Reviews

******* provided professional and knowledgeable service during his visit. He was kind and courteous. Provided us with a full explanation of the need to exchange our Split-Level unit due to deteriation and damage to the compressor. ******* was to review the history of air filter purchases of main unit to obtain the proper replacement air filters.

Thank you, Gerald, for your kind words and for taking the time to share your positive experience with Integrity Home Solutions. We're glad Bradley was able to effectively address your issue and that he took the time to explain the situation to you. We strive to provide excellent service to all of our customers. 

I paid thousands of dollars for them to install new ac unit. For 3 months I had no heat and they had techs coming out numerous times to see what the problem was. Three months later it finally was fixed. When I would call many times I was told they had no record of a tech giving anyone any information. I'm still waiting on air filters I was promised 3 months ago.

Cherri, thank you for your feedback. We would like the opportunity to address your concerns. Our customer experience specialist will be reaching out to you.

I discontinued using this company more than two years ago. They have now charged my credit card two years in a row for maintenance contract that I do not want. I disputed the most recent charge but the previous one slipped past me. I am trying to get the charges credited, $438.00 two times. I stopped doing business because they tried to not live up to terms of maintenance agreement to provide UV light bulbs and claimed my UV light systems were broken. It took 6+ months of following up on replacement bulbs to finally receive them then I was told the UV fixtures were broken, which I disputed. A second company that actually has some "integrity" came to service my A/C units and found the switch on the fixtures had just been turned off.

Thank you for your feedback. We looked into this, and we contacted you to resolve this matter. 

*****, the technician was polite and did a wonderful job. He explained things to me to get my understanding of what the problem was.

Thank you, Donna, for your kind words and for taking the time to share your positive experience with Integrity Home Solutions. We're glad Steve was able to effectively address your issue and that he took the time to explain the situation to you. We strive to provide excellent service to all of our customers. 

As a Electrician, ***** knows his job well and performs in the same manner, whenever in the future I need a Electrician, I will ask for *****

Thank you, Lonnie, for your kind words about Shawn!  We're so glad to hear that he is such a knowledgeable and professional electrician. We always strive to provide our customers with the best possible service, and we're grateful to have employees like Shawn who help us achieve that goal.

I've been a customer for several years since they took over for Bay Area Heating and Cooling. With Bay, I knew my repair people and they knew my system. Integrity is just business. After ******, my a/c was blown slightly off its pedestal. They quoted me $2800 for a "system restoration". As with other repairs, you have to sign and pay in advance and they watch over you until you do while telling you how urgent the repair is (pressure tactic). When the repair was done, it took a total of 10 minutes or $280 a minute!!!! I asked them for photos of the a/c off its pedestal for insurance and they couldn't be bothered (perhaps it didn't move at all and they count on people not checking up on them). When I spoked to other people in my condo about similar repairs to the a/c having moved, they were charged around $300 from other vendors. I immediately contacted "Integrity" (in quotes because they have none), and they did a price reduction to $1400 which was still 300% higher than others here. After posting the above review on another site, the next day the company responded that I was working with customer **********************. It has in fact been weeks since they have returned my emails. They made a low-ball offer to appease me ($1100 for 10 minutes of work that other people paid $300 for) instead of $1400. I asked them to reconsider and they haven't responded. If you read other reviews about them, they always respond similarly, but people don't take the time to follow up to point out that their responses aren't always accurate. Still waiting. Along with the low-ball offer which I asked them to reconsider, they wanted me to sign a statement that I would remove my reviews and be a satisfied customer. Not for $300 I won't. This is ridiculous. That means that any positive reviews are suspect since they're paying people to remove their negative reviews.

We appreciate your feedback. As you have been in contact with our Customer Experience team regarding your concerns, we encourage you to reach out to them again should you have any further questions or require additional assistance.

no response from Customer Experience team in weeks.

***** did a good job. He explained to me whats going on and was able to diagnose the issue. He was very professional giving me notice before arriving.

Max - thank you so much for your feedback. We are pleased to hear about your 5-star experience with Keith!

My A/C tech was awesome.. very thorough.. checked and triple checked system and was solo so took him a good 5hrs…… took frozen coil out by himself… amazing… you can see he takes pride in his job and loves what he does.. very polite also.. best yet from Integrity by far for A/C….his name is Ladarius Noble.. request him or hope you get him… i have never been more pleased with service..great way to end the year…Thank Mr. Noble

****** - thank you so much for your feedback! We are pleased to hear about your experience with our technician!

Hunter was amazing. We had our 6 month maintenance service and he was prompt and incredibly professional.

Racheal - thank you so much for your 5-star review! We are thrilled to hear about your experience with Hunter.

Had a wonderful experience with your salesman. He was extremely knowledgeable and helped me to understand everything. Thanks for employing such fine people. Thanks

Fred - thank you so much for sharing your 5-star experience with the technician! We are thrilled to hear about it!