Complaints

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Worst buying experience from a dealership I've ever experienced. I paid for the motorcycle in full on Monday Oct. 9th 2023 via my credit union. I said I would be driving 15 hours to pick up the motorcycle and to please have it ready on the morning of Saturday Oct. 14th. Not only was the motorcycle not ready, they took it back to the service department and replaced limited edition parts with standard model parts without asking if that's what I wanted done. I got on the road several hour later than expected.My credit union gave the normal ********************************************************************************** December I finally called the ** DMV to find out what the registration status was because the dealership was non communicative about the status. The ** DMV informed me they had rejected the title/registration paperwork because there was no, or insufficient payment included.When I finally got a hold of the dealership they informed me their title department works through a 3rd party. The dealership stated they approved payment for the correct amount required by the ** DMV to the 3rd party but I have not had an update since Jan. 6th from the dealership.My credit union gave me a 60 day extension to get the vehicle titled with them as the lien holder. That 120 days has expired and now my loan is listed as unsecured and my interest rate increased almost 300%. I want Next Ride to finish the registration of this vehicle and to reimburse me for the increased payment due souly to their inability to register the vehicle in a timely manner. This has also effected my lend-ability with my credit union and I have been unable to refinance one of my other vehicles with my credit union because of this fiasco.

  Business response

  02/09/2024

  We are understanding of **************' frustration, and apologize for our part that has led to his negative experience here. This is not the kind of feedback or opinion of our business that we would like to have from anyone. We did have some difficulty with the processes of the ************** tag office, as far as communication and length of time for some paperwork to be sent back to us for correction, but it was certainly our job to ensure that our customer was satisfied with our efforts and his vehicle was registered in a reasonable amount of time, which did not happen. As of today (2/9/2024) we have all of the corrected documentation together and we are sending overnight, via **** all of the documents required to complete the registration to the customer at his home address, so he can take it to the tag office and complete the registration of his new bike immediately. I have been in communication with ************** today, and I will follow up next week once he has received the paperwork, to ensure there is nothing more required from us to complete his registration.

  Thank you,

  *********************

  Ducati Tampa Bay

  ************

  Customer response

  02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase of a 2023 Ducati Panigale V2 White motorcycle on Thursday, November 3rd 2022. I gave down payment of $2,000, and financed $19,574.70. I received the motorcycle on Saturday, November 5th 2022. I was very happy with my purchase since it was a dream for me to have a motorcycle from one of the most prestigious brands in the world, such as Ducati. After leaving Ducati Tampa Bay (Next Ride) dealership I headed towards home. On my way the sun had already gone down and it was beginning to get dark. I noticed that all the motorcycle lights began to turn on and off on their own, which seemed a bit strange and worrying. I took the motorcycle back to Ducati on Tuesday, November 8th 2022 so they could check it and tell me what was happening. They replied that it was most likely a sensor on the screen that controls the electrical system. I left the motorcycle at the dealer that day to be repaired. I returned on Saturday, November 12th 2022 to pick-up the motorcycle since they called me and told me they needed to order the part that was malfunctioning and it would take up to two weeks to arrive. They insisted I took the bike home and wait for their call on the part. The part arrived on Saturday, November 26th 2022 and I returned to dealer to have it repaired that same day. I left with the motorcycle thinking all the issues had been resolved. While driving on one of the most dangerous routes in Tampa, route 75, I pressed down on the clutch to switch gears and the motorcycle completely shut down leaving me in the middle of the route and with cars driving at more than 55 MPH. I feared for my life, I tried to safely drive onto curb to avoid getting hit by a vehicle or truck. Full of fear and concern, I someone who works at Ducati to see if they could do something for me, to which he told me that they were already closing and that I could bring the motorcycle back to the dealership the following Tuesday. I called a friend to pick me up and take the motorcycle to my house, because at this point the motorcycle would no longer start. I took the motorcycle again on Tuesday, November 29th 2022. The motorcycle started without a problem, but the lights kept on turning on and off on their own. I spoke with the manager, *****, and mechanics of the dealership and they told me that these things are common and tend to happen. To which I told them that it was not possible that my life was in danger due to an electrical problem on the motorcycle, and this would be acceptable. As of November 29th 2022, the motorcycle has been at the dealer awaiting parts for a repair due to an electrical problem, and I have not received a call to follow up on the motorcycle as of today. Given that I purchased this as a new motorcycle, I no longer feel safe to drive or keep a malfunctioning motorcycle.

  Business response

  12/21/2022

  Ducati Tampa Bay did receive the motorcycle on Tuesday 11/29, to diagnose a running issue under the factory warranty. Our technicians diagnosed a faulty instrument cluster. We subsequently filed the warranty claim with the manufacturer on behalf of the customer. The claim was approved, and the replacement part was ordered. As of today, 12/21, the part has arrived, and the motorcycle is scheduled to have repairs completed this week. Once the new part has been installed and tested, we will confirm with the customer that the bike can be released. We have made the repair a priority for the service department, and have done our best to complete the diagnosis, warranty claim, and repair within a timely manor, given the constraints of the manufacturer's requirements and process, and personnel availability, given the holiday season.

  Customer response

  12/22/2022

   
  Complaint: 18609249
  
  I am rejecting this response because the motorcycle was purchased new and began to show electrical issues by the 3rd day. On the first attempt to fix the issue, the motorcycle was presenting an even worse issue, putting my life at risk. At this point repairing it would not be the solution, I can longer trust to drive this motorcycle and my luck may not be the same the next time around. I am requesting a full refund for this purchase.  
  
  Sincerely,
  
  *************************

  Business response

  12/27/2022

  Repairs were completed and customer took delivery of the ********************** on Friday 12/23. We believe customer is satisfied with the repair and service. There is nothing to resolve at this time.

  Customer response

  12/28/2022

   
  Complaint: 18609249
  
  I am rejecting this response because I did pick up the motorcycle on 12/23, but upon arriving home the motorcycle began to have the same issues, the lights go on and off and when lowering gears, the motorcycle will shut down. I am unsatisfied and unpleased with the motorcycle. I return with the motorcycle to the dealer Tuesday, December 27th, once again. I am again requesting a refund for this motorcycle, as we can see this motorcycle cannot be repaired showing no solution to the electrical problem with this motorcycle. 
  
  Sincerely,
  
  *************************

  Customer response

  01/11/2023

   
  Complaint: 18609249
  
  I am rejecting this response because:

  Complaint: 18609249
  
  I am rejecting this response because I did pick up the motorcycle on 12/23, but upon arriving home the motorcycle began to have the same issues, the lights go on and off and when lowering gears, the motorcycle will shut down. I am unsatisfied and unpleased with the motorcycle. I return with the motorcycle to the dealer Tuesday, December 27th, once again. I am again requesting a refund for this motorcycle, as we can see this motorcycle cannot be repaired showing no solution to the electrical problem with this motorcycle. 
  
  
  Sincerely,
  
  *************************

  Business response

  01/13/2023

  Customer is working with the manufacturer, ********************, to pursue ************** would be up to Ducati to purchase the motorcycle back from the customer. We do hope they are able to fix the situation to the satisfaction of ***************. As the dealer, we have completed the repairs and service as directed by the manufacturer, with their step by step guidance, to the best of our abilities.
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my Ducati Panigale **** for recall work on 10/21/2022. At the drop off, I asked Service person to to troubleshoot errors displayed on instrument cluster, which at that time were: ABS, Unknown Devise, Gear Position Sensor, no Speed readout. ********* suggested immediate battery replacement as this seems to be the most common cause for modules to fail feedback to instrument cluster. I authored battery replacement and requested to be notified of outcome or any additional needs.Due to no status update or any calls from ******************* I called and request update status on 10/27/22. Service manager stated that they had to order Gear Position sensor, which I have not authorized. I asked if the batter was changed and the response was that nothing was stated in paperwork about the battery. I asked for Technician to check the battery first as that was highly recommended by their staff. Following day I was told that the battery within specs and that the sensor was needed. Since all other fault codes were independent from this issue, I asked what the trouble shooting results were on the rest, however, never got an answer on that. Long story short, I opted out of any repairs and requested for recall only to be performed. I picked up my Ducati on 10/29/22 and was charged diagnostic fee of $155.88. I came home and looked at the estimate report with expectations of having all the details necessary. Unfortunately only one error code (which by the way is clearly indicated on the instrument cluster). No other explanations on the rest of the five error codes. I called the same day and left a voicemail. We called several days later and no response.Bottom line, I have no problem paying for work done, however, I have a big problem with people scamming me out for $$$ for work they have not performed or completed. This was %80 incomplete estimate. I gave them a chance to reach back to me. Hopefully we will get some attention this way,*********

  Customer response

  01/26/2023

  The General Manager has addressed the issue. In details, he retrieved the motorcycle from me at the time I informed you guys that he was involved, and I received the motorcycle back repaired with all concerns addressed, properly this time. I am pleased with the outcome and request that you guys close this complaint with positive outcome.

   

  Best Regards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩