Complaints

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid around $58 for a ticket to Gasparilla Music festival last April for Saturday and the event was canceled due to poor weather. It was advertised as rain or shine and refunds were said to be coming but no one has heard anything since august. I have made many attempts to communicate with the foundation on all platforms available (even ones weve previously communicated on) and they have been avoiding everyone who inquired about their refund.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought two tickets for the Gasparilla Music Festival in April. They were separate purchases on April 1st and April 28th. They were bought through Tixr. The Order ID's for these tickets were ************************ I was looking forward to attending the event on April 29th. The weather was a bit rainy on the day but before buying the tickets it said that the event was "rain or shine." About an hour after the festival started, they began telling everyone to evacuate the park due to the weather and the event would be delayed. About 2 hours later, the event sent out an update that the event was cancelled. They said they would communicate the refund process next week, this was on April 29th. They proceeded not to communicate anything. All they said was that the Saturday tickets, which I had work for Sunday. I was only interested in going on Saturday so that wasn't good. The only way I knew about the refund was because they commmented on one of their own Instagram posts days later. No email sent out or official post about it. After seeing the comment, I filled out their form. This is already two weeks after the festival. After filling out the form I simply asked, "I was just wondering a timeline of when I can expect a refund." No response. The last update I got was on June 1st they said, "Thank you for submitting your refund request for GMF 2023. We are working to verify ticket purchases via the information provided and will be working with our insurance carrier to determine the process for refunds." This is upsetting that still almost two months later, still no refund. Especially before buying the tickets it said, "In the case of the festival cancellation without a rescheduled date, a full refund will be automatically issued to each patron on the credit card used to purchase." There has been nothing automatic about this. All I ask is that I recieve a refund of $113.64 for the tickets I purchased. Thank you and let me know if there is any other info you need.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased tickets to their Saturday, April 29th show. It was cancelled because of a tornado warning. They said they would be providing instructions how to obtain a refund in the following week but didn't. I looked yesterday into seeing what was going on and saw ONE response to ONE person on ************ last week of an email address to email asking for a refund. I emailed them on 5.22.2023 and was told the request to obtain a refund had ended on May 19th. How can something end when the company never made a formal accouncement how to get a refund other than responding to one person on Instagram........

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩