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          Business Profile

          Golf Equipment

          Golf Locker

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Golf Equipment.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/08/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Product never received. Spoke to customer service. They indicated a credit would be issued. No credit issued. No response back from numerous calls to customer service.

            Business response

            06/27/2022

            Business Response /* (1000, 5, 2022/06/10) */ ******, we're sorry you feel this happened this way, but your claims are incorrect. Customer service is paramount to us, and we keep records of all emails and phone calls that we receive and our replies. Here are the actual facts concerning your ecommerce order with us. 4/27 - You placed your order. 5/01 - UPS tracking shows your order was delivered. 5/19 - You disputed the transaction with PayPal. 5/19 - We sent relevant information to PayPal about your order, as we are required to do, to which you never responded. 5/27 - PayPal denied your claim. 5/31 - You called and left a voicemail for us to call you about your order. 5/31 - We returned your phone call and left you a voicemail to give us a call back. You did not. 6/8 - You emailed us for the first time asking about your order. 6/8 - We replied to your email letting you know that we would start a claim with UPS. At no point did anyone at Golf Locker tell you that we would issue you a credit, as we never spoke to you on the phone, since you never returned our reply phone call. At no point did you tell us that you didn't receive your item until after you disputed the transaction with PayPal. In the future, if you have issues with an order, we would appreciate it if you would give us the opportunity to correct the situation before attempting to dispute the transaction with PayPal. You lost the dispute with PayPal, which to us means you didn't have a valid reason to dispute the transaction, as you never interacted with us beforehand. Again, customer service is paramount to us, but we can't help you if you don't communicate any detailed issue to us. We have started a claim with UPS, and we will email you the results and refund you accordingly if warranted. Thank you for shopping with us. Have a great season. UPDATE We have heard back from UPS, and they have approved our claim, even though the USPS still says they delivered your package. Therefore, we will refund you today for your order. Again, if you would have notified us of the situation before starting a dispute with PayPal, we would have handled this for you promptly. Thanks again for shopping with us. We hope to serve you in the future.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          6200 N Dale Mabry Hwy

          Tampa, FL 33614-3960

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          (813) 265-8999

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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