Reviews

I was recently grossly overcharged for service on my air conditioning unit by Air Around the Clock, Last Friday, the technician from the company needed to replace some parts in my unit. I later discovered that most of the replaced parts were still under warranty, since my unit is 6 years old. I asked the technician for an itemized bill when he told me that the cost would be $12,000.00. He said that one would be emailed on the following day since the office was already closed. I received an invoice stating that I paid in full, with a small notation on the bottom stating the parts that were replaced. I called the office repeatedly for an itemized invoice. After researching what was done and talking to people, I discovered that I had been overcharged for the service and those parts which were covered under warranty. I spoke to a woman in charge of the office, who was quite rude, and explained why I felt that I was overcharged. She said that she would speak to her supervisor and call me back. Since she did not call me back, I called a day later and she refused to talk to me. Instead an office worker relayed her message stating that that was the price and they were not refunding any of my money. I have used Air Around the Clock for several years, in three different homes and I am really quite angry at the way I have been treated recently. Not only was I overcharged, but I was disrespected by the employees in charge.

We are sorry but we did resolve this with you earlier this week. If there is another issue please contact us.

18 months ago, my wife and I called Air Around the Clock to clean the air ducts for which we were charged over $1,500.00. Supposedly this deep cleaning and the sealing of the ducts would ensure us of cleaner breathing air. Instead of clean air we got air particles, dust and even some of the product that was sprayed into the ducts. The hose that was used to vacuum out the ducts was very dirty and we told them about it, but they insisted that it would clean all the ducts, which was not true. After the work we called ATC again to come to our house and see the particles on our furnishings and generally all over the house. The person who came said that it was dust particles and not the result of the work they performed, so he bid us good bye and left. What the *** said was not true and we were left totally dissatisfied. On April 20, ****************************************************************************************************************************************** the air than any other time before we had the job done in our house. Another tech was sent to our house only to negate our claims even though he saw the evidence in front of him. Another lie was fabricated and the individual left us hanging and twithout any solution to the problem. Several months after that incident, our ** began to malfunction. I again called ATC, the tech came and informed me that the condensation drain (trap) was clogged. It had white particles, dust and liquid making it a paste (the same materials found inside the house on our counters and everywhere around the house). We paid a hefty price just to have it removed from the condenser. ATC has made my wife, son, and myself ill from breathing these particles that the ** is continually blowing on us. We are inhaling this junk and it is making us sick! *** is responsible for us not being well and they should resolve this matter for us now!P A R and I R - Miramar, **

So my 87 year old mother had a new a/c unit installed 15 months ago by Air Around the Clock. And yesterday she started hearing a clicking noise coming from the Air handler. Called AATC to come see what the problem was. The problem was a loose piece of tape inside the duct flapping Around. They cut open the duct removed the tape that they just installed last year and put new tape and covered it with cement and taped up the hole that they made to gain access. Their faulty work that needed to be corrected that took a stretched out 45 minutes. And they had the ordacity to charge a senior citizen on a fixed social security income who just paid almost $6,000.00 last year for this a/c.......$695.00 to fix what they did wrong. They will never get any business from us again and you should be cautious about the way they treat their customers.

We apologize this is not something we did wrong. The city passed the install over a year ago and we have not been there since but you are correct the price is too high. We will be refunding $470.00 back to her.

Air Around the Clock,didn't honor their sale contract. I have a sale contract to install a new Rheem Split System in my home.On the sales invoice it stated an new filter back return grill and a new ultraviolet light to be stalled. Work was done on May 18,2024 incomplete. I called two times in May to resolve this issue. No call back.But my bill was paid in full. Don't use Air around the clock, they want to sale you service contract but don't want to honor a sale contract.

We apologize for this miscommunication. Someone will be calling you today to set this up.

After we recieved a flyer for an A/C check for $ 19 we called them to do the $19 A/C check. A very ***************** come to the appointment(2 A/C were properly working at this time) The guy mentioned that we needed freon to the system as we agreed he went up to the second floor ,come back and mentioned the charge would be $495 for 2 minutes and we don't believe that he even filled up freon because he just went upstairs not outside to the system. we issued the check ... after one day the system stopped working so we have to hire another company. two good guys come found the problem repaired it and the A/C system works since than fine ,we paid $270. During this process we tried to reach out the around the clock company wrote them an e mail that we believe that is all fraud and hold them responsible no answer at all so we canceled the check. After about 4 weeks we recieved a "lien letter "per e mail forcing and pressing us to pay the full amount again without any comments . Today we tried to reach the manager again he was not available no comments. *After the mechanic left someone from the company called us more than agressive we need a new A/C system offered us for$ ****** . The new Company which helped us very well made us an offer for a new system which we don't need about $ 6500. so cheating Companies should be taking of the marked forever. we still want our full money back.Thanks and who is reading this be very careful

Unfortunately, we had to issue a lien because you put a stop payment without notifying us of any problems. Then we made several attempts to call you which we received no response. We do have pictures of the freon being added before and after pressures and him working on the outside unit. If the system stopped working a day later you could of called us back or told us when we were at your other property three days later. if you have any issues in the future please let us know.

Unfortunately, we had to issue a lien because you put a stop payment without notifying us of any problems. Then we made several attempts to call you which we received no response. We do have pictures of the freon being added before and after pressures and him working on the outside unit. If the system stopped working a day later you could of called us back or told us when we were at your other property three days later. if you have any issues in the future please let us know.

Im absolutely shocked by the reviews posted here. So I felt it necessary to review here because I have on numerous occasions reviewed for this business on ****** and I thought it important the BBB was made aware as well. I have called AATC on many different occasions to come out for emergency kitchen faucet/ sink repair( water leaking into my cabinets and ruining them). The handle and insides on the toilet in our main bathroom broke and wouldnt flush. We couldnt get water to go down the second bathroom sink. And finally our entire AC unit stopped blowing cold air in August. IN AUGUST! I find their prices reasonable for the service they provide. The staff from the phone calls to the technicians have been nothing but professional and experienced. I wouldnt think to call any other company for my air conditioning and plumbing needs.

Thank you for the kind review and we are here if you need us.

Sold us a lemon RHEEM and did a poor job with installation. We have had this air conditioner quit on us 5 times in 4 years. It is only 5 years old. Repairs were expensive. Staff did not seem to value us as the repeat customers we were.

I am sorry this is happening to you. But our records indicate we have not been to the property in almost two years. The only repair we have is a motor replacement in 2021 and the two serice calls after that were clogged drain lines. Which is a very common occurance and is no fault of the ac.

My husband and I have used Air Around the clock for 13 years. Weve purchased two systems from them and have always had a maintenance contract with Air Around the Clock. The compressor on our two year old system just failed. However, the factory warranty covered it. But Air Around the Clock just charged us $1,495.00 for the labor to install the new air compressor. The two men were only here for 90 minutes. Thats almost $1,000. 00 an hour for labor! This is absolutely disgusting.

Unfortunately the cost of the repair is not just the technicians time at your home. The manufacture only covers the compressor. There are also, freon, dryers, acid away, travel time to pick up your new compressor and return the old one, and an exchange fee that is charged to return the part to the manufacture. We advised you the day before of the cost and lowered the price $150.00 yesterday.

Extremely incompetent. Asked to speak to the owner and the receptionist said "he does not answer calls". Gave them my credit card for payment and they missed a number. One receptionist does not speak to another receptionist to verify information.

We do apologize for having the wrong credit card number. We have looked into the matter so it does not happen again.

We do apologize for having the wrong credit card number. We have looked into the matter so it does not happen again.