Reviews

Have not had it for more than a week the first time I went to pick it up the unit died the second time that I picked it up the unit died again.I continued to ask Giant Recreation World to return the unit and allow me to get something else but unfortunately, this wasn't an option for me.Please note all work orders were authorized by ********** Coach, the manufacturer.Per FL Administrative Code, Section 2-30.001(c) Out-of-service day - Any day, including weekends and holidays, when the motor vehicle is left at an authorized service agent or manufacturer's designated repair facility for an examination or repair of one or more nonconformities.The motor vehicle was out of service for a total of 203 days.For all previous work orders, the authorized agent contacted me to pick up the Motor vehicle.After the final repair attempt was not completed successfully on the last repair completion I was not notified.As of today, the unit still has ongoing issues while driving.I e-mailed Giant Recreation World ****************** on March 18, 2024, and they would not be able to receive the unit until June 3, 2024, rendering motor coach as FL Statute Section ******* "Nonconformity" and unlawful per FL Statute Section 316.217(1).Please note that I have not been able to use this unit but one time and when I did use the unit, It revealed ongoing issues along with new issues.After finding out how long it would take them to be able to bring the unit in for repair I requested from the Account manager an estimate of the value of the unit and what they are willing to pay for the unit, My GOD $70,000.00 in the hole.I have been paying every month for a year on a $208k RV that I can't use I have tried to contact the general manager, and the store manager, but the only one that I can talk to is the service manager who has been wonderful, but does not stop the fact that I have a unit that I cannot use.CAP-RV program with no luck.WHAT CAN A CONSUMER DO?BEWARE

We are working diligently to get the last of the long list of repair items approved by the warranty ********** of **** RV's. I also know that they have plans for the 4th of July weekend and it has been about a week since we wrote up the last work order. This is most likely causing angst and I feel terribly about the situation. Until we get the official word from ****, there is nothing we can do to help him without performing all the repairs internally. His factory **** warranty lapsed but we are going to bat for him. I will keep everyone posted. The big difference to what we would purchase the unit back for is due to the fact when it was sold, it was a new, untitled vehicle. It is now a used, titled vehicle and not worth the same money as it was originally. He is also not going to get the tax, tag and fees he paid back in a reverse transaction. CEO *****

During the sale of our RV, the sales manager told us that he needed to raise the price to cover the cost of registering in *********, and then did not register it, leaving us to pay for it twice. This guy lied EVERY TIME I talked to him. I have multiple adults who heard him tell lies. He is a VERY dishonest person! Fast Forward a few months, the regional sales manager told us that he was aware of how this guy had been doing business, and that he could correct his actions (this conversation happened in front of the business manager). This ultimately led to nothing. Fast forward a few more months, and the owner will not address any of these conversations between these people and us. He will only ********** paperwork, specific situation scenarios blah blah blah. All of this may be true, but it is also true that your employee collected money from me to register in ********* and then did not register in *********, and your regional manager knows this happened. As a family business, it would seem like this is a moral issue that overrides (or at least equals) a piece of legal paperwork, a cash sale, or any other legal garbage you can come up with. Long story short..... The owner is only honoring what is in writing, even though the regional sales manager admitted this guy was dishonest in front of another manager. I have noticed the owner likes to discredit people after they write a bad review, so for most of you who dont know me, I am going to school on the ** Bill at ****************** so I can get into a ministry position. Either that means something to you or it doesnt. Many other full time RV families have asked me about my experience here, and that number will go up as I expand my ministry (which is based on full-time RV families). Proverbs 13:11

I want to again correct a couple things that you are expressing as I have already done in emails directly to you and in response to your complaint with the ********* ******** of ******** Affairs two times to date. This entity has accepted our answers with the backup paperwork we supplied to them. You absolutely do not have to pay for your tax and tag twice per your complaint here on ****** and other venues you are using in an effort to hurt us when we did absolutely nothing wrong. ********* is a reciprocal state with *******. Per the reciprocity agreement between the two states, we collected 6% sales tax being a ******* dealer. We also had you sign a form stating that you paid that much sales tax and when you do the tag and title work in your home state and home DMV office, you will receive credit for this amount of tax that was paid. You will have to pay any additional tax and title fees per your state. You are paying zero more tax in total than if you purchased a unit in your home State. If you were financing the purchase, we would have been forced to do the tag and title work for you at your local DMV in the state you are registering it in. This would have been due to regulations the banks require to ensure that they are added as lienholder to the titles. When we do this, we use a 3rd party vendor who supplies all the paperwork for us on your behalf. Every state and every county have different requirements and as a ******* dealer, we would in no way be able to administer this ourselves. This 3rd party vendor does in fact charge a fee to do this and that fee is then charged to the customer. Because you paid cash, we collected only the amount of tax that is reciprocal, had you sign the forms needed so that when you go to your local DMV the tax paid to us would be credited to the total tax and you would only have to pay the difference between the two. If for some reason your local DMV will not accept that you already paid 6% sales tax per the paperwork, we supplied to you then I will of course eat crow, give you a full refund of the tax amount per that form and you can then pay for your sales tax in total plus any tag and title fees your state charges. I am not disrespecting you by this response, just informing. My information matches the paperwork, matches my questions with our employees and matches the conversations you have had with our employees after receiving your first email complaint. I am also going to use this response to answer the other complaints you posted because they are the same complaints you published in all of them to date. CEO *****

The most unpleasant experience weve ever encountered with a RV dealership. We were quoted a price on a destination trailer and trading our trailer in the process. Made arrangements to meet the salesperson on the morning of the meeting in person. We drove 1 1/2 hours there only to be told that the quote had increased thousands more. Opinions were exchanged and resulted in the salesperson losing his temper and walking out on us. Very unprofessional. Minus zero star rating.

On behalf of Giant Recreation World of Ormond Beach and I, we want to apologize for any misunderstanding that there may have been. Upon my investigation we quoted you a few different scenarios whereas you showed up a couple of weeks after that. These quotes were on 2023 units that had been sold before you came in. Your request for us ordering a 2024 unit deleting several options at a severe discount was not in our ability to do. Selling RV's is what we all do for a living here and it is not a benefit to us if we fail to achieve making a deal. The quote you received from a dealer in Alabama was beyond our ability to match and after you questioned our sales managers integrity, you were kindly asked to leave. Our salesperson was present to this and again, sorry for things not working out. CEO Larry

After reading these reviews , I am upset that I did not do this prior to buying from this company. Before I berate anyone from this store in Palm Bay, I would rather have the CEO contact us first to hopefully fix the situation......

I apologize for not responding sooner however I have been out of town and on vacation. I did forward your concerns to the Service team there at Giant Recreation World of Palm Bay and saw where they reached out, went over everything and that you seemed to be in good shape. As far as you are seeing all the negative BBB reviews, that platform is not for positives. ****** reviews is the best venue to size up dealers and to be honest the industry itself makes it tough not to get some negative reviews. I personally respond to all online reviews, good and bad and use them as a way to train and improve our process. As you were explained, dropping your rig off for service and not seeing one of our advisors is not the best way to go. That circumvents our process and ultimately leads to poor results. Please feel free to email me directly at *************** if you need to discuss things further. That is the best way to communicate with me as I travel all over at any given day. I also don't handle the day to day in any one department or location's but I always know who to get involved and then I always follow up to make sure things are good. CEO Larry.

WORST COMPANY EVER. If we could give 0 stars we absolutely would. We purchased 1 travel trailer and a fifth wheel in 2023. The problems started before we ever used them. These were brand new! In fact the list of repairs needed at the walk through was the first red flag. Had we not already paid, we would have cancelled the transaction at that point. Holes in the sofas, dirty interiors, leaking slides, connections set up incorrectly, dryer wiring catching on fire, leaks in the water hook ups from day one. Faulty hot water heater. Nothing was sealed and we had to put caulking around the whole fifth wheel so bugs could not come in. We started using them in March and it has been one thing after another. We have made so many calls to get repairs done and we never are able to get a reliable person to come do the repairs. We are living in the 5th Wheel while we build and we didn't have the rear AC all summer. After calling and leaving messages with service and the warranty department we ended up having to drive over to even talk to someone. They sent a repair man who came and took everything apart in JULY. He ended up ordering parts. Supposedly the first part was incorrect from the manufacturer. Then shipping was delayed. Then he went on vacation. Now he just doesn't answer the calls. Here we are in October and still no AC. If we get a call back from Recreation World it's a miracle. They promised to have someone else to come out and fix the problem. Still nothing. Giant Recreation World does not value their customers. Once you leave the lot do not expect any customer with your warranty. We work in Sales and we would not treat our customers with complete disregard. If you are considering purchasing with them.....run as fast as you can! Find a company that values their customers. A company that stands behind a product that they sell. Don't expect any help from management either. It's a waste of time. The lifetime warranty is a joke. It doesn't exist.

Investigating your situation was very difficult but I finally figured out who you folks are. I also instituted our service team to reach out to you and formulate a game plan and I am happy I did. You purchased your unit from our Giant Recreation World of Ormond Beach location under your company name. That was the first issue I ran into. After finding out your info, I didn't show a single work order created since your initial purchase work order where we got the unit ready and delivered it to you. When we referred you to a mobile RV Repair guy you thought that person was affiliated with us. That is not the case. You were informed that we do not perform in park RV repair service, had you initial and sign a form to that effect but still there is frustration. My understanding is that you came in and had a face to face with our Service Manager there. Things were explained and we are going to help the mobile repair service with the paperwork so your roof air conditioner can get replaced, etc. as well as create and submit warranty claims for them as a sublet so they can finish the job. Sorry for the frustration, really. CEO Larry.

We purchased a brand new 2023 forest river grand villa manufactured in March we purchased it in April and we had leaks upon purchase multiple leaks. Grw says that it is up to forest river and of course Forest River said the same. Forest River said that GRW is suppose to leak check the RV but they said they don't have a rain chamber so they just put a water hose on the top. Our RV was not even a month old and has multiple leaks and decaying wood.and I also have dry rotting particle board .We have had it in 3 to 4 time for them (GRW) to fix leaks. The wood is decaying and splitting they said(GRW) that they will order the inside framing and replace it, sounds like they are just trying to make more money. Why would you sale a product that you don't stand by! I have a leak from my ac unit since the purchase,which has been replaced because it was inproply installed causing it to leak all the freon. They had the RV for 4 days and when I picked it up the ac was still not working. They did make a mobile visit and rigged it up until they could properly fix it. But it was leaking water inside the unit, buckets of water. And after they fixed it two days later I still have to have a bucket under the unit to catch water and it leaks a average of two buckets a day and this is a upstairs unit which is causing separation in the top floor. This was a previous problem prior to the ac being fix and it still exists. Phil the salesman after the purchase at GRW told us that after it rains they go out to the RVs with towels so he wouldn't know if it was leaking or not prior to saling, it he also stated that he works in sales not service. I have not been giving the option to have a refund or a new unit however everyone is eager to refer us to a mobile repair where you have to pay up front and be reimbursed however they do not reimburse 100%. My interior wall are saturated with water and mold. And why would I want to repair a brand new RV. To date it's only 4months old 5 with manufacturing.

Your situation is very concerning to us, and we feel terrible that you have been enduring the water intrusion issues. I have followed up with our team and I believe their communication and efforts to get your unit fixed up is progressing and will continue to do so until the issues are resolved. There are communications with us and with Forest River, the manufacturer on record and I have reviewed them. There are some parts on order and Forest River committed to paying for an in-park service technician to come to your campsite and repair it. We do not provide in-park service however for you we have done so in trying to get your issues resolved. When we sold your unit to you, it was titled to you, and it is for this reason we will not be refunding your money. It is no longer a new and untitled unit. The Manufacturer will pay authorized repair centers per their warranty procedures and policies but will not replace your unit with a different one. We ask that you are patient and before you know it, the leaks and damages caused by leaks will be repaired. We do stand behind our work but the warranty is administered by the Manufacturer. We will perform the repairs they authorize and if work we completed was not done properly, then we will do it again until done properly. CEO Larry

So, basically your saying that you sold us a "lemon" with pre-existing problems and because the tag said it was new the title clears you from any pre-existing conditions. And it has been two weeks of emptying buckets of water and I have yet to hear any remedy or source of fixing it. At this point I'm convinced that GRW knew of the leaks and was waiting to pass it off on a buyer. Wood does not rot in less than a month. And we reported this problem less than 30 days after the purchase. You also stated you stand behind your work but failed to admit you stand behind any product you sale. You basically summarized your answers to all of your many complaints and failed to answer any of the problems at hand. You basically should be a used RV lot that repairs RVs , which you are poor at doing also. I have recorded every bucket of water that I empty from the ac that GRW installed. This seems to be a reverse Ponzi scheme, where you sale defective RVs then make money off of the repairs. I think GRW should be investigated for consumer fraud. You boldly told me that I bought a defective RV and you would be happy to repair it at my expense. However at the time of sale the pitch was totally different, Which I'm sure is breaking some state laws.

Requested my sons refund back from this company, no financial contract has been sign and I've heard every excuse not to return his refund. This company has been nicely vicious, to keep his refund.

After looking into the details of your deal I have to say that the deposit we took is not refundable however it can be applied to a deal in the future. Our goal is not to keep deposits but however to sell RV's. We rescheduled your delivery date 3 times, got the deal done with 1/2 the down payment as originally quoted and still got the payments under what was quoted. Our purchase agreement is typed up, all I's are dotted and all T's are crossed, is signed by all parties and even the red box in the middle that says "deposit refundable" Yes or No is checked No and is even initialed. We are absolutely transparent, overcame all of the objections, etc. I hope that I see your name on a deal soon. CEO Larry