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Initial Complaint
10/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found a car online I wanted to buy. The dealership is 277 miles away from me. I call the dealership many times to get the total price of the car and to make sure I agreed to the deal before I made the journey to buy it. I was told the dealer fee, tax, tag, and title were the only additional to the purchase price. I took a whole day off of work, took a 7 hour train ride to go purchase the car. Once I get there, they have added a protection plan for $1495. This is not a maintenance plan but a surface shine. They could barely explain it. They said one of their employees must of forgotten to tell me about it. I never agreed or asked for the plan, they would not sell me the car without the plan. I then had to pay for a cab, a hotel and a return train ticket home. Not to mention missing another day of work for another 7 hour train ride.
Business response
11/11/2024
In respond to this complaint we truly apologize for the confusion. All our vehicles have the protection plan applied to the vehicles. Unfortunately if the customer would have put a deposit on the vehicle and requested a buyers order prior to coming down it would have been disclosed on the buyers order
Customer response
11/12/2024

Complaint: 22468007

I am rejecting this response because:
No one from your dealership ever informed me of an option of putting down a deposit. The multiple people I spoke with all said I had to be physically in the store to purchase the vehicle. The last person I spoke with, I asked them what all the fees would be in order to purchase. He informed me their dealer fee of $1299 (much higher than the state average of $799) and around $800 for tax, tag, and title. Once I traveled 7 hours to get there, the sales manager never mentioned anything about a deposit, he was trying to explain this ridiculous excuse about how there are no phones in the building and a never spoke with someone from that store. Even though I was texting my sales *** just 20 min earlier because he picked me up from the train station. If the "protection plan" is applied to the vehicle then the price should be added to the sticker price and covered under the "as-is" on the sticker. How the h*** can you justify forcing someone to pay for something they didn't ask for? I know, because you're crooks. It's funny, I wrote this complaint weeks ago. Oddly you don't respond until the morning I get an alert on my phone that the vehicle in question has been sold. What a coincidence...

Sincerely,

**** ****
Business response
11/13/2024
In respond to this complaint all vehicle have the protection plan installed and customer was offered the opportunity to get the car inspected by a 3rd party prior to coming to the dealership at their expense.
Customer response
11/13/2024

Complaint: 22468007

I am rejecting this response because:
First off, no one at your dealership "offered" to let me get a 3rd party inspection. I hired a company to do so before I even came across your dealership. Second, please explain what your protection plan is, because even your sales manager I had the misfortune of dealing with could barely explain it. Sounded more like he was trying to retell a lie someone said to him. Not ONCE did anyone from your organization mention the protection plan to me until I was actually in the store. No one offered any guidance on a 3rd party inspection. When the person I hired to come out and inspect the car, apparently no one mentioned anything to him about the protection plan. if they had, I'm sure it would have shown up in his very detailed report to me which included over 50 photos and a video. Unlike your sales manager who could barely form a sentence to explain your fraudulent protection plan.

Sincerely,

**** ****
Initial Complaint
08/19/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I sold Hgreg my car and they refused to cut me a check on the day of sale and next day they informed me it would take 5 days I called next day informing them I had a financial crisis and I needed the money today then the the manager answered with an attitude and spoke to me poorly and gave me a choice to get my car back and cancel the sale so I went to the dealership upon arrival it took them half an hour to get my car once a sales man pulled up and parked the vehicle I inspected outside of it and notice many many long scratches on the car I do have before and after pictures I immediately got ahold of the same manager and pointed out the damages he informed me to contact my insurance
Initial Complaint
07/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
May 25th 2024.Was promised that we was sold a road safe car and that it had been thru alot of testing to make sure it was good to go. We hadn't even made it home the same day and the check engine light was one due to a bad fuel cap. Called Hgreg and they could not see us untill 12 days later. They kept the car for a few days and we got it back and they said it's all fixed. Same day the check engine light came back on again. This time we had to wait another week for them to see the car they kept the car again for multiple days. This time they said that the system they use for parts was down and parts could not bee ordered. They agreed to let us have the car while we waited for parts. Parts came in the following week and we had to wait another week after the parts came in to have the parts installed. After turning the car in they texted us that the wrong parts came in and they had to order the right parts this time they kept the car for days again with promises that the car would be fixed. Picking the car up again hoping the issues are fixed but no. Same they as picking up the car the check engine lights comes back on. Now we have had enough and wants to turn the car in.
Business response
07/23/2024
in respond to this complaint customer went to the location where they purchased the vehicle and sat down with the general manger. Customer is going to take the vehicle to an infiniti dealership for a full diagnostic and bring the results to us at Hgreg to try to correct the issues with the vehicle if possible
Initial Complaint
05/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a vehicle from this dealership on 03/15/2024 2 weeks later I brought the car in because of the transmission having issues. They serviced the car replaced the transmission hose and did a transmission flush and told me the car was good to go. 2 weeks after the "repairs" my car stalled out on me in the middle of a busy road during traffic hour and would not start. I had the vehicle towed to a repair shop to have it looked at and they said the transmission was shot and the car should have never been sold in that condition. After 2 weeks of getting the run around from the dealership they tell me since its been over 30 days they cannot help me even though they knew they were at fault.
Business response
05/14/2024
In respond to this complaint customer was aware he or she was buying the car AS-IS and also had the right to get the car inspected prior to the sale by a 3rd party. In addition as a curtesy the car was serviced and customer drove off with the car. In addition customer also was offered an opportunity to purchase an extended warranty at the time or purchase and chose not to
Initial Complaint
01/23/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Poor customer service damage to my credit.Refuse to allow me to speak to a supervisor or the general manager
Business response
02/01/2024
In respond to this complaint we have tried to reach out the customer by phone and email and have had no luck. In his BBB complaint the customer was not specific about his complaint. Waiting for customer to return our call or email
Initial Complaint
12/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This ********** is running a scam!! I was scammed big time, please don't buy from them so you don't feel the pain I'm in.On 9/24/2022 I bought a Kia ****** ********************************** looking but immediately was swarmed by a salesman by the name of **** he has a twin brother there I believe.Everything was great at first, I said I was going across the street to the Kia ********** and was told they have better cars and was also told that they can sell it to me for cheaper, so I listened.I then told him I'll come back but he stated it was his birthday and he was in a good mood and can beat any deal that I was given.I listened and man wish I didn't. He took me for a test drive I'm a Kia ****** 2017 and I traded in my Infiniti g35 thinking I was getting a good deal after he convinced me to. I asked for a carfax report and he showed me, not being honest that he omitted important pieces of information like the car having major damage and needing repair.Now 1 year and 2 months later I keep having issues like oil leaks and the coolant running and mixing with the oil and the active air flaps system failing. I take it to the same Kia ********** across the street and they tell me the car is only worth $500 and it should never have been sold. They never told 3m any issues and now I'm in debt over $20,000 for a car worth only $500. They knew this, but sold me a total lemon and now I can't even trade in the car. They knew what they were doing and it was criminal. I plan on filing a complaint with the state because this is horrible how they do hard working people.The sales manager even made me sign a form with a company that you have to pay car payments every 2 weeks with and said they won't allow me off the lot until I sign it. When I called the company to cancel they said that's not true you didn't have to sign.Please stay away from these people I plan on bringing this to the powers to be because these people are scam artist.
Business response
12/19/2023
In respond to this complaint the customer is given the option of getting the car inspected by a 3rd party prior to purchasing it and customer signed a document acknowledging they could have gotten the car inspected. Also the customer signed they were buying the car As-Is and could have bought an extended warranty at time of purchase
Customer response
12/27/2023

Complaint: 20993288

I am rejecting this response because:
There was no information given to me about getting a 3r party inspection or even information about buying an extended warranty. I was even told that if I didn't sign the autopsy agreement where every two weeks I was paying car payments then I wouldn't have been as to take the car off the lot. It was a rainy day in fact a storm was coming and I wouldn't have been able to get home.
Yes I was told the car was As-is but it wasn't leaking or had air-flap issues. In fact I was told it was inspected and the car was road ready. Ya even gave me a bogus carFax report.
This is a SCAM business model.

Sincerely,

*******************
Business response
01/08/2024
CUSTOMER was given the option to get the car inspected by a 3rd party prior to purchasing it. Customer signed a disclosure stating they had the right to get the car inspected prior to sale. If customer would like to get a copy we would be glad to provide a copy
Business response
01/17/2024
In respond to this complaint customer was fully aware buying the vehicle AS-IS and signed a document stating it. In addition customer signed an additional document stating he or she had the right to get the car inspected by a 3rd party prior to buying it and their expense. Also we provide a customer a copy of the Car Fax and Auto Check at the time of purchase. Customer was also given the opportunity to purchase an extended warranty at the time of the purchase
Initial Complaint
11/27/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While attempting to enter in a credit extension this company denied my right to contract by asking for ****** cash down payment. I gave the verbal notice that anytime a extension of credit is involved in a contract the finance charge is the sum of all charges. They insisted on me paying with cash.
Business response
01/08/2024
In respond to this complaint the bank is the one that gives the approval and dictates how much money customer must put down to purchase the car they want
Initial Complaint
09/22/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Beware HGreg ********* Beach costumers. Dealer is very dishonest on the hidden fees, and takes advantage of those non fluent English speaking costumer's. My parents where charged $5,600 more than the sticker price after taxes and dealer fees. Once we tried to cancel them, 2 out of the four additional charges were not cancelable. The dealer representative that helped us out, didnt want anything to do with us once we wanted to complain about the charges, and the 3 different times we came in he was supposedly busy and never helped us clear the different doubts.They force you to pay a $790 USD warranty that you really wont need. All it covers is a ceramic coating on the front windshield and a supposedly interior damages. How is it possible to be forced on getting a protection plan you dont need/want from a dealership???
Business response
10/03/2023
In respond to this complaint customer was given ample time to review all documents prior to signing them. If customer would have had any questions we would have been glad to answer them prior to them signing the documents. Customer was explained all documents prior to signing them
Initial Complaint
05/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HGreg made me sign under pressure unwanted warranty for my new car. About 2 weeks after I purchased a car, the car hood was on fire because Hgreg didn't checked the car before they sell it. They sold me unsafe car. They refused to communicate with me ignored my letter and the phone calls.
Business response
05/22/2023
In respond to this complaint Customer was not pressured into signing documents. customer was presented written options and customer picked the warranties in question and signed to that effect. In addition customer signed a disclosure stating some warranties are non cancellable and in conclusion customer bought a car AS-IS and signed another disclosure stating he or she had the right to get the car inspected prior to the sale
Customer response
05/22/2023

Complaint: 20084783

I am rejecting this response because:
The financial manager **** made me sign the documents I did not understand fully. He gave me a wrong and misleading statement informing me that my car loan will only be approved if I take these options,and it will be denied if I do not.
Also you it is illegal to sell a vehicle in a condition with the high risk of fire ( I got a fire incident immediately after car was purchased). Before purchasing a car I have been told that the car is fully checked by Dealership mechanic.

Sincerely,

***************************
Business response
05/24/2023
Customer was aware he or she was buying car AS-IS and customer was able to review the documents prior to signing and if he or she did not agree they could have walked away from the sale. We collect the money down at the end of the transaction once all documents are signed
Customer response
05/30/2023

Complaint: 20084783

I am rejecting this response because:
HGreg is advertising their vehicles with the price below normal value or market price. It is approaching for a customer to come and buy a vehicle at a good price. But then, by signing Purchase and Sales contact, the buyer is facing a non-cancelable mandatory contract known as vehicle warranty.
Finally, the final purchase price (not including the taxes!), is about $2000 higher than the market price advertised by HGreg dealership.
By signing Purchase and Sales contact, I personally was facing a non-cancelable mandatory contract known as vehicle warranty. This particular warranty - has no real value to me as the customer, is absolutely useless. The warranty companies are called Magni Shield and ************ - they are under control of HGreg.
The financial manager, **** said that if I do not sign these, I will not be able to enter a contract and be approved for the car loan. Also, this person gave me a false statement that I will receive a follow up warranty for my car.
And the profit of MagniShield Warranty contract goes to HGreg Dealership-this is what I found after contacting MagniShield representative. There appears to be heavy infringements of the competition rules and ** law and unfair business practice.

Sincerely,

***************************
Initial Complaint
05/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am from out of the state and bought from Hgreg west palm beach a ******* santa fe was listed as 7 seats but after i shipped it to my location it was delivered to me 5 seats after i was verbally assured by the sales man it is a 7 seats. I contacted the sales man his name is ***** and told him it is a false advertising and he apologized that he told me wrong information due to miss typing, i requested to speak to his manger his name **** and he offered me $500 and i refused it due to professional KBB showing different in the price for same mileage $7000 between 5 and 7 seats **** said "let me look into it and will get back to you then next day called me and said nothing i can do cause there is a disclaimer on the web site that we are not responsible as you bought it as is. Also i was told that it will be detailed and it wasn't it came with stain and cigarette burn and smels mold they didn't vacuum it. Also they delayed all paperwork after i paid and recived the car for 3 weeks it was sitting on my driveway no temporary plates, registration nor any proof of ownership Also i was told they will send me a remote and they didn't they only sent me one key which's very hard to unlock as the car key input is blocked by the car body structure. Please i am open for solutions such as exchange the car for 7 seats same feature, take the car back and refund my loan, refund me the difference between 5 seats and 7 seats which's $7000 and i should not be responsible for any fees. If they decided to take the car back i will need extra refund of $1200 as i paid to transport the car to my location. Car price dropped down about $2000 in less than a 30 days at his new advertising which's still need to be refunded. Thank you for your help and time! Be advised pictures showing 5 seats and 2 folded seats on the advertisement. Thank you for your help!!
Business response
05/03/2023
In respond to the complaint. Customer signed a disclosure stating he or she had the right to get the car inspected prior to buying the vehicle. In addition our website pictures show pictures showing its a 5 passenger vehicle. Also our website has a disclosure stating the following
Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Dealer is not responsible for errors and omissions. All vehicles are subject to prior sale. Price does not include applicable state sales tax, title, license plate, pre-deliver service charge of $1299.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale), electronic service charge of $699.00 (This charge represents costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale). In conclusion the customer was offered a one time ****** check as good faith gesture and customer refused it . We feel the customer was unreasonable with his or her demands after the sale

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