Complaints

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  We married on March 23, 2024, using Embellished *********************************************** company. When I signed the contract, it included the wedding officiant service for $500.00. I notified Mrs. ******** an employee of this company, twice that we would be using our wedding officiant. On March 18, 2024, Mr. ************************* said that our late changes would cost us $187.00; I told him there was no problem and that he should deduct it from the $500.00 they owed us. He sent me an e-mail stating that they would send us the check. As of today, I have not received anything yet. Below are our conversations through the e-mails that we had. Hi ********************************* This message is to inform you that I've made updates to ************************************ Project.The budget for your chairs, linens, plates, napkins, and flatware will not cover the rentals. We needed to update your proposal an additional $187.00 to cover this expense. This is the last change in your proposal.Please take a moment to review and pay. (******)Hello ******. I told ******* a few weeks ago that we are going to provide the wedding officiant. I just noticed today that you are charging for that service. *************************** ************Hello ************ you for letting me know. I have removed it from your budget. If nothing changes it will leave you with a $187.50 overage. You can request a refund or have it applied to your gratuity. Let me know your thoughts.(******)******, I think, I'm not sure, the overage is $313(500-187) and yes, I would like to have a refund.(ANGEL)I will have them set it up. They will send you a check. Please provide the address you would like it mailed to.(******)Hello ******. As you mentioned in the email from 3/18/2024 that Embellished will send me a check for $313.00 by mail. As today, I had not receive nothing yet. I wonder how long more could take to receive the check. Thanks, ***************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The chef showed up at the venue 15 minutes into cocktail hour. The charcuterie board was empty within 15 minutes. The appetizers were sparingly passed around and not even room temperature. No toothpicks for the Swedish meatballs so guests had to pick them up with their fingers. When I asked the chef for more appetizers to be passed and to replenish the charcuterie board he told me that he was busy getting salads ready. I specifically discussed the amount of food and how I wanted to be sure there would be enough for the guests and both ***** and ******* assured me there would be. I would have been happy to pay more if needed. There were not enough rolls on the tables and it took over an hour for all guests to be served as 2 servers could only carry a maximum of 4 plates each. The Tuscan chicken did not have the same sauce as what was presented at the tasting and the filet did not have any sliced mushroom. Meals were room temperature and not even warm as food was left in tins on the counter and not in warmers. Mashed potatoes had hard chucks of potatoes in them and vegetables were sparse and hard. The chicken and beef on the late night taco bar was ice cold. The cake cutting service was not provided and guests had to cut their own cake. The venue is asking for a $250 cleaning and wood replacement fee because their prep area was left filthy and new wood was damaged by your staff while trying to get the truck unstuck. The venue said they would never allow Embellished Catering on their facility again. There was never an outside tent set up for a prep area which I was told their would be. During speeches, your staff was cursing in the prep room and my guests could hear them.The catering experience provided on Saturday did not even vaguely represent what I was promised during my discussions prior to the wedding and at the tasting. I even told ******* that after the tasting experience my mind was totally at ease and I was so relieved. I think that if you are over booked or for whatever reason could not handle a 90 person wedding, I should have been made aware of that upon booking so that I could find an alternative. There needed to be a coordinator at my sons wedding.The catering experience provided on Saturday did not even vaguely represent what I was promised during my discussions prior. I was issued a refund check for $1000 which has bounced. Now I've had to pay bank fees. In addition, I was charged an additional $745.79 on February 20th without my knowledge or approval. The only change to the original contract was for 11 additional guests which was paid on February 14, 2024. I asked the owner, ***** to look into why I was charged the $745.79 and he said that he has no idea why because he can't look back at the invoices. I am requesting that the $745.79 be refunded to me.It is unprofessional to run a business and charge a client without their knowledge or approval and not be able to provide an explanation. The invoicing system should be able to track and provide details of charges.

  Business response

  05/30/2024

  Good morning,

  We are so sorry for the delay in responding. This account has been resolved and refunded per the clients request. Thank you for bringing it to our attention and allowing us to resolve it.

  Thank you

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩