Complaints

• Initial Complaint

  08/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Since February 21, 2022, I have been billed for medical services from 6/3/2020 to 11/04/2021 in the amount of $527.05. They sent another bill on 3/23/2022 for $527.05. On March 27, 2022 a letter was sent to them with the documents showing my health insurance provider had made the payments. The only amount owed by me was $207.26 for services on 9/9/2021. This amount was paid in 2 payments. The first check ***** in the amount of $103.63 was attached to the letter. Another bill came on 4/25/2022 with an amount owed of $423.42. Another letter with documentation showing the health provided already made the payments went out on 5/29/2022 with the final payment of $103.63 - check******* On 6/30/2022, I received another bill in the amount of $319.79. Florida Cardiology called on 7/27/2022 to collect the $319.79. I told "Jack" , the documents had been sent twice showing the insurance company had paid. We made a call appointment for Monday, 8/1/2022 with at 10:00 AM to discuss with the Billing Dept. I called "Jack" on Monday at 10:00 am and told me "Harry" was in a meeting. I left my phone number and as of today 8/9/2022, I have not heard from them.

  Business response

  10/10/2022

  Business Response /* (1000, 22, 2022/09/12) */ My apologies for the delay with this response. Apparently this was going into my Spam folder. I updated my Profile with the BBB today. I am unable to identify the patient as a current patient of Fl Cardiology. I would need an additional identifier (DOB/ Account #/ Phone #) I was also unable to open any of the HIPAA Attachments Msg" File Error" If you could provide some additional information, I would like the opportunity for some additional time to research and see what I can do to assist this customer's concerns. Thank you Rocheson ********************** Consumer Response /* (3000, 24, 2022/09/14) */ I checked the complaint activity report and Rochelle R******************** from Florida Cardiology sent an email or correspondence to you the same day I received this email. How can't they find me as a patient when they have been billing me? Anyway, Is the case closed with BBB? Or could you provide them with the information? Here it is: NAME: **************** (Maiden Name: *****) DOB: ********** Account # ******** Phone # **************

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