Complaints

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the Cosmo/ full body LEDskin care device by spacetouch , it came with skin care options three of which I received two were due to be shipped with the body skin care device the purchase was 11/26 /2024 . The total cost of $ 9, ****** . I called the store located in freehold mall spoke with the manager *** I told him I did not want the purchase , he told me dont come in its very busy its Black Friday . I went in any way to return the products given me and request a refund I was told he could not refund me , because I purchased it thru **** another store associate . After ********** spoke in another language on the phone *** told him I could not receive a refund , I asked to speak to **** on the phone . After speaking to **** he told me the main office is closed due to the holiday it will reopen 12/2 I requested ***** phone number . 12/2 I put a stop on my credit card payment .i called **** and asked to please cancel the shipment and about my return he said he was working on it . After multiple calls to **** asking him the status he told me he wont be able to help me . I have sent two emails to the company requesting a refund and stop the shipment of items . I have received o response . It is 12/13 and have still not received the shipment i am requesting help to be able to receive a full refund. Thank you for your prompt reply

  Business response

  01/10/2025

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  
  After careful review of your complaint, it seems there is a misunderstanding regarding our role as a wholesaler and the extent of our responsibility for retailer actions. As a wholesale supplier, our primary focus is on providing quality products and services to retailers. However, we understand the importance of addressing any issues that arise in the supply chain.
  It's essential to clarify that retailers, as independent entities, have their own business practices, policies, and customer service standards. While we do our best to support our retail partners and provide guidance, we are not directly responsible for their day-to-day operations, customer interactions, or business decisions.
  
  We understand that this process may seem indirect, but it is the standard practice in the wholesale and retail industry. It allows retailers to maintain control over their customer relationships and ensures that they can provide tailored assistance to their customers.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.
  Sincerely,
  
  Predire Paris

• Initial Complaint

  12/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was pressured to purchase a forever young under eye serum. Lady did product demonstration, told me this great price she was giving me & said she would email me instructions which she never did. I spent $268.13 on what she said was 1 year of weekly doses of serum.Then she sent me w/ another lady who kept trying to sell me devices that were > $5k-10k!! She demonstrated the Glamour Neck device&literally took my card out of my hands told me I was getting a $5,000 device for $429&RAN MY CARD! I was shocked&dont do well with confrontation so I kind of froze. I was visiting friends in ** on vacation w/ my family from **. We got home 12/2/24 & 12/3 I went to do my weekly eye treatment & charge my new glamour neck device. The eye serum box contained an EMPTY PLASTIC SYRINGE! When you s**** off the cap theres a place to put the serum tube but nothing in there. She literally sold me an EMPTY PLASTIC SYRINGE&TOLD ME I WAS GETTING A YEARS WORTH OF UNDER EYE SERUM. Not only that-but the box that was supposed to have the Glamour Neck device was EMPTY! Like the device she used on me for demonstration came out of the box she sold me &she never put the device back. So I literally am out $700& all I have to show for it is 2 empty boxes& an empty plastic syringe.This place is a complete scam&absolutely disgusting to do this to hard working people at any time let alone right before the holidays. My husband is going to lose it when he hears this. I need some help& guidance on what to do here. Oh! I almost forgot-the eye treatment was sold to me at their hallway kiosk but the card machine was down so she brought me into their nail salon to use their card reader so my receipt for the empty eye syringe & the empty neck device box are on a royal reflections sp receipt¬ sold to me under their actual company name. (****** put the box into my bag upside-down and I put the bag straight into my suitcase which is why I didnt notice that it was empty.) Scammers: ****** **********

• Initial Complaint

  11/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *** purchased several products and devices from the company stores in *******. However, my recent transaction at the ****************************** turned out to be a scam. ***** sold me foundation and a ************ product claiming they both had organic ingredients. I paid $219.00 for the products. I discovered that she was untruthful in mentioning they had organic ingredients. I attempted to contact her via text messages, which were ignored. After several days, I attempted to get a refund at the ************ and all of a sudden she didnt understand a word of English I was speaking. I went to the storefront and was told to return to the kiosk and ask for the manager *****. He also acted like he didnt understand English. After 1.5 hours of using ****** Translate, he indicated he could refund me the following Monday. I left the products at the kiosk with Gabby signing a note that indicated I was to get a full refund on 8/4/2024. I had to contact ***** via text for my refund, who then mentioned he could only provide one through Cash App. I mentioned I dont use Cash App and expected the full refund on my credit cardthe way the transaction occurred. I never received the refund even though the products were returned. This kiosk is operating unethically.Again, the representatives at Predire Paris Accepted and received the products returned in their original condition in which they were purchased under. Gabby signed the note I left with the product return requesting the full refund. The **** indicated that I would receive a full refund. This did not happen, as they kept the products and did not communicate further to me. I did not receive the refund that was promised. I have attempted to resolve the matter with this company, to no avail and my attempts have been ignored. This company is operating in an unethical manner.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sales Rep ******* at a kiosk in ************************ persuaded me into a skin care demonstration. I tried to refuse contact but he kept insisting. I let him know i was not buying anything and he still insisted on giving me a demonstration. The demonstration was impressive and I asked him how much the product cost. He showed me a website that showed the peeling gel cost of ******, he then went on to sell it to me for ****** he also added a few free products to make me feel I was getting a deal. He went on to show me other products he was also going to give me a deal for wo I spent a total of ******. Once I got home I was excited to try the product, I washed my face and used the product as instructed and it did not work. I gave it another try the next day and it still did not work. I was very upset to have been defrauded for that amount of money. I went back to get a refund a week or so later and the woman at the counter refused to give me my money back. She said the salesman must have given me the wrong product by mistake and exchanged the product. I told her I have no faith in their products, that I did not want any of it and she still refused. I believe they are deliberately defrauding their customers since the employee that initially sold me the product went as far as showing me the website, that looks fake(I searched it up after the product did not work). The woman at the counter exchanged it for a different brand product. I have 2 videos of the interaction trying to return the fake products.

  Business response

  11/01/2024

   

  Good afternoon! 

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved. 
  
  Thank you for reaching out. Each retail store operates independently and has its own policies for sales, refunds, and customer service. A store's decision not to issue a refund doesn't necessarily indicate that the product is faulty or inauthentic; it may simply reflect a no-refund policy. Its always a good idea for customers to familiarize themselves with each store's return policies before making a purchase to avoid any unexpected issues.
  
  While the store did not issue a refund, they have agreed to make an exchange, which may be an option available within their policy. We recommend checking the details of their exchange policy, usually found on your receipt or posted in-store, to ensure a smooth process. Please let us know if theres anything else we can assist you with!

  Customer response

  11/01/2024

   
  Complaint: 22466743
  
  I am rejecting this response because:

  The employee knowingly performed a demonstration with a different product than the one he actually sold me. The sale was based on a pretentious lie. This was a predatory and scam sale with no integrity. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  9/23/24 *******. Tried to return product and services never used nor opened but gave me run around 20 hours after the sale. Tried 3 more times and finally caught the manager in the office on the day that they informed me that she will not be there. She still would not issue a refund. I called by ******************* to dispute the charges. I found out later that they sold me a product that they didn't use on my initial visit

• Initial Complaint

  09/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  They preasure my wife who is handicap into getting atleast ************************************************** her skin will get worse. She actually has very nice skin. Taking advantage if a handicap person who has seizures. Went even as far as picking and dropping ( with added cost) . Keeps calling her in and having her keep giving cash.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 7th 2024, I was accosted by one of their sales people, who dragged me in to their store and pressured me into paying $218.50 worth of skincare products, and then once my purchase was complete, I was pressured (again!) into paying $115 for a multi-purpose ceramic brush that fails to accomplish its purpose. I regretted the purchase only once I arrived home, but was not informed of their no-refund policy until I consulted their website (powered by *******, which is somewhat eyebrow raising for a supposed luxury company). Additionally, a different company called Royale seems to sell an identical ceramic brush. This, in combination with the lack of any concrete third-party information about the company, their products, or their founder (****** ******), makes their business seem like a scam. I would like my products refunded, and would be happy to return them (along with their packaging) to the location I purchased them from. I would also advise them to check the spelling and grammar on their website.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company lied to me to sell me 2 devices totaling about $8000. They repeatedly told me it gives permanent results for skin rejuvenation getting rid of lines and wrinkles. The machine gives that effect when they demo it in the store but the effects go away after few minutes once you leave the store and go home with your purchase. They offer no refund only exchange but what can they possibly exchange $8000 purchase for? Also their skin care products caused me allergic reactions and almost burned my skin so I cant even get products worth on my money and they refused to give me a refund. I tried to dispute the charges with my bank and told them everything that happened but they denied my dispute. This company is a scam and no protection for consumers had been offered to me so far. I want my money back and they can have their devices and products back.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My 16 year old son was approached and pressured into purchasing $212 worth of products. He was told by the sales *** to go to the *** and get cash to purchase the items. When he told me, I was in another store. We immediately went back within 30 mins ( he purchased it at 6:12pm and I was back over at that store by 6:40pm.) The sales lady told me that the manager left for the day( I feel they were lying) However, I asked for a refund because my son did not want the products and felt pressured to purchase their products. I was told by the sales ***resentative that they do not offer refunds and I could send an email to head quarters requesting a refund. I immediately sent an email from in the mall. I feel this is just to give customers the run around and they have no intentions of refunding my son his money. This company targets kids who are alone and seem shy. In addition we went back in 30 minutes to which they claim they could not refund the money. Their business practices are deceptive and predatory to teens.

  Business response

  08/22/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  
  First and foremost, I'd like to extend an apology for the inconvenience this may have caused. We understand this is not the experience you hoped for, and for that, we sincerely apologize.

  
  Infinity ******************** is responsible for manufacturing and distributing our products to retailers, clients, and vendors. However, please note that each store is independently owned and operated.

  Each location has the exclusive right to dictate and set forth their sales terms, refund policies, and customer service procedures.

  Infinity ******************** has no jurisdiction over these independently owned stores and does not govern their operations.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.

  
  Sincerely,

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RE: PREDIRE PARIS store. On July 30, 2024 I was shopping with my husband in the *********************. I was pulled into the store to try a sample beauty product. First it was applied to my eye area, and I did purchase the product At a discounted rate of $213.26. My husband was given an electronic pad to sign for the charge, which he signed. At no time were we told that there is a no return policy and there was no posted sign indicating it. Then I was asked to try their red light ************ Earth and led to a different area. The man there did apply several serums to my face, and used a wand to rub it in. I agreed to purchase the treatment for $3,305.53. Again, my husband was brought the electronic pad to sign, which he did. At no time were we told about their no return policy. When we returned home, I decided to return the items. My husband returned to the store the following day to return all the sealed items. He was then told they do not accept returns, and he could only exchange the items within 14 days. At that point, my husband did notice a no return policy sign, which was posted at the cash register. BUT, since he was brought over the pad to sign, we never saw this sign. We feel this was purposeful, which is why they brought him the pad and never led him to the cash register. At this point, my husband insisted on a refund, and was told they would contact their boss to see what could be done. Supposedly they were told nothing could be done, and that was the companies final decision. I decided to look up complaints on the BBB website and was able to see the responses from the parent company. They state that each franchise is independently owned, and that it is solely the individual franchise that determines their refund policy. I printed these responses out, and again returned to the store to insist on a refund. It was denied again. This franchise deliberately did not allow us to see the no refund sign, and I believe it was totally deceptive.

  Business response

  08/22/2024

  Thank you for reaching out to us with your concern. We appreciate your contact and would like to provide you with some important information.
  
  Our company, *****************************, is responsible for the manufacturing and distribution of our products to retailers, clients, and vendors. However, each retail store operates as an independent entity with the exclusive right to establish and manage their own sales terms, refund policies, and customer service procedures.
  
  As a result, any issues or concerns related to a specific transaction need to be addressed directly with the retail store where the purchase was made. We do not have jurisdiction over these independently owned stores and do not govern their operations.
  
  We understand that this situation can be frustrating, but it is a standard practice in the wholesale and retail industry. This system allows retailers to maintain control over their customer relationships and offer personalized assistance.
  
  We sincerely appreciate your understanding of this matter. If you have any further questions or require additional information, please do not hesitate to contact us.
  
  Best regards,

  Customer response

  08/24/2024

   
  Complaint: 22134996
  
  I am rejecting this response because:
  We did return to the store again. They continue to lie about the return policy, stating that the owner of the franchise stated he would not accept this return. Since they continue to refuse our return, I have contacted our credit card company and requested that they not be paid for this purchase. Now we have products that we cant use, and they will not be paid. We do not want to do this, but they are forcing our hand. I did hope that the owner would be reasonable and accept these unopened purchases. 

  Sincerely,
  
  ***** ***

  Business response

  08/27/2024

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  

  ***************************** is responsible for manufacturing and distributing our products to retailers and vendors.

  However, please note that each store is independently owned and operated. Each location has the exclusive right to dictate and set forth their sales terms, refund policies, and customer service procedures.

  ***************************** has no jurisdiction over these independently owned stores and does not govern their operations.

  We are not able to accept a return because we didn't sell the product directly to you. You bought it in the retailer store. And only retailer store can accept the return or deny it regarding their return policy. 

  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.

  
  Sincerely,

  Customer response

  09/05/2024

   
  Complaint: 22134996
  
  I am rejecting this response because:
  The store is insisting that they have to ask the distributor for permission to issue a refund. So, I do not accept the distributors response. As a distributor, you can recommend that they do refund our money, because it is your products and francises that will receive a negative rating on all the website that accept ratings.
  Sincerely,
  
  ***** ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩