Reviews

(*************) In spite of wait time (even with reservation), warm drinks (no ice), over cooked steak (wrong cut too) ... ****** (our waitress) was EXCEPTIONAL. In spite of the restaurant "burningdown" all around her, hectic and unorganized host staff and runners, she was always calm, collected, very polite and super attentive. Cudos!!!! My mother's day looked to be a disaster but ****** saved the day. She's a keeper!!!!

Be careful if you visit Carrabbas in ********* ** and have a medical allergy. My husband, son, and I visited Carrabbas in *********, **, tonight. I was appalled at the atrocious customer service that we received. We arrived at about 6:45 p.m. and our waiter, ****, came to the table to take our drink orders, and I had a question on the menu because I have a ******** allergy and wanted to ensure what I ordered was ******** free. He said he would check and never came back. 15 min later we saw him taking orders from all the other tables. When I questioned one of the other ************************ finally came over said he forgot to ask as he was busy with other tables, so obviously a medical allergy is not important to Carrabbas. This was the start of a failing evening. We finally got our drinks and meals. As soon as we finished our meal, we asked **** for the check and in his hurry in taking away dishes, he knocked over my glass of diet coke all over my clothes including on my expensive ********* Cardigan Sweater. Because I was in a booth with my son next to me I could not get up fast enough. We asked for napkins and a check. He walked away and never came back. My son was trying to clean up the booth so he could get out. My purse was wet and sticky. I asked for a manager. Neither the manager nor **** came back. Unbelievable, no napkins, no nothing. After about 5 minutes, I was cold because I had ice cold soda down the front of my shirt, so we got up and went to the front host station and asked for a manager again. We passed **** who instead of doing his job and getting napkins and apologizing he was waiting other tables. Again no manager. After another 7 minutes, I told them either they get a manager or we are leaving, I also had to ask repeatedly for napkins. I was appalled. Finally a young man with glasses who claimed he was the manager came from behind the bar and said we could just leave. All I am left with is a big dry cleaning bill.