Complaints

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March of 2023 I was contacted by ***************** to hire on as their **** Qualifier. After reaching an agreement with the management of ***************** that I would qualify the **** work but would not be their Financially Responsible Officer. ***************** then hired Nationwide Contractor Licensing to expedite the processing of my license as Pro-Team's qualifier. I was contacted by email by ************************* of Nationwide Contractor Licensing who requested the necessary information from me to begin the process of having my licensed generated for qualifying *****************. As the processing of my license request began ************************* sent me another email requesting me to sign the written declaration page of the app for the ***** For the next several months, emails between ***************** and Nationwide Contractor Licensing took place discussing the filing of Pro-Teams EIN for the responsible Financial Officer. ***************** was owned 100% by ******************* LLC and their owners did not want to give their EIN and be listed as the Financial Responsible Officer. While this was all going on, I replied to ******'s request for me to send back the affirmation document with my signature and date, which I did on March 23, 2023. Still these emails between ****** and ***************** continued as to who the Financially Responsible Officer would be. Since this is a requirement of the **** in processing any application an answer had to be determined. Around the middle of July I was notified by the **** that my license had been assigned to ***************** and shortly afterwards I began signing for **** Permits for Pro-Team. In December of 2023 ***************** sent a letter indicating they had closed. Concerned about the number of open Permits on my License I contacted ****** of ********************** to find out who the Financial Responsible Officer was. She then sent me the full application they had submitted showing me as the ****

  

  Business response

  01/29/2024

  To whom it may concern:
  
  I am writing to address a matter of utmost concern regarding a recent complaint made by ********************* against me to the BBB. The statements in question are not only false but have the potential to harm my reputation,goodwill, and business relationships. As such, please accept the below response as clarification regarding this issue. In your review of this response, we ask that you consider 1) my company was hired by Pro-Team, not ****************, 2) the communications between all parties expressed a full understanding and acceptance of the implications of the agreement, and 3) **************** acted irresponsibly in entering into business with Pro-Team and is since attempting to impute the consequences onto my company. I hope that after a review of the situation you will agree that this complaint is baseless and misdirected at my company and make the informed decision to disregard the allegations.
  
  1. The role of NCL in acquisition of the license.
  
  *************************, the officer of ***************** contacted me in early 2023 about submitting a mechanical application to the ***** As **** explained it, **************** was an employee of his company and would be the license holder. He also said that **************** was already licensed, and this would be an Additional Business Application. In the ****************, a qualifier can be a license holder for more than one company. We had a three-way phone conversation with ****************, and he confirmed that he was a current license holder and would be the qualifier for *****************. The option to appoint a *** is a conversation/agreement between the company and its qualifiers. I would not consider it appropriate to intervene and discuss this directly with a company's employees. However, it was my understanding that as an employee of *****************, and a current license holder, this situation was discussed internally between **************** and his employer and that he understood and agreed to the application he signed. Any communications between my company and **************** were done at the direction of Pro-Team and within the parameters of what we deem appropriate communications with an employee of a client.
  
  2. All parties were fully aware of the implications of the agreement.
  
  We discussed at length both the mechanical application and the application to assign a Financially Responsible Officer (***). I explained to **** that by default, if a *** officer is not assigned, the license holder (in this instance, **************** ******) is financially responsible. **** indicated that they would assign a *** in time,but to continue with the application with information provided thus far. At that time **************** provided all his information needed to complete the application. After this decision was communicated to me, I was further instructed by both **** and **************** to get the application filed as is. Both **************** and **** indicated they needed the mechanical license issued as soon as possible. They were alerted when the application was submitted to the board and when the license was issued. Both **************** and **** inquired about the status of the license application several times both before and after the mechanical application was submitted to the licensing board. They were alerted that the application was being mailed to the licensing board and they were alerted when the license was issued. Not once during this process did **************** inquire with my company into the implications of this agreement.
  
  3. My company is not imputed in unsound third-party business arrangements.
  
  It was not until **************** began targeting my company that it was discovered that he was not an employee of *****************, but rather hired to be their qualifier through a Craigs List advertisement.  **************** likely conducted little to no research on the company prior to accepting payment for his qualification. Pro-Teams eventual dissolution coupled with ****************** panicked description of the shady business they were conducting, speaks to their credibility as a trusted employer and ****************** lack of diligence when accepting their offer. Although **************** has acted as a qualifier before, and thus has had access to the same application as the one in question, he states in his complaint that he signed the application without fully reading it. This exemplifies his irresponsibility while also serving as a confession of his violation of Section XIII- Affirmation by Written Declaration of the application which states, Under penalties of perjury, I declare that I have read the foregoing application and the facts stated in it are true..
  

  After receiving this complaint last week, I reviewed every email between **************** and my office, and never once, did **************** inquire about a Financially Responsible Officer, or about a *** application or any complaint about not seeing the application. For almost an entire year, there has not been one complaint from *************** about the lack of a Financially Responsible Officer or not seeing the application. **************** has relentlessly attacked me through phone conversations, emails and on social media. In 15 years of business, I have not experienced a situation like this before. I am an honest person and would never do anything to jeopardize my reputation or business. **************** actions in creating his relationship with Pro-Team as well as during the application filing and processing are consistent with someone seeking a financial gain without any due diligence in ensuring his own legal protections. His actions in the past weeks, including the filing of this complaint, reflect sheer panic for entering into a business arrangement with a company that was unreliable. Being that Pro-Team is now dissolved and he is unable to seek recourse for that arrangement through them directly, he is attacking my business in hopes to pass off responsibility for his irresponsible business dealings.

  
  In conclusion, my company was hired by ***************** to act in an agent capacity to complete and file an application for *****************. Any communications between my company and **************** were done at the direction of my principal, *****************. At no point during this transaction did my company act outside of the scope of authority to file this application as granted by ***************** or ****************. The mechanical application submitted was completed correctly and honestly based on the facts as they were provided to me at the time. The *** application invoice was never paid for. It was my understanding that the company was either handling the application themselves or still not sure who the *** would be. Either way, I was not paid to handle that service. It is ****************** responsibility as the license holder to make sure his employer submits the *** assignment application. **************** never once inquired into the application process during our communications, rather he implied that he was fully aware of the obligations his signature was legally binding him to and further urged the continuation of the process. I understand ****************** frustrations as it is apparent that the standard level of professionalism was not met by *****************, but it is in no way imputed onto my company. I hope that in reading this response, you make the informed decision to disregard the complaint submitted by ****************, as it provides misinformation as to the role of my business and asserts baseless misleading accusations against my company. I appreciate the opportunity to give an accurate account of the incident with **************** and am available to answer any further questions that you may have regarding the situation.
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩