Reviews
495 Customer Reviews
Review from Lynn L
5 stars02/16/2025
Rex responded in a timely manner and walked me through resolving the problem quite satisfactorily.
NeuroMD Medical Technologies LLC. Response
02/18/2025
We're so glad to hear that *** responded quickly and helped resolve your issue to your satisfaction. Your positive feedback means a lot to us. We're here if you need further assistance. :)Review from BRAD M
5 stars02/06/2025
My customer service representative, ***, made an immediate positive response to my concern.Somehow my order had a x2, which doubled the cost of my Neuromd back massager. I requested a credit for the extra one because I only needed one for myself. *** immediately responded that a credit has been made to my account.Thank you ***.NeuroMD Medical Technologies LLC. Response
02/10/2025
Thank you for sharing your positive experience! It's wonderful to hear that *** quickly resolved your issue! Wishing you continued relief!Review from Meridith D
5 stars02/03/2025
John was extremely responsive and helped me with my issue. Excellent customer service! I always recommend Neuro to people and now I can continue to do that and also tell how great the customer service is as well as the products! John was fantastic!NeuroMD Medical Technologies LLC. Response
02/06/2025
Thanks for sharing your awesome experience! We're thrilled **** could help so quickly and appreciate your recommendation and support!Review from Rick M
1 star01/29/2025
Having problems with this company with an order I received and they "wanted to make things right". Then when they contacted me they wanted to offer me "discounts" on additional products without correcting the problem I was having. So wrong. ***** this company at all costs!NeuroMD Medical Technologies LLC. Response
02/03/2025
Thank you for allowing us to resolve this customer's concerns. We take all criticism carefully and are sorry that our first attempt to remedy the issue did not match his expectations.
After further interaction with the customer, we addressed the dissatisfaction with the adhesive quality of the replacement pads received by sending a complimentary new set of pads as per agreement with the customer. The customer has graciously consented to update his feedback once he receives the replacement.
We appreciate the chance to address this issue, and we are committed to maintaining the quality and service standards that our customers deserve.Review from Jennifer M
5 stars01/29/2025
I was very pleased and appreciative with the support and customer service I received from JOHN. He was prompt in reviewing my email and in his response, he was thoughtful to consider the concerns I had and reiterated them back to me. Too often, as a customer, you get an auto generated response or a canned, scripted reply. John recognized the concern I had with my neuroMD replacement pads not sticking well, asked some good questions, and then swiftly came to a resolution by sending me replacement pads at no charge. I am grateful for the pain relief that my neuroMD provides and very happy with the care and service I receive. Thank you so much! JenniferNeuroMD Medical Technologies LLC. Response
02/04/2025
Thank you so much for your kind words! Were so glad NeuroMD is helping, and were always here if you need anything. ??Review from Kaylene T
5 stars01/13/2025
Good customer svc so far! They are quick to get back!NeuroMD Medical Technologies LLC. Response
01/15/2025
Glad to hear that! Were always here to assist and make sure you have the best experience. Thanks for sharing!Review from Amy B
5 stars01/08/2025
I have been using this product for my back for 5 weeks. Like others, I was skeptical. I am in my 60's and have severe scoliosis and sciatic nerve *******************. The NeuroMD is helping. Still have some pain and discomfort but getting better. I have had a lot of questions and **** has gotten back to me promptly and answered all my questions efficiently. He has really helped me on this journey. Exceptional customer service from him. I feel like I have an advocate in ****. He is my go too for all questions. I am doing the machine faithfully and always do the stretches after my session. I am hoping with more time my problem areas get better. Thanks **** and NeuroMD for helping me heal in the right direction!NeuroMD Medical Technologies LLC. Response
01/10/2025
Its amazing to hear how NeuroMD is helping you manage your scoliosis and sciatic pain! Your dedication to using the device and doing the stretches is truly inspiringits the perfect combo for progress. And shoutout to **** for being such a helpful and supportive advocate on your journey! Were rooting for you as you continue to heal and improve. ????Review from Keith B
5 stars12/26/2024
John did a great job of resolving a discount code issue.NeuroMD Medical Technologies LLC. Response
12/31/2024
Thank you for your kind words! We're thrilled to hear that **** was able to resolve your discount code issue efficiently. Your satisfaction means the world to us, and were always here to help! ??Review from Marc R
5 stars12/19/2024
**** did a fabulous job in assisting me with my therapy needs. He very quickly sent me a PDF that contained all the info I needed as I had misplaced my original documentation received when I purchased my initial device 3 years ago. I also want to add that **** got this all accomplished to my complete satisfaction via CHAT resulting in very fast response to my issue/request. Many Thanks **** for your Outstanding support, Merry Christmas, and all the best in the coming year!NeuroMD Medical Technologies LLC. Response
12/23/2024
It's wonderful to hear how **** went above and beyond to assist you so quickly and effectively! Were thrilled to have provided such a seamless experience. Merry Christmas and wishing you a fantastic year ahead! ???Review from Kevin T
5 stars12/18/2024
**** was very quick to resolve an issue that I had with my order.NeuroMD Medical Technologies LLC. Response
12/23/2024
Glad to hear **** resolved your issue quickly! Were here to ensure your experience is always smooth and hassle-free. ??
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