Complaints

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  they are holding my husbands money hostage. I have POA for him and tried to get a new debit card mailed and they refused. They have talked to him on the phone but still won't do it.

  Customer response

  04/01/2024

  Power of attorney attached.

  Business response

  04/03/2024

  To Whom It May Concern:
  
  This response to the complaint #******** delivered to the Better Business Bureau Serving Northeast Florida and the Southeast Atlantic by the above referenced client and confirms that we are in receipt of the request and is in the process of contacting our client for a resolution to the complaint.
  

  Please contact us at ************ should you have any questions or comments.

  Customer response

  04/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: They have just passed  on the complaint not resolved it.

  Regards,

  ***** *****

  Business response

  04/09/2024

  We have provided written resolution to the client.

  Capital City Bank considers this matter closed and final.

  Customer response

  04/15/2024

  I received a letter from Capital City Bank.  They stated they did not have a recording of the conversation so basically he called me a liar.  Then the letter stated what we talked about on the phone call with there representative they didn't have a recording of.  They closed the account and did not notify us although the account did not have a negative balance.  This caused numerous automatic payments to be returned and caused major issues and expenses for us.  I have filed a complaint with the banking commission.  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We purchased a vehicle and loan through ccbg. In June of this year I became late with a payment. I use the website to make payments and never new that I was behind due to site not providing info on what was due (I always paid more due to not knowing the exact payment amt) The ending of July became ill with COVID and missed a payment in Aug. Shortly after the hurricane they came and got the truck. I have deligently attempted to explain and refinance since they took the vehicle. They refuse to let me pay past payments , bank draft each month and expenses that may have occured. They are going to ruin our credit without hesitation. I have tried to contact loan officer and they will not give out info. They are taking my vehicle to auction and at close to retirement we are doomed with a reposesion on our credit. Please help

  Business response

  11/09/2023

  RE: Consumer Complaint BBB Case #********
  
  To Whom It May Concern:
  
  This is in response to the complaint delivered to the BBB of Northeast Florida & Southeast Atlantic by the above referenced client on November 8, 2023 and confirms that we are in receipt of the request and have contacted our client for resolution of their complaint.

  Customer response

  11/18/2023

  They have not replied or spoke with us about resolving the issue. They refuse to contact us and allow us to pay for back payments and any further charges. Can they refuse us the chance to pay the behind payments and charges for the vehicle instead of ruining our credit with a repo? I just want to pay and save our credit. 

  Customer response

  11/18/2023

  They have not replied or spoke with us about resolving the issue. They refuse to contact us and allow us to pay for back payments and any further charges. Can they refuse us the chance to pay the behind payments and charges for the vehicle instead of ruining our credit with a repo? I just want to pay and save our credit. 

  Customer response

  11/18/2023

  Good afternoon. This matter has not been resolved. No one has contacted either of us to resolve the issue of back payments on the vehicle. We would like to pay the back payments, and any charges occurred there of, and they are not communicating with us on this matter. Instead, they are going to auction the vehicle, and ruin our credit with a repo. We just want to pay for the vehicle And save our credit. Thank you. 

  Customer response

  11/18/2023

  Good afternoon. This matter has not been resolved. No one has contacted either of us to resolve the issue of back payments on the vehicle. We would like to pay the back payments, and any charges occurred there of, and they are not communicating with us on this matter. Instead, they are going to auction the vehicle, and ruin our credit with a repo. We just want to pay for the vehicle And save our credit. Thank you. 

  Customer response

  11/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:Good afternoon. This matter has not been resolved. No one has contacted either of us to resolve the issue of back payments on the vehicle. We would like to pay the back payments, and any charges occurred there of, and they are not communicating with us on this matter. Instead, they are going to auction the vehicle, and ruin our credit with a repo. We just want to pay for the vehicle And save our credit. Thank you. 

  Regards,

  ***** ******

  Business response

  12/06/2023

  To whom it may concern: a client response letter was mailed to the client on November 27th, 2023 and the bank has deemed this matter closed. 

   

  Sincerely, 

  Capital City Bank 

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested my bank account closed in January 2021 via phone, I haven't received contact from capital city Bank regarding my account since January 2021. I shredded my card after closing the bank account with a 0 balance and there's no activity of the account since. I recently went to open a savings account at another bank citizens trust bank that I have been banking with a year and a $50 owed balance for capital city Bank came up preventing me from opening the new secondary account. This capital city Bank $50 balance wasn't present until 3 months ago as I've opend 3 accounts with other banks since capital city Bank and my background checks with financial institutions were done each time without any debt coming up. It's strange a $50 bill for a year closed bank account now only coming up the last 3 months. I'd like the charge removed.

  Business response

  06/14/2022

  To Whom It May Concern:
  
  This letter is in response to the complaint delivered to the Better Business Bureau of Northeast Florida & Southeast Atlantic by the above referenced client and confirms that we are in receipt of the request and have attempted to contact our client for resolution of her complaint.
  
  Please contact me at ************ should you have any questions or comments.

  Your banker,

  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩