Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On Sept 5, 2024, a sales *** for Next Dimension Roofing (******* ****) came to my home to discuss a roof estimate to me with my listing agent present for guidance. I did not have the financing to pay for a roof ***lacement but was looking for estimates so we could offer the amount in any potential offers to purchase the home. Mr. **** advised (verbally and in writing) that they offer a service where the payment can be due at closing. We inquired if there was a time limit or any other stipulations to this route, and he advised "As long as it is still on the market-you don't owe anything until closing." We inquired to the "boilerplate" contract language for payment conditions and Mr. **** advised "Don't worry, I added the note for payment at closing on the first page-so this takes precedence." I signed the contract and the work was completed.I started to receieve automated text messages, phone calls and email regarding my "past due balance". I called the office several times over the next several weeks to remind them of the "terms" I was provided. At one point I spoke with a man that identified himself as a level of management/director (did not get his name) who advised this was not standard and Mr. **** should not have provided that payment arrangement. He advised I disregard the communications as they were automated. I did as directed and today I **** a certified letter from a lawyer's office that is going to file a lawsuit and charge me several hundred dollars of attorney's fees, interest and late fees if not paid in full in ***************************************************************************************************** since a lawyer is involved. I had no intention of avoiding this bill. Had someone said "Hey we gotta start making payments until the house is sold" I could have done that. I can no longer seek any information or speak with any leader as advised by this woman (Despite several messages left previously for management).

  

  Business response

  01/17/2025

  We understand the unique circumstances surrounding the sale of your home, and it is not uncommon for us to accommodate payment arrangements tied to the closing of a property. But any arrangements must align with the terms explicitly outlined in the signed contract. In this case, your contract included a clauseconsistent with Floridas Construction Lien Lawthat specifies payment obligations and our right to secure payment through a lien. This clause is a standard industry practice and a necessary safeguard to ensure we are compensated for the work we complete. 

  
  Section ******* of your signed contract states:
  ******* Mandatory provisions for direct contracts.- (1) Any direct contract greater than $2,500 between an owner and a contractor, related to improvements to real property consisting of single or multiple family dwellings up to and including four units, must contain the following notice provision printed in no less than 12-point, capitalized, boldfaced type on the front page of the contract or on a separate page, signed by the owner and dated: ACCORDING TO FLORIDA'S CONSTRUCTION LIEN LAW (SECTIONS 713.001-713.37, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND SERVICES AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST YOUR PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN. IF YOUR CONTRACTOR OR A SUBCONTRACTOR FAILS TO PAY SUBCONTRACTORS, SUB- SUBCONTRACTORS, OR MATERIAL SUPPLIERS, THOSE PEOPLE WHO ARE OWED MONEY MAY LOOK TO YOUR PROPERTY FOR PAYMENT, EVEN IF YOU HAVE ALREADY PAID YOUR CONTRACTOR IN FULL. IF YOU FAIL TO PAY YOUR CONTRACTOR, YOUR CONTRACTOR MAY ALSO HAVE A LIEN ON YOUR PROPERTY. THIS MEANS IF A LIEN IS FILED YOUR PROPERTY COULD BE SOLD AGAINST YOUR WILL TO PAY FOR LABOR, MATERIALS, OR OTHER SERVICES THAT YOUR CONTRACTOR OR A SUBCONTRACTOR MAY HAVE FAILED TO PAY. TO PROTECT YOURSELF, YOU SHOULD STIPULATE IN THIS CONTRACT THAT BEFORE ANY PAYMENT IS MADE, YOUR CONTRACTOR IS REQUIRED TO PROVIDE YOU WITH A WRITTEN RELEASE OF LIEN FROM ANY PERSON OR COMPANY THAT HAS PROVIDED TO YOU A "NOTICE TO OWNER." *******'S CONSTRUCTION LIEN LAW IS COMPLEX, AND IT IS RECOMMENDED THAT YOU CONSULT AN ATTORNEY. 
  (2)(a) If the contract is written, the notice must be in the contract document. If the contract is oral or implied, the notice must be provided in a document referencing the contract. 
  (b) The failure to provide such written notice does not bar the enforcement of a lien against a person who has not been adversely affected. 
  (c) This section may not be construed to adversely affect the lien and bond rights of lienors who are not in privity with the owner. This section does not apply when the owner is a contractor licensed under chapter 489 or is a person who created parcels or offers parcels for sale or lease in the ordinary course of business."

  
  These terms allow for payment at closing within 90 days. Your home has been on the market for 144 days. Please understand that once a lien is placed, it does not mean ownership of the home transfers to us; rather, it ensures that payment for our services is eventually fulfilled. A lien also does not preclude us from working with you to find a resolution. While we are currently unable to communicate directly due to legal involvement, we encourage you to contact your legal representative to facilitate a discussion. Our goal is to resolve this matter in a way that respects both the work we have completed and your situation.

  
  

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contacted Next Dimension on July 15th to setup a roof inspection to get our roof replaced. On July 18th we meet with ****** *****, the sales consultant, and came to an agreement of getting our roof replaced, 2 new skylights, and a new 30 foot ventilation system. He started this process should take 3-4 weeks for full completion. On August 1st the roof permit was received and processed by the Orange County permitting department. Weeks went by and we have not heard from Next Dimension. I took it upon myself to contact the office directly and spoke to a lady in permitting on September 5th. She stated they contacted ****** 2 weeks prior about the color of the single he offered is not available and we had to pay for the difference that was offered and agreed to for a different single in a green color. We stated that was unacceptable and asked for a supervisor to return it call. September 6th in the morning ******* ***** called offering to change the single to GAF timberline hunter green at no additional cost and received an email if I signed the change order we would have an installation date of September 10th. He called a few hours stating they mysteriously no liner have the single in stock and we have to wait. On September 17th ******* ***** called us in the morning stating that he was expecting our delivery of the singles that weekend and he would call us September 23rd / September 24th to setup an installation date. Its not September 30th and still no communication from him. I sent text messages and I received notification that he read it but no response. Its about to be 3 months from signing off the contract and still no roof and we continue to receive damage internally due to not having our roof installed

  

  Business response

  11/06/2024

  Hi ******,

  We're grateful for your patience with our reply to your BBB feedback. Thankfully- I understand that you've been in communication with our staff since submitting your BBB feedback, resolved your concerns and received a $500 credit/refund. We do our best to ensure consistent timelines and quick turnarounds but generating permits and ordering specially requested materials through third-parties can create unexpected delays. We value your feedback and appreciate the opportunity to serve you. Please don't hesitate to reach out if you have any additional questions. 

  Have a great day. 

  -***** *.
  Next Dimension Roofing and Solar

  Customer response

  11/06/2024

   
  Complaint: 22357706
  
  I am rejecting this response because: the permit was granted by Orange County on August 1st. The roof job was completed towards the end of October. When I got a final invoice I asked for a detailed section of why the final invoice was $4,000 more on October 25th and October 28th, I have YET to receive any further communication from your company. I have video recording of all boards going on the roof and all boards being brought back into the van to return to Lowes. I was not supposed to be charged for additional removal of shingles per the original contract signed by your sales consultant ****** ***** (I have the original in my possession). Your installation crew damaged my fence when the dumpster was installed, damaged my metal car port bringing in materials, damaged my porch lights that my husband had to fix as ****** had no clue how to repair it. Again I messaged on those dates about the damages your company did to my property with no response. 
  
  Sincerely,
  
  ****** *******

  

  Business response

  11/08/2024

  LN: "I am rejecting this response because: the permit was granted by Orange County on August 1st. The roof job was completed towards the end of October."
  
  ND: The start of the project was delayed by third-party permitting and the process of finding and ordering the special materials that you requested we use. You eventually received a $500 credit for any inconvenience.
  
  LN: "When I got a final invoice I asked for a detailed section of why the final invoice was $4,000 more on October 25th and October 28th, I have YET to receive any further communication from your company."
  
  ND: All contracts clearly state **During the course of your project we may run into unforeseen damages. We will go ahead with the necessary changes to comply with the building codes and requirements for the inspection approval from the corresponding building department. Be aware that you will be responsible for these change orders. Second Layer of Shingles: $50 Per Square. Each additional layer of Felt: $12 Per Square. Each additional layer of Felt: $12 Per Square."** This applies to the additional removal of shingles and felt at your home. The work change order that you signed updated and reiterated fees and expenses.
  
  LN: "I have video recording of all boards going on the roof and all boards being brought back into the van to return to Lowes."
  
  ND: We have no record of you submitting or mentioning this video until now. Please feel free to share.
  
  LN: "I was not supposed to be charged for additional removal of shingles per the original contract."
  
  ND: All contracts clearly state **During the course of your project we may run into unforeseen damages. We will go ahead with the necessary changes to comply with the building codes and requirements for the inspection approval from the corresponding building department. Be aware that you will be responsible for these change orders. Second Layer of Shingles: $50 Per Square. Each additional layer of Felt: $12 Per Square. Each additional layer of Felt: $12 Per Square."** This applies to the additional removal of shingles and felt at your home. The work change order that you signed updated and reiterated fees and expenses.
  
  LN: "Your installation crew damaged my fence when the dumpster was installed, damaged my metal carport bringing in materials, damaged my porch lights that my husband had to fix as ****** had no clue how to repair it. Again I messaged on those dates about the damages your company did to my property with no response. "
  
  ND: In a past email, you suggested that we caused damage to your carport, fence and mailbox. But your latest BBB reply makes no mention of the mailbox and instead you introduce the idea that we caused damage to your porch lights. If you also have video to clarify and support these claims, that could be helpful. Please feel free to share.

  Customer response

  11/14/2024

   
  Complaint: 22357706
  
  I am rejecting this response because: your sales person ****** ***** have written in the original contract and uploaded into your system that we would NOT be charged for any additional charge for removal of extra shingles. ******* ***** stated that he saw this in the file so you CANNOT go against what was written. 
  

  i have attached photos of the ORIGINAL signed contract between ****** ***** and myself so if you have issues with that, take it up with your Sales Person and not myself. 
  

  i have attached the photo of the porch light that was damaged and was hanging due to your installation team. You can see their trucks insertion of your house and the photo is time stamped at time of installation. 
  

  i still have asked multiple times for a detailed invoice of what is being charged per item. This is not something hard to do and something your accounting department should be able to accomplish. 
  

  your installers also threw away so many brand new materials not used into the dumpsters dad to say that you could have returned to the original seller and got some money back that was spent on materials
  
  Sincerely,
  
  ****** *******

  

  Business response

  11/19/2024

  Hello,

  Thank you for providing those photos. We'll be sure to honor the agreement which waives the additional expenses and send you an updated invoice as a result. 

  In a previous response- you mentioned that we're responsible for damage to your fence, car port and porch lights. You also mentioned having video recordings. In your latest response- you made no mention of the fence or car port and included a single photo of your porch light. If you have additional video or time stamped photos that could be helpful in clarifying the circumstances, please feel free to provide them.

  Thank you. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Next Dimension made a contractual agreement to provide a metal roof/solar combo to our house using a financial partner @ 4% interest. Under $500 a mo payments for a term of 20 years.The roof was started but abruptly stopped before completion. The installers stepped through our roof & damaged our ceilings several times in 4 different rooms. Next Dimension did not repair nor pay for the materials that we had to buy and fix ourselves. They charged us for a dumpster yet left metal, wood, soffit and gutters in our yard and flowerbeds.Next Dimension quoted certain materials but switched them out for more expensive ones without consulting us 1st, which resulted in $1000s more. Example: 75 sheets of plywood @ $95 ea installed. They installed 75 sheets of upgraded plywood @ $115 ea.Then they claimed that their financial partner terminated their partnership.They tried to switch our agreement to another finance company which would have costed 3 times as much in interest, almost doubled the monthly payments & added 10 years to the term!We rejected that new deal. Out of unwarranted courtesy, we tried for 2 weeks to find a finance company on our own that had comparable terms. We could not. We offered to pay ND the originally agreed upon amount directly until financing could be found by either of us. They refused.They cut off all communication. They applied a lein to our home, even though work is not completed.They hired an attorney.

  

  Business response

  08/12/2024

  Subject: Response to Complaint Filed with Better Business Bureau
  
  We are writing in response to the complaint filed against Next Dimension by this customer. We take all customer feedback seriously and aim to resolve any issues in a fair and timely manner. However, we must address several inaccuracies in the complaint to provide a clear picture of the situation.

  
  Completion of Work: The roofing project on the customers home was completed in May 2024, and all required inspections were successfully passed. We have not received any complaints or issues regarding the work until now.

  
  Financing and Interest Rates: It is important to note that interest rates can fluctuate daily. The customer faced challenges in securing financing that matched his original expectations. We provided several financing options, but the customer was unable to qualify for the lowest interest rates and was dissatisfied with the terms of the available options. Despite our efforts to assist them in finding a suitable financial solution, they were unhappy with the financing offers and subsequently refused to accept any of them.

  
  Communication and Payment: After the customer rejected the financing offers, they also refused to pay for the completed roofing work. In response to the non-payment, we had no choice but to place a lien on the property to secure payment for the services rendered. It is important to clarify that the lien was applied only after multiple attempts to resolve the payment issue amicably.

  
  Material Costs and Changes: We acknowledge that there were changes in the materials used, but these changes were made to ensure the durability and quality of the roofing system and are noted within all contracts. We strive to provide the best materials for our projects, and any changes made were necessary for the integrity of the installation. We believe that the cost adjustments were justified and in line with industry standards and within our signed contracts.

  
  Damage and Repairs: Concerning the claim of damage to the customers home, our records indicate that no damage complaints were reported to us at the time of completion. Additionally, to ensure transparency, we take hundreds of pictures throughout the re-roofing process. These photos are available to confirm the condition of the work at each stage. If there were any issues, they were not communicated to us in a manner that allowed us to address them promptly.

  
  Solar Work: There was no solar contract signed, and no solar work was ever started or conducted. As such, there is no outstanding balance related to any solar services.

  
  Given the inaccuracies in their complaint and the lack of basis for the claims made, we respectfully request that this complaint be removed from our record. Next Dimension is committed to providing high-quality service and resolving disputes professionally. We hope this response clarifies the situation and supports our request for removal. Thank you for your attention to this matter.
  
  
  
  

  
  

  Customer response

  08/13/2024

   
  Complaint: 22115629
  
  I am rejecting this response because:

  Their responses are inaccurate and they never came inside and took any pictures. The salesman came in & verified the damage. He reported it by phone immediately in front of us & the neighbors. All complaints were corresponded to the salesman and his supervisors. Then to the lady that they had call me and threaten with lein. Roof work still isn't done and contract that I actually signed has the financial terms that we agreed upon, which includes solar. The corner of the house is not done. It is leaking through to the carport and porch. The guttering is not done properly and causes a back flow over the sides. The downspout is missing. Rafters were not applied snug to the facia boards.

  Offering higher terms after we agreed upon a set # is unacceptable. Filing anything before the job is finished is unacceptable. There is no response to the trash that the crew left either?

  They even forged my name on the permits.

  
  Sincerely,
  
  ****** & *******************

  

  Business response

  08/22/2024

  We appreciate the opportunity to address the recent complaint filed against our company. We have thoroughly investigated the matter and have been in direct contact with the customer. We are pleased to report that we have successfully assisted them in securing suitable conditional financing to meet their needs.

  
  Furthermore, we have addressed and resolved all areas of concern raised in the complaint. Our team has worked diligently to ensure that the customers issues were handled to their satisfaction.

  
  Given that the complaint has been fully resolved and all concerns addressed, we kindly request that this complaint be removed from our profile.
  Thank you for your attention to this matter.

  Customer response

  09/02/2024

  Hello,

  One owner of Next Dimension, ******, has reached out to us with a financial plan close to what was originally agreed upon. $515 mo may very well be acceptable but they haven't been able to sit down with us yet to go over the details. We've been available. The job still is not complete but we are hopeful this will be resolved as well. The interior damage has not been addressed yet even though it was reported immediately to the salesman.The salesman has helped us to start the repair himself, but it has not been finished and the cost has been solely upon us thus far. Again, we are hopeful this will be resolved. Communication is open & we are just as eager to resolve this. It just has not been as of yet.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩