Complaints

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  - The provide is charging credit card processing fees on DEBIT card transactions, specifically on an HSA card. I have asked them to refund the fee because credit card fees are not applicable.HSA and FSA cards cannot be surcharged in any state. The cards are considered debit cards and adding a fee for customers paying by debit card is never permitted, even if the card is run as a credit or the customer authorized with signature instead of a PIN. - Per their representative, their system cannot process refunds and or distinguish the different between credit cards and HSA Debit cards. Since their system is not capable of handling the transactions, they refuse to comply with the federal regulations regarding debit card transactions. - The card I used is not new and has been used many times with other providers. There has never been a charge associated with credit cards before.Transaction took place on July 23, 2024. The surcharge is ***** and another feed that appears to be credit card related of 1.75.A complaint is filed with the Office of the Attorney General in Florida.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Detailed:Date of transaction: 03/07/2024 and 03/21/2024 Total amount paid to the business: $690.00 plus credit card charges of $24.16 Services Performed: Toe nail removal Dispute is: The business over charge me for services before filing a claim and determining insurance deductible to be paid out of pocket. I have reached out several times and always sent to voicemail or advised in with a patient, and my call would be returned and has not.....Account #:******

  Business response

  06/28/2024

  The patient was seen as stated. She did over pay on the account and the refund is already in processing. The refund was not rejected nor was patient ignored. More than one attempt was made to reach out to verify mailing address of patient. This is protocol to ensure that refund is mailed to the correct address that patient currently resides at. As soon as the patient reached out and confirmed her mailing address on 6/17/24, a refund check was requested via the accounting office. Policy is to allow 4 weeks for processing of refund check. Refund was requested on 6/17/2024. Refund will be processed as soon as possible within that timeframe. The attached documents show the date stamp of the phone calls received from the patient as well as the email with the date stamp of the refund request so you can see that it is already in processing. Please close complaint and it was resolved already.

  Customer response

  07/01/2024

   
  Complaint: 21836939
  
  I am rejecting this response because: As shown in the screenshot below, I made contact with this business on several different days, time and months and only one time did they reach out to me to let me to verify address to resolve this matter after filing the complaint of avoidance and failing to provide contact in a timely manner. So I would like this case to remain open until refund is provided and received. 
  
  Sincerely,
  
  *************************

  Business response

  07/01/2024

  Ma'm, you can see on the screen that we called twice. The first time you did not answer. The 2nd time you called back and verified your address which means there would be no additional reasons to contact you. I do not show any prior attempts to contact the office before 6/6/24. At that time, *****, attempted to contact you and left a message at the number you provided upon being seen in our office. On 6/17/24, she attempted again and this time you called back and spoke with our phone operator to verify the necessary information in order to proceed with a refund. This is not a matter of non-compliance or fraud and should therefore be closed. You were told the refund is in processing as of 6/17/24 and will be mailed out to you by 7/17/24 as per policy.  

  Customer response

  07/01/2024

   
  Complaint: 21836939
  
  I am rejecting this response because: Whomever you are the reason why the screenshot shows no contact to your office to be exact until actually 4/6 to be correct is because I had to wait on you all to submit the claim and then contact my insurance provider to find out why you over charged in the first place after the claim was processed. Until the matter is fully resolved meaning refund received and deposited regardless of your policy, I am requesting this case to remain and stay open and no further response. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son went here to have his toe ingrown toenail fixed they did not fix it he asked for a refund they refused to refund him his money in fact they tried to charge him more to fix it again and he left this place does not do business properly and does not even offer to fix the issues this is a bad business practice so he should get a refund for his surgery that wasn't done correctly ASAP.

  Business response

  05/16/2024

  The patient was seen by our office. The person filing this complaint is the mother of the patient. NOT THE PATIENT. The patient is an adult who has validated that he capable of making his own decisions. He is not impaired in any way according to the paperwork he completed. The patient was seen and treatment was rendered. During the postoperative period of 2 weeks the patient messed with the treatment area causing it irritation. When the patient came in he was not cooperative for the evaluation. The physician was finally able to evaluate to the best of her ability and did not see any signs of infection or returning issue. Patient was healing properly. The mother was adamant that she felt the patient needed an antibiotic against the judgement of the physician. Physician even obliged to this request. No signs of infection were present. No heat, discoloration, drainage, or streaking. The surgical site was healing properly aside from the irritation within the skin from where the patient had picked at it. The patient has also NEVER asked for a refund. The only thing that has happened is the mother filed a complaint on the ****** review. The ingrown toenail was properly removed and there were no clinical signs of any issues following that other than the patient complaining about periodic pain which is normal for up to 4 weeks. When patient arrived in office he was wearing a normal shoe and walking without complications. When placed in the exam room he started acting erratically pulling the foot back before the doctor could even touch it saying "ow". When the doctor pointed out that she was across the room and not even touching his foot, he changed his behavior. This complaint is not validated in any way. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩