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          Business Profile

          Online Retailer

          Higher Order LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I placed an order, totaling $277.00, on November 27, 2023. I received a confirmation message on that date. On November 30, I received a message indicating that my order was on the way. When I look at my order on the company website, it states that the order will ship within 10 days.On December 16, the tracking information provided showed it was still in "pre-shipment" status. I sent a message, requesting an update. On December 18, I received a response which stated that they would check on the issue and report back as soon as possible. On December 20, having heard nothing, I asked again; I received no response. On December 22, I sent a message indicating that (a) my order should ship that day or (b) I wanted the order canceled and my purchase price refunded. I received no response.On December 26, I received a message stating that my order would ship within the next 3 days. I have sent several messages back to them clearly stating that I want to cancel the order; I do not want to have it shipped at this point. They are ignoring my cancellation request.

            Customer response

            01/10/2024

            The company has agreed to issue a refund. They did ship the product, I refused the delivery, and they have received the items back at their warehouse.

            Since they have agreed to refund the purchase price, I believe this complaint can be closed.

          • Initial Complaint

            12/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I have ordered ****** worth of Christmas items from this shop via thier online store, I have reached out through multiple forms of contact with no response about when I will receive my shipping information and or if the items have shipped. I would either like the items or like a full refund.

            Business response

            01/09/2024

            Thank you for bring this to our attention. As you can see from the photo provided *** Shows they have delivered the product, as well as provide their own picture that the delivery was made. Please let us know if there is more information needed to prove that the Customer *********************** Has Received Her **********************. We will reach out to customer to ensure that a replacement isn't needed to be sent. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4920 W Nassau St

          Tampa, FL 33607

          Visit Website
          (813) 415-2953

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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