Roofing Contractors
ProFormance RoofingHeadquarters
Reviews
13 Customer Reviews
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Review from Tammy B
1 star04/08/2024
****** review Proformance Roofing We had a shingle roof installed on Monday, March 18, 2024 on our ************ ** property. The old roof came off, new roof went on and all inspections were done by 4:30 that day. There was a large crew doing the work and a supervisor was there but when we arrived, was in his truck, facing away from all work. He was basically a translator when needed.By 6:30 PM when had a temperature alert on our security system. We made an emergency call to an air conditioning company who told us we no longer had refrigerant in our ** system and most likely had a leak under the newly installed roof. We also received the digital invoice at 2:13 PM on Monday, March 18 for the balance due on our $19,000 roof with a due date on 3/19 as well as a request for a ****** Review. We delivered payment around noon on 3/19 and told the man in the office we had an air conditioning leak. He told us that our ** (in our 22 year old home) was not to code if lines were that close & bore no responsibility. It was at this time we requested the signed contract, of which we had no prior copy, for wind insurance purposes. Thursday the ** company came in, replaced the refrigeration lines, which indeed had nail holes in them3 of them, right where the line went into the house where rafters ********. I contacted ****************************** with the ** bill and their reply was Upon reviewing the terms outlined in our contract, which I have highlighted for you on page 7, ProFormance Roofing is not held responsible for the damages in question.We have since spoken with two other local roofers, asking how they prevent such a problem & does this happen frequently. One company uses a chalk line, the other spray paints the spot where the ** likely comes into the home, this avoiding situations like this.Do not use this company unless you can be on site to watch every step of the process and do not sign Section 7 of the contract.ProFormance Roofing Response
04/09/2024
Tammy, Good afternoon. We appreciate you taking the time to alert us to your roofing experience. I understand you were in contact with our Fort Myers team to discuss this issue. I would like to help resolve this complaint so please let me know what we can do to assist.Review from Leron H
5 stars10/19/2023
They did a amazing job. I highly recommend this companyProFormance Roofing Response
11/07/2023
Thank you for your kind rating and of course trusting us to handle your roofing needs. We appreciate your business!Review from Debra S
5 stars10/13/2023
Thanks to ProFormance for our beautiful new roof. ProFormance was a pleasure to do business with from the start with Jacob ***** to the Supervisor Herminio ****. Quality work installation was a breeze and cleanup was exceptional. I will gladly recommend ProFormance. Debra ******Review from Bill P
5 stars09/18/2023
Brian ******* was our account manager - He was extremely professional, super fast to respond to all my questions and was accurate with his quote (to the penny), schedule of events and everything else. We were paying for a new roof completely out of pocket so we had to make sure the company we chose was going to deliver. We got quotes from about 7 other companies, Proformance Roofing was fairly priced with a higher quality of products/services/warranties. They finished the tear off, board replacement, and shingle installation all within a 36 hour period and everything was finished exactly as promised. I believe from the moment we signed the contract to completion of the install was about 2 weeks which is absolutely unheard of! Our roof was in really bad shape (sagging, so many missing shingles etc.) and time was of the essence, this company knocked it out of the park. There are so many roofing companies out there but this is the #1 in my books. I highly recommend this company to anyone looking for a full replacement or repairs. - Bill P.ProFormance Roofing Response
11/07/2023
Bill, thank you for the kind words. We truly appreciate your review and your business!Review from Izalisse A
5 stars09/14/2023
They did an awesome job already. They are really hard workers and we are pretty happy with the fantastic work done. Thanks so much. Herminio was the manager.ProFormance Roofing Response
11/07/2023
Nehtali, thank you so much for your review and trusting us to handle your roofing needs. We truly appreciate your business!Review from Avi N
5 stars08/28/2023
My wife and I had went with Proformance roofing on our previous house, and did a really good job. Based on that previous experience we contracted them to replace the roof on our new house. The initial roof replacement went poorly with a month worth of delays while shingles were stored on our roof for the same amount of time. Once the replacement took place the crew was non-communicative, did not put tarps on our roof to protect against rain, and when finished had done a poor job during installation. As shingles were severely warped and did not flatten after 10months and the crew left exposed nail heads on the shingles. I was left really disappointed as I knew the quality of Proformance based on my previous houses roof replacement. After 10months I reached out to Proformance and received exceptional customer service. The inspection team came on site super quick and quickly realized that the roof needed to be replaced, and did not fight me on it. I was assigned a whole new crew and was assigned reroof supervisors Jacob Perez and Roberto Fernandez. Jacob and Roberto did an amazing job with communication, coordinating my concerns with the crew, and addressing any touch up items with competence and expedience. Subsequent to the installation of the initial roof we painted the house, replaced trim meeting the roof line, and installed new gutters. Jacob and Roberto did a great job communicating to the crew to be cautious around the newly installed areas and were on site during the project making sure my concerns were addressed. In summary the initial install went poorly and chalked it up as a fluke; however, the customer service on the replacement roof went above and beyond, and would recommend Proformance. I would also recommend anyone to request Jacob and Roberto as their supervisors on their projects if going with Proformance. For reference I attached the initial roof and the reroof after exceptional customer service.Review from Kathleen N
5 stars08/11/2023
We had Jim **** as our sales representative. He gave us a very thorough presentation of the services provided by Proformance Roofing. He always was in contact with us through the whole process. The roofers were here on time and worked very hard. They did their job well. The clean up efforts were great and efficient. The roof looks wonderful and we are thankful for all who worked on our roof. The site manager Leo was also very imformative and here to make sure things were done right. Thank you all very much for all you did to replace our roof. Thank you for hard working men, and site managers who worked hard even in the heat. Thank you for a great sales representative Jim ****. We really appreciate all he did for us from answering our questions to making sure we were well taken care of. I will definitely recommend Proformance Roofing to those who need a roofing company. Thank you again.Review from Ruth S
5 stars07/03/2023
We are very pleased with the job Proformance Roofing did replacing our roof. We had 4 bids, all about the same, but it was Kristy who was the deciding factor. She was knowledgeable, friendly, and very patient. She answered all our questions, kept everything on track, and made sure we were kept completely up to date. We would recommend this company to anyone.Review from Ray K
5 stars06/23/2023
Performance roofing, or better yet Kristy, could not have been more accommodating or professional throughout the entire process post hurricane Ian. Performance started the roof replacement on the day we agreed on and finish the job quickly. The roof looks great! We are very please with the job and outcome of our new roof. Even better, the price for the quality was terrific. Kristy was in communication, the entire time via text, emails and phone calls. We knew exactly what was going on every step of the way. In my opinion, Kristy and the team are not only accommodating, professional, and caring. I would not use any other roofing company in southwest Florida.Review from Suzanne N
5 stars06/15/2023
I am very happy with ProFormance Roofing Supervisor Herminio and his crew. They did a fabulous job trying to satisfy my needs. Herminio went above and beyond to make the job a very pleasant experience. They are all very professional and I would recommend them in a heart beat. I had gotten a few quotes for the job, but I am so glad that I made the right choice to go with proformance roofing. This complete crew from Herminio on down should be commended because they represent you company with the utmost professionalism. They represent proformance roofing of Tampa
Customer Review Rating
Average of 13 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 3:30 PM
MMonday | 8:00 AM - 8:00 PM |
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TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 8:00 AM - 3:30 PM |
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