Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I contacted this company and was provided a quote for less than $700. I paid a deposit and was pending to pay the remaining balance. I am aware there could be additional costs for excess time. The day of the move, after getting to the destination property, I was quoted over $1800 which of course I had to pay because they had all my stuff in the truck. I need explanation on why my quote tripled from the original quoted price and why was I NEVER advised of this predatory practice by any of the multiple people that called me to engage and confirm this service

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a quote from this company for $315. When I decided to go with them ******* had me on the phone walking me through docusign. I clicked and initialed and signed the contract on my phone with him on the other line. I paid a $52 deposit. Not once did he tell me the price could be higher. If he did I would have asked how much higher. I trusted him. The move was supposed to be at noon and they called the night before and asked if they can come at 8am. Which was an inconvenience for me. They loaded the truck and met me at the new home. This was a one bedroom, sofa and love seat. With boxes. The movers told me their boss will call for payment. He called and told me that the balanced owed was $851. What??? I was in shock and hysterical. It was a bait and switch. I pleaded with him on the phone. He told me if i didnt pay they would have to call the police on me. I told him they never said it would be higher. While the movers were next door at my neighbors garage sale. He told me i should have read the contract. This is poor business communication. Theyre not trustworthy. $500 more for what. I want a refund. This has caused me stress and financial heart ache.

  Business response

  01/13/2025

  We have conducted a thorough review related to your move and would like to address some inconsistencies that need clarification.
  Firstly, we do not use DocuSign. Instead, we utilize a specialized software with a client portal for those who are unable to sign in person. This system records the exact time and date when the document is signed and accepted by the client. As such, we can confirm the precise date and time of your signatures.
  Secondly, as stated in our contract, if there are significant details that were not disclosed during the initial call, and additional work is required on the moving day, it is expected that the extra time spent will be compensated, as we are an hourly-based service. Your original move was quoted for 3 hours and 30 minutes, but we needed 5 hours and 45 minutes to complete the entire process.
  We take great care to be specific, transparent, and clear with all of our clients to ensure proper communication. Additionally, we provide written documentation to prevent any confusion.
  After reviewing the details of your move, we can confirm that the billing aligns directly with what was agreed upon in our contract.
  Thank you for your understanding.

  
  Sincerely, **** M / Claim Department

  InstaMovers Florida

• Initial Complaint

  11/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 4th 2024, I hired this moving company. I spoke to ******* on the phone who quoted me $540 for the total move. He texted me my quote to which he reiterated the total amount for my move and how materials were included in this amount. During the walk through to let them know what was going in their truck, their employees ******* and ****, took pictures of each room and items. I let them know I had plenty of moving materials, blankets, wrapping paper, tape, etc... He said he had to check with his boss because all they are in charge of is moving. They don't know how much they charge for anything and so on. His boss ****** calls me and informs me the materials are included and he'll have them use mine first, if they run out he'll use theirs. They didn't use any of my materials, only the green plastic wrap. The TVs were wrapped in cardboard boxes to which I said and my sister, please use the blankets first, ******* insisted this was better. Everything else had a brown tape around, no bubble wrap or blankets. Once we got to the new place while their driver was trying to park, he scratched a rental car I had which was parked on a parking spot. And the only reason he stopped was because I yelled out, you're scratching the car! Otherwise, he would have taken the entire back bumper. Since it was a scratch and a mistake, I decided I wasn't going to file a claim. After that, I just wanted them to unload and leave, I'd had enough. Their boss, ****** was on the phone at the time to tell me the new total, $1,200. I asked why so much since he quoted me something different. He stated the stairs, I said to him, you knew it was a townhouse, travel time etc...Their calls recorded and mine. He charged me for every material they used plus the TVs. Big tv broke on the right upper corner which caused a bigger crack across it. They are not taking responsibility for this, stating they didn't do it and they don't know if it was working. ******* came to the room, tv was on.

  Business response

  01/13/2025

  Dear ********* ******,
  
  We deeply regret that your experience did not meet your expectations. However, it is crucial to address several key inaccuracies in your claims.
  
  Our company operates under clear and detailed contracts provided to client's weeks before we perform our services. From the outset, we ensure that every customer understands the charges, terms, and conditions of our professional moving services. As you mentioned, we arrived at 6:50 am to meet your needs and worked non-stop for 8 hours and 15 minutes to complete your move. Expecting two professionals to work from 6 am to 3 pm, without a break or time to eat, and not pay $90 per hour is not only unreasonable but also a violation of basic labor rights. Under U.S. law, time and labor must be compensated fairly. Would you work under these conditions without pay?
  
  Regarding materials, when you hire a professional moving company, you are trusting our expertise, not instructing us on how to perform the job. Our team used all necessary materials to protect your belongings, including tape to secure boxes, which is a standard practice. Did you expect materials to be free? When you visit a restaurant, do you assume the food is free? Professional services and their required materials come with associated costs, which were transparently outlined to you weeks in advance as part of your agreement.
  
  As for your TV, it was delivered in perfect condition to your new home. Additionally, you did not allow our employees to disassemble or install it, which limited our ability to guarantee its condition during the move. Holding us responsible for something we were explicitly not permitted to handle is not only unfair but entirely inaccurate.
  
  You also mentioned the scratch on your rental car. From the beginning, we made it clear that we were willing to assist you in filing a police report to document the incident. However, you declined and insisted you did not want the police involved. Decisions like this reflect your handling of the situation and absolve us of any further responsibility.
  
  Before we unloaded your items, we explained the charges and the total cost of $1181 plus taxes. Taxes are not optional in any legitimate business transaction. When you purchase goods or services at any establishment, taxes are a mandatory part of the payment. Why should this situation be any different? If your original estimate was based on 4-5 hours of work but the move ultimately took over 8 hours(double), how could you not expect to pay for the additional labor and time?
  
  If you have further concerns to address, we encourage you to contact our customer service team directly. 
  
  We are proud to be recognized as one of the best moving companies in Florida and remain committed to providing high-quality services. If our professional services do not suit your expectations, we suggest considering alternatives like U-Haul, Penske, or Budget, where you can manage your move independently in the future.
  
  Sincerely,
  *** ******
  Complaints Department
  **********************************************************

  Customer response

  01/14/2025

   
  Complaint: 22607947
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I spoke to ******, he said the additional fees associated with the large items (mirrors) were due to them needing to be packed with special materials (he specifically said wrapped and placed inside a box), but when we arrived at the final destination I saw the mirrors were not handled in any special way, not even wrapped. I was also charged for a box that I never saw, nor did the team use a box for any of my items.

  Business response

  11/09/2024

  Hi,
  We take every customer comment with the utmost importance and respect. Therefore, we conducted an exhaustive internal review of your move, including a detailed examination of the security footage from our truck to verify the handling and care of your items. Our team ensured that your glass items were carefully packed and protected, and they were only unpacked at the delivery point. We also observed that the two movers assigned to your move worked diligently until 12 PM to complete the job without incurring any extra charges for overtime.
  We sincerely value all feedback as it helps us maintain our high standards. Our movers are consistently recognized for their dedication and professionalism, and we have full confidence in their capabilities. We are proud to uphold our commitment to quality service and sincerely regret not meeting your expectations on this occasion.
  Thank you again for choosing InstaMovers Florida. We remain committed to providing exceptional service and appreciate the opportunity to serve all our customers with the utmost care and respect. If you need further assistance, please do not hesitate to contact us.
  Claims Department, ****** **** *******************************

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/17/24 moving company was hired to move me 2 miles down the road was quoted 500 for the move and booked the hours they suggested disclosing I had a safe and 3 flights of stairs to the company then come moving day after they loaded my stuff they charged me ***** to unload it have been trying to get ahold of them me and my family have called them dozens of times and refused to even answer us or hang up on us we just want to know why it was so expensive they would not tell us

  Business response

  11/09/2024

  Hi,
  
  Thank you for bringing this to our attention. We have conducted a thorough investigation regarding your move and have come to the following resolution.
  
  We listened to the recordings from the day of your move and reviewed the cameras on the unit that assisted you. The services provided on the day of the move were communicated to you beforehand and authorized by you as the client. We also reviewed our call system and found no calls following your move.
  
  We find it very strange that you claim not to know why your move cost. Our records show that you opened the email with your invoice at 12:08 PM on August 18, 2024, and there was no issue with viewing the invoice. Additionally, your initial estimate was for 3.5 hours, but the move was completed in 5.5 hours due to the three flights of stairs at the destination where a 300-pound gun safe had to be carried up. This extra time was necessary to ensure the item was moved without damage.
  
  We hope this response provides better context for your move and what occurred during it. According to the information provided from your first call with us, we clearly explained how our services work, including the requirement to pay for any additional hours worked at the agreed hourly rate.
  
  Thank you for choosing InstaMovers Florida. We remain committed to providing exceptional service and appreciate the opportunity to address any concerns. If you need further assistance, please do not hesitate to contact us.
  
  Claims Department, ****** **** *******************************

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yesterday 10/08/2024 this company was hired by my mother to help move her house before the hurricane. The details were discussed and she was quoted 450$. Once the company was on scene, it was clear they were intentionally trying to waste time to get more money. We decided half way through, while still at the 4 hour ***** with not enough done, we would stop their services and finish the move ourselves. The quote was 90$ an hour, we should have only been at 390$ and then they had to drive 26 minutes up the road, and unload the truck. Reasonable another hour or two, which they milked for another 4. When speaking to the owner, and voicing complaints, the owner agreed to honor the original 450$ quote, whithin 10 minutes he then charged our card for 1,200$ after just verbally agreeing to charge for 450$ and cited him being able to do that, as "we signed a contract." The owner fraudulently agreed to one price, and then charged for 3x that price, with only half of the job completed by his workers.

  Business response

  11/09/2024

  Hi,
  
  Thank you for allowing us to clarify and provide the correct context for your recent move. The move was initially estimated for 5 hours, starting at 11:40 AM and finishing at 7 PM (7.5 hours in total)
  
  We believe the name of your mother is ******** Childress, as you share a similar last name. According to our records, you have never been a client of our company, and we have no match for your name in our system. After listening to and analyzing our calls, we see that we called to inform about a live edge wooden table that required special preparation for transport, to which your mother agreed. We always notify the client beforehand, allowing them the option to decline the service if they believe the item is not important and does not need professional preparation.
  
  As professionals with over 35 years in the industry, we always offer FREE preparation alternatives and other PROFESSIONAL PREMIUM options. The client is free to choose the option that best fits their budget, and we adjust to the client's needs accordingly. We never deliberately waste time to inflate a bill, and we take such accusations very seriously. Our team members have a tight schedule, with more than 4 moves assigned per truck per day. Wasting time is not an option for us, as we have a busy agenda to follow daily.
  
  If the move cannot be completed in the estimated time due to factors beyond the company's control, we inform the client and ask if they want us to stop with what we have loaded so far or if they wish us to continue working. We never use the client's time for our benefit, and we always ask if the client can pay for the additional time. 
  
  We hope this message provides a clear understanding of the events and maintains a narrative based on honesty and transparency between both parties.
  
  Thank you for choosing InstaMovers Florida. We remain committed to providing exceptional service and appreciate the opportunity to address any concerns. If you need further assistance, please do not hesitate to contact us.

  Claims Department,
  *********************
  *******************************************************

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Billed 12 hrs 45 minutes, should be 9 hrs 45 minutes. Movers arrived at 12:19pm with 2 men, 1 began working on the engine of the truck and had his brother bring him lunch. At 1pm one of the movers began moving boxes we had put outside, while the driver continued working on the truck. Since it had started raining, I helped the mover move items to the truck. Driver was in truck organizing items while sole mover moved items out of the house. It took from 1pm to 7:54 pm for truck to be loaded. At our location, myself, my wife, and a friend unloaded the truck from 9:45 pm-10:35pm.There were two storage shelves that I instructed the mover to not disassemble because it is moveable by two people, and he took an hour to disassemble them. I am not sure yet if we have all the pieces for the shelving to be reassembled - total of shelves was $548 plus tax. He also disassembled our recliner chair unnecessarily, and I can not find the hardware to reassemble it. Cost of chair was $352.02 from ******. The estimate provided says items will not be disassembled without approval.Additionally, driver threw trash from his lunch, and cigarette butts on the ground which my wife had to pick up. When I discussed this with the driver, he stated they were from his brother who had hung out while delivering the food. The brother had no reason to be on the property. The driver also urinated outside at the side of the house, when we gladly would have let them use the restroom. A police incident has been documented since there were neighborhood children outside.The booking representative, ******, did not include the $200 truck fee in the estimate provided. He was very rude and unprofessional, and when I spoke with him about the additional charges, he said he was going to charge an extra 30 minutes for wasting his time. When I told him about the driver urinating outside he shrugged it off. He then blocked my number, so I could not call him to discuss over charges.

  Business response

  11/09/2024

  Hi,
  
  Thank you for bringing these incidents to our attention. We will conduct a thorough review of what happened during your move, and we will also meet with the team members involved to discuss the events and ensure such incidents do not occur in the future. We reiterate our sincerest apologies for this incident, and we assure you that we are committed to preventing it from happening again. Rest assured, we will review the truck's camera footage to verify the events of that day and to ensure they do not reoccur.
  
  Lastly, we have reviewed our call system and can confirm that your number has not been blocked. However, we noticed that your move finished at 1 AM. If you made calls between 8 PM and 1 AM, it is understandable that you did not receive a response during those hours as our general customer service offices are open from 8 AM to 5 PM, Monday to Friday. The dispatch team is only responsible for ensuring the truck arrives safely for the unloading process.
  
  Again, we apologize for the inconvenience caused by our team members in your home. We remain committed to providing exceptional service and addressing your concerns with the utmost seriousness.
  
  Thank you for choosing InstaMovers Florida. If you need further assistance, please do not hesitate to contact us.
  
  Best regards, ****** **** Claims Department *******************************

  Customer response

  11/17/2024

   
  Complaint: 22379745
  
  I am rejecting this response because:

  This photo shows the time stamp of the movers completed job at 10:35pm after my wife, my self and a friend had to unload the truck ourselves into the home due to the hired movers not doing there job. I have phone records with time stamps showing the calls made back and fourth with insta movers and then my number having been blocked. They tried to take advantage us right after a hurricane. A truly shameful act, I will be reporting this with our evidence to the media and authorities.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/13 I found a moving company for a move on 8/21. Instamovers said they were in business over 30 years. I called and ****** picked up. I told him the date and itemized everything I had on a list that I had made. He said he had a special that would be $95 per hr if I booked and gave deposit that day. He said the move was easy and would take under 4 hours. He quoted me $382.97. He said he needed a deposit of $102.96 which I provided. When I arrived I received an email with a balance due of $1705.25. I was speechless and immediately called ******. As soon as he started talking, I knew I had been scammed. He said the truck will stay there and you will be charged $1000 for every day you dont pay. I called the Largo sheriff and they sent 2 officers and although they knew I was being scammed, they said it was a civil matter. I was wondering why the movers were taking so long to do such a small job. Now I know they were doing this deliberately. Later on several of my former neighbors called and told me they saw these young men come down get into the truck and sit there for ***** min at a time throughout my move. A friend of mine offered to help by using her credit card. She was only able to come up with $1040. The balance was higher by this time ***************** said bc I took more time without paying. He took my debit card and my bank let the charge go through for $869.72 leaving my acct overdrawn and I had to pay overdraft fees. This experience has been a nightmare and I feel I was scammed due to being a sr ******** I called Pasco court and asked how much it would be to file a small claims and they advised it would be $172. I am still trying to recover from this drastic added expense. The Pinellas County sheriff left me his card and told me the whole situation from the time I contacted them was recorded and I could use that in court if I did file a case. I am including some documents. All the calls were also recorded.

  Business response

  09/16/2024

  We appreciate your feedback and would like to address the concerns raised regarding the duration and cost of your recent move.
  
  According to the initial inventory details provided during our phone consultation, the estimated time for your move was 3 hours and 45 minutes. However, on the day of the move, the actual inventory was significantly larger. We have documented this with photos of all items loaded onto our assigned truck.
  
  It is understandable that a client might overlook a few items during the initial call, but your move ultimately took a total of ********************** our contract, our team is entitled to short breaks, especially since the move involved extensive use of stairs. Our team is highly skilled and efficient, but from 8 AM to 4 PM, they were continuously loading at the origin point, totaling 8 hours of loading alone, not including the unloading time.
  
  These details are provided to offer an impartial and clear understanding of what transpired on the day of your move and why the final invoice reflected an increase after 12 hours of work. Additionally, we provided packing services for 5 mirrors, 2 televisions, an entertainment center, glass tables, and other furniture, which required time and materials.
  
  All hours of our services were rendered and billed in accordance with the contract established between you and our company. We strive to maintain transparency and fairness in all our dealings.
  
  Thank you for your understanding.

  Claim Department, InstaMovers Florida. 

  Customer response

  09/17/2024

   
  Complaint: 22289977
  
  I am rejecting this response because:
  
  
  
  
  Complaint: 22289977
  
  
  I am rejecting this response because:
  It simply is not true. There was an elevator they used in the building I moved from. The stairs they had to use were literally 5 steps, a landing and another 5 steps into the new apartment. 
  as pictured there was NO need for this company to use any of their supplies bc I had everything ready to just be carried out. This is a small one bedroom apartment. There is NO way it should have taken that many hours, but by taking frequent ***** minute breaks in their truck, they deliberately dragged the move out taking advantage of the fact I am a senior citizen. Shown is the tv which I had ready. What did they have to use their supplies for?  Its simply lie after lie. This company in looking at reviews has the same MO with other moves. Other clients were quoted one price and at time for delivery they get a bill four times the price they agreed to and their items are held ****** at $1000 a day if you dont pay up this company has scammed many other customers. I wish I had investigated them before I hired them. This company owes me $1700 in bogus charges that were added before they would deliver 
  Sincerely,
  
  
  *********************
  Sincerely,
  
  *********************

  Business response

  09/18/2024

  
  Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation regarding your move.
  
  Your move required a total of 12 hours, which included the need to navigate stairs at the destination, a factor that can extend the time compared to a ground-floor move. Additionally, contrary to your claim, your home was far from ready for departure. Items such as your TV, glass, mirrors, and other fragile belongings were not packed or prepared for transport. As a professional moving company with over 35 years of experience, we ensure that all fragile items are properly packed to prevent damage during transit. Failing to do so would have risked breakage, which we take responsibility to avoid.
  
  Furthermore, the inventory provided during the reservation was significantly less than the actual amount in your home on the day of the move. This, of course, resulted in more work. The estimated price you received was based on a standard one-bedroom apartment with a typical amount of inventory for that size. However, upon arrival, it was clear that the number of belongings greatly exceeded what was initially discussed. This is why the total hours worked amounted to 12, and this is something you were well aware of.
  
  Our team acted responsibly by taking the necessary time to carefully pack and protect your belongings, which is part of the high level of service we provide. We understand now that perhaps a professional service focused on the safety and care of your items was not what you were looking for. While this may not have met your expectations, it is crucial for us to maintain our standards to ensure all items arrive at their destination intact. As a result, all of your belongings were delivered in perfect condition.
  
  We stand by the quality of our work and our commitment to providing professional and expert services, as reflected in the countless successful moves weve handled over the years. If you feel these services are not aligned with what you were looking for, we regret that we were not the right fit for your needs.
  
  Sincerely, InstaMovers Florida. 
  

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of Transactions: 07/17/2024 and 08/09/2024 Quote Estimate on Signed PDF: $550 Quote Estimate on Website: $591.25 Amount Paid to the Business: $1, 459 Dispute: On July 17, 2024, I received an initial moving estimate of $550 for my 1-bedroom apartment with a loft and garage. However, when I accessed the portal, the estimate was updated to $591.25. On August 9, 2024, during the move, I was charged an additional $35 for wrapping a mirror, which was done with my materials. Upon arrival at my new apartment, the movers decided to use the stairs rather than the elevator, but refused to start until I paid the remaining balance. ****** from InstaMovers demanded $1,305.72, nearly triple the initial quote. He explained the charges as follows: $120 for the truck, $90 per hour for 10 hours, $35 for the mirror wrapping, $100 for stairs at the origin apartment (initially quoted as $50), and $75 for stairs at the destination (initially quoted as $50). ****** also tried to add an additional charge for a spiral staircase at the origin apartment that was removed when I told him the movers did not use it. I was only provided with a total amount verbally, not an itemized receipt. ****** insisted I sign a credit card authorization form for the total amount due before unloading could begin. Near the end of the move, he called to say the movers needed an extra 30 minutes and demanded an additional $50.32, despite the movers not actively working during that time. I had to sign another authorization form to allow the movers to finish.Business Involvement in Resolution: Despite my concerns in the tripled price, no resolution was provided. The solution I was given was pay or you don't get your items off the truck. Based on other online reviews, it seems that InstaMovers has a history of doing this to customers. I am bringing this issue to the ********************** in hopes that the cycle stops and InstaMovers will be held accountable.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked my move on 7/24/24 after speaking with the representative ******. He said he had a special for $95 an hour and that included the moving truck and 2 men. I told him my apartment had two flights of stairs and we discussed what I was moving. I agreed to the quoted ***** and, while on the phone, he sent me the contract. As I'm trying to read the contract he's ******* me through it and I paid the required deposit. I was quoted 5 hours at $475. On 8/11/24 I submitted a list of everything I needed to move and didn't hear from him again about any price changes. The movers arrived at 8:45 and had no idea what was being moved, no idea that there were stairs. They took their sweet time moving the items from the house - a lot of things one box at a time. We finally get to my new home at 1pm for ****** to tell me I owed $1500 dollars for the move! I was charged for 8 hours -it took them forever to load the truck!!! I was charged for the washer and dryer, any item they moved with glass, any large item (curio cabinet, entertainment center, clock) I was charged because they had to climb stairs. He would not allow the crew to unload the truck until I paid the money. ****** never reached out to me about the new price once he received the inventory sheet! I feel that I've been scammed by this company!! I have exactly the same items in my home that I had when I moved in 2018 and it took 5 hours to move. I've never seen a slower company and they were milking the clock! No furniture dolly was used, one box was removed at a time. They knew exactly what they were doing!!!

  Business response

  09/14/2024

  We appreciate your feedback and would like to address your concerns regarding the recent moving service.
  The initial quote provided to you was for 5 hours, as per your request. However, the actual move took 8 hours. This increase in time was due to the need to carefully handle and transport several fragile items, including glass tables, glass cabinets, and a grandfather clock. As a professional moving company, our priority is to ensure that every piece of furniture arrives in perfect condition. This requires time, the use of our materials, and meticulous handling, especially for delicate items that need to be transported one by one to prevent damage.
  Had we rushed the process and been careless, the outcome would have been a complaint about how a professional company ended up damaging your valuable belongings. By hiring specialists, you entrust us to handle the job professionally and carefully, particularly when dealing with fragile furniture that needs to be moved down stairs.
  At no point were you pressured into making a ***** decision. All our charges and invoiced prices are within the scope of our terms and services from start to finish.
  We hope this clarifies the situation and appreciate your understanding.

  Customer response

  09/16/2024

   
  Complaint: 22156544
  
  I am rejecting this response because: I sent you a complete inventory of what was being moved. I also informed you in the initial call that there were 2 flights of stairs. At no time did you acknowledge that there would be an increase in the price because if you had, I would have used another company. I have used professional movers in the past and it has never taken 8 hours and I had the same amount of belongings. Your crew didn't have a dolly, there was no ramp on the truck and my husband had to help get the furniture in the apartment. You were negligent by not going over any changes after receiving the inventory and I feel you saw an easy way to make money!
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩