Complaints

• Initial Complaint

  01/30/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 01/11/2025 I went to Chesaco RV to look at a use 2022 camper, It was a Saturday and they wanted a deposit of $500.00 by ***** *****, and he gave me a receipt with his hand writing for a refund if I didn't like the deal.On That Monday 01/13/25 I didn't want to buy the unit because of the interest rate. I was given a refund but ***** ***** wanted my card number and pin to get it back on my card, that seem very suspicious to me. On 01/24/2025 the refund was issue on my account with a pending of $500.00. on 01/29/25 I check my account and it still showed pending. On 01/30/25 the pending amount of $500 disappeared from my account, and no longer show a refund.I have the refund letter with ***** ***** signature with refundable writing on it.

  Business response

  01/31/2025

  Hello, please see the attached refund receipt provided to Mr ***** His refund was processed on January 24. I have explained to him that it may take his bank up to 10 business days to reflect this. 

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Camper from this place and they didnt state that AC leaked, the plumbing didnt work. I originally bought extended warranty on it due to the amount of years it has. When I called to complain they said its your problem now even though I bought the warranty. They were supposed to come fix it but it has been over a week and they never came. I had to have a person come fix it and pay out of my own pocket even though I had PURCHASED the warranty.

  Business response

  06/20/2024

  We reached out to the location manager, and they did offer to look at the Cougar, but you were unwilling to bring the unit back in. You purchased an extended service policy and they would pay any approved claims as long as you followed their requirements.   Please contact them for reimbursement.   They will reimburse you any covered claims less any deductible on the policy.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently purchased a new Thor Class C RV at this dealership in **, taking delivery on Dec 28, 2023. During the negotiation and purchase process, everyone I spoke with there was very helpful and responsive and I was a happy customer. During the pre-purchase walkthrough, I noted two items: 1) the awning arms didnt close properly, and 2) one of the tires was 30 lbs lower than the others. After I got it home, I contacted them with a few other minor issues and thats when things changed. I wanted to have those repaired at the Chesaco dealer near where I live in ** during the negotiations they assured me I could do that. However, when I tried to arrange the work I learned that dealer isnt a ************ center and couldnt do warranty work. So I took it to *************, a Thor dealer near me. After their inspection, **** approved all the items for repair under warranty EXCEPT the tire and awning arms. The tire was found to have a s**** in it Chesaco obviously didnt check it for damage before I left the dealership, as I had requested, they just put air in it and sent me on my way. It gets worse **** denied warranty repair of the awning arms because there was evidence of contact damage and an apparent repair attempt using hardware that does not match OEM parts. So Chesaco sold me a NEW vehicle and did not disclose damage that was present before my purchase, damage that they obviously knew about since they attempted to repair it. This must be why both my salesman, *************************, and their General Manager, ***********************, would not take my calls or respond to multiple emails and phone messages. I finally sent ************** a certified letter, signed as received on April 17, and I asked for a response within 10 days. Its been almost a month and Ive still gotten no response.

  Customer response

  05/31/2024

  Hi,

  It's been over 2 weeks and I haven't heard back from the dealership or gotten any follow up from BBB; how long should I give it?  Also, I noticed that my complaint still isn't on your website - when will it be posted?  One bit of additional information: We took the ** on a trip last week and discovered that the sub-standard "repair" this dealership made, to the damage they failed to disclose, prevents the awning from working properly.  It is supposed to allow for varying the awning's pitch; the front arm works fine, but the rear arm that they damaged does not work.

  Thanks,

  *********************
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2017 Tiffin Phaeton. Closed on Jan 19, 2024. It was a cash deal. I gave them a **** of America cashiers check for $156,498.94. #1. There were three (3) maintenance items to be completed as a part of the sale. One (1) has been completed and the other (2) have not. The ** was to have the required maintenance done on March 13, 2024. March 12, 2024 we called to insure the parts were on property and the service was still scheduled. We were told no the parts were not there and also the entire service department had walked off their jobs. NO indication when the maintenance would be resolved.#2. Chesaco RV also registered the Tiffin ** title incorrectly. About the second week of February the license plate and registration arrived. The ** was to be titled in both my husband and my names. It was in his only. On Feb 26, 2024 we went to the FL DMV to get the title changed. We were told the title was locked up and the clerk could not access it. We tried again on March 11, 2024. Same problem. ******* allows 30 business days from sale for completion and Chesaco is in violation of FL code. I have spoken with ***************** (GM) about 3 times. In late February my husband and I went to the dealership and spoke to **************. I have also written an email to ********************* Operations Director. I have even called their HQ *************).I have not received any response or resolution. I am beginning to think they are simply the worst of used car salesmen and have no scruples or integrity.I want the two maintenance items completed and I want my title paperwork completed so I can access it. I also want them to pay for what it will cost me to have the title changed to both our names.It may be noted I have filed a formal complaint with the FL DMV, region 9. Included in documents.

  Customer response

  03/21/2024

  *************** of Chesaco RV has been in contact with me this afternoon. We have agreed upon a plan to resolve the issues. As a result I would like to withdraw my complaint as I believe he will keep his word.

  Thank you,

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩