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Complaint Details
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Initial Complaint
01/22/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Unprofessional - No response from company I placed an order #**** on 11/26/2024. It has been 57 days. I have been trying to call the company and have reached out via email for several days and no answer/response. The caller actually disconnects. This is very unprofessional. I feel like I have been scammed out of $1200.
Business response
01/22/2025
Hi,
sorry for the delayed response.
your rug is ready and will be shipped out this week.
thank you
Initial Complaint
11/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My wife placed an order (6559) with this store on 10/14/2024. We received the order and found the rug to be of inferior quality. We want to return the rug for a refund. I attempted to do this several times, but ******* said the phone number on the web site does not work. I sent an email on 10/21/2024 and did get a response from a ****** ******. He said we could share the return label. That was the last response. I can't get through now, no phone number and no response on emails. Need advice on what to do next.Customer response
12/04/2024
Better Business Bureau:
I received an email from The Rug Decor and I was instructed to keep the rug ($200) and I did receive a full credit. You may close this complaint.
Sincerely,
********* ******Initial Complaint
01/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 11/24/23, I purchased the Antique **** Green and Ivory Multi Size Wool Hand Knotted Traditional Vintage Area Rug (7x8), order #****, from The Rug Decor, and received a confirmation that is was being readied for shipping. I reached out to the compay in December, and they said it was not ready and would take 30 days. Since then, they have not replied to my recent request for update, and I cannot get their numbers or online chat service to work. I am afraid I am not receiving the product, for which I paid $739.Business response
01/24/2024
Hi *********,
Sorry for the inconvenience.
We replied to your message yesterday itself, you might have missed it.
The rug is under finishing process and it will be shipped out next week
Rest assured we are working on your order.
I have attached screenshot of our conversation,
Once shipped next week, i will share the tracking details
Thank you for your patience!
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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