Complaints

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ************************************ law Group; represent Rizetta; which is the management company for long lake ranch.There is rampant black mold in common areas within my town home. From exterior leaks from rainwater.****** has authorized inadequate repairs that have allowed black mold to stay in my home with a 18 month year old who is still developing her immune system. The law group has refused recommended testing from their mold hygienist they hired to check repairs; I feel like to cover up the situation and delay repairs; and not get testing done; that would prove the very toxic conditions that are existing within my home. Reported Issues to HOA in September 2022.In January 2023 the lawyers authorized "gel" to put put in exterior holes; to finally stop the leak.There has been no permanent fix. The lawyer group is claiming it is a builder issue (I called the builder; Beazer; they have not heard form my HOA or their lawyers)In January 2023 ****** and the lawyers also finally attempted to "clean" mold in a very limited area; (after no "permanent" fix for the "source") the repairs are not adequate; and were inspected; and multiple failures are present. They lawyers refuse to release any documentation that their contractors provided to me.

  

  Business response

  01/23/2023

  January 23, 2023
  

  Sent Via Better Business Bureau Portal:
  Better Business Bureau of West *******, Inc.
  Attn: *********************
  
              Re: Long Lake Ranch Master Assocation,Inc. / *********************** Complaint ID ********
  
  Dear **************:
  
              This firm is in receipt of the above referenced complaint.  This firm represents Long Lake ****************************** ************* as general counsel.  *************************** is an owner in this community and resides at ************************************************************ 33558.  Contrary to the complaint, this firm does not represent Rizzetta, the management company, in any capacity.  ********************** is a vendor hired by the Association just as this firm is. This firm serves the Association by advising it on matters of homeowner association governance, deed restriction enforcement, risk management and other compliance issues.  This firm does not direct any vendors, management, or other employees in the community.  This firm does not remediate mold, repair buildings, or inspect buildings.  This firm has no privity of contract with the complainant.  
  
              The law firm of Burg ******* was retained by the Association to pursue potential construction defect claims against the developers of the Association.  This firm will assist **** ******* as co-counsel in an advisory role.  It is my understanding that the Association and **** ******* are working with contractors to address ******************** claims. This firm does not direct any of the inspections or work being done at ******************** property.  *************** is in the process of initiating the 558 notice process with the developers.  *************** is in charge of the common areas in this Association and can only bring those types of claims against the developers.  ****************** may have certain remedies for damages to his areas of responsibility against the developers.  This firm has promptly reviewed all 29 emails it has received from ****************** in the past few weeks and advised the client how to proceed on all 29 emails.  Either this firm, management, the Board or **** ******* have responded to all the Owners emails.  It is my understanding that the Association and its agents are working diligently to mitigate immediately all health, safety, and welfare issues.  Other construction defect issues cannot be permanently addressed until the adverse party gets to inspect same.  This firm will continue to provide the Association with prompt advice in this matter. Let me know if you have any other questions.
  
  Very truly yours,
  STOCKHAM LAW GROUP, P.A.
  
  ************************, III
  *******************************************************

  Customer response

  01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩