Complaints

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Guardians was supposed to pay my credit card balance off (with another popular credit card company) for a balance transfer.But guess what? For months, I've been led to believing that the balance transfer was successful and in place,(it was reflected on my credit reports as well) until I noticed that I was getting charged late fees and all sorts of delinquent charges from my credit card company that guardians wrote out a check to. (Mind you I had already started repaying guardians back for months). ******************* from the boynton beach location was the person responsible for this balance transfer process. She's who we signed up with. She assured us that any fees reflected on my credit card statements will be refunded to me because guardians sent out a check to the credit card company to pay my balance.As months went by, I emailed her letting her know that my credit card is racking up late fees and charges. She completely ignored me.She's a horrible communciator. She ignored many of my calls and emails.Guardians blames me for not "following up to make sure that the loan went through". The stupidest nonsense I've ever heard in life. How are you blaming the customer for your error!?! You didn't pay the debt off like you were supposed to(Guardians),Yet it's my fault that I racked up late fees amounting to nearly $400!I asked them to reimburse me for the late fees and to cancel the balance transfer for my credit card. Of course they blamed me and said it was all my fault. THEY(*****) REFUSED TO REIMBURSE ME for the late fees. So now my credit score has taken quite a hit and I have to pay $400 for GUARDIANS' mistake on top of resuming my credit card payments that should've been paid off by them.I also requested this whole error in writing for my records from *********************************/********************* and ****** from the summit west palm beach location were adamant that this was my fault and not theirs. What a lack of accountability and integrity. SMH.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Guardians Credit Union is not reporting accurately to the credit bureaus regarding my auto account. I have contacted them several times regarding this issue. The first time they said it was a glitch and fixed it. Now, the glitch is back and inaccurate information is being reported. I contacted ******** and filed a dispute. Guardians responded to the dispute saying the information was accurate, which it wasnt. Guardians via ************************* then rudely told me that he doesnt have to report accurate information to any bureau except Equifax.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩