that will be more agreeable to him because we want to have great relationships period.
  
  As for the emails with "racial undertones", as you might imagine, Fusion takes this claim seriously.
  
  While ************** didn't specify what race he was referencing, I can only assume, as he is African-American, that he somehow found some email exchange that could be offensive to that community (or maybe just to him personally).
  
  I must say that I read through the correspondence and found NOTHING that could be construed to be racially driven. I would be remiss to not disclose that I too am an African-American and am quite aware of racial insensitivity.
  
  After reviewing the information, I found NO SUCH behavior by any Fusion employee involved in this series of communication.   It should also be known that as Chief Revenue Officer of this company (a top position in this company), who oversees the exact area where this offense is said to have occurred, it would be ESPECIALLY irresponsible for any employee to make such an error! Having said that, Fusion prides itself as an Equal Opportunity Employer and we in no way would ever tolerate what ************** has claimed.  We pride ourselves as a diverse company and where we not only acknowledge this is the right thing, but we also believe it makes our company stronger and more resilient.
  
  It is my hope that ************** reaches out to me directly so that we can address his concerns directly, I believe he will be glad that he did.   He can reach me at my email address at **************************************
  
  If anything else is needed please let me know and I will respond immediately.

   

  Ed Pearson | Chief Revenue Officer
  
  Call/Text: ************** 
  
  **************************************
  Make Friends - Serve People 
  

  Customer response

  06/07/2022

   
  Complaint: 17223232
  
  I am rejecting this response because:

  ****************** is inaccurate with his responses.

  1. I did not elect to exercise a 90 day opt out. I reached out to inform him of Fusion's failure to perform their end of the agreement and what I could do going forward.

  2. I never once missed and/or not paid a fee owed to Fusion as part of our agreement. I paid approx. $5,000 to Fusion and received nowhere near the services that were indicated in the agreement and verbally from the Fusion staff.

  3. I did not experience a racially sensitive conversation with ****************** so naturally he wouldn't be able to find any correspondences that shows this. However, there were racial undertones used by individuals with Fusion who are no longer with the company. 

  After learning of my experiences, ****************** decided to release me from the program and it wasn't my directon to him to elect the 90 day opt out. Because of this, I shouldn't have been charged the fee and the charge was unauthorized. 

  
  Sincerely,
  
  ***********************

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