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          Business Profile

          Funeral Homes

          Foundation Partners Group, LLC

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/25/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            While making arrangements for the burial of a deceased family member, we agreed that the memorial gardens would not provide graveside "service set-up," which includes a tent, water, ice, etc. Prior to burial, I pre-paid the bill they sent me having assumed that the total amount they charged me was consistent with the services we agreed upon. As agreed, on the day of our family member's burial, the memorial gardens did not provide the the "service set-up" services. However, after later looking at the itemized bill, they had charged me for this "service set-up." I have tried to reconcile this line item directly with the business. Verbally, they agreed that this was a mistake and that the corporate office will be reimbursing me. However, after 8 months and many calls to the business, they still have not reimbursed me.

            Business response

            01/07/2025

            Hello Ms. ********** We deeply regret to hear about your experience and sincerely apologize for any added stress during this time. Please know that we have been in contact with our accounting department to get this issue resolved as soon as possible. Thank you for bringing this to our attention, and again, our sincerest condolences for your loss.

            Customer response

            01/09/2025

             
            Complaint: 22729993

            I am rejecting this response because: PLEASE REFUND THE AMOUNT OVER CHARGED FOR SERVICES NOT RECEIVED PRIOR TO THE DEAD LINE OF 1 YEAR. I WOULD APPRECIATE THE REFUND BY FEBRUARY 9, 2025,


            Sincerely,

            ******* *********

            Business response

            01/23/2025

            Hopefully with the check being issued on the 8th of ******** Ms. ********* should be receiving it at any time. Perhaps it may have already arrived and is in the mail.

            Business response

            01/23/2025

            Date Sent: 1/23/2025 9:36:57 AM
            Hopefully with the check being issued on the 8th of ******** Ms. ********* should be receiving it at any time. Perhaps it may have already arrived and is in the mail.

          • Initial Complaint

            08/14/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Incomprehensively the experience received. I have tried numerous times numerous numbers and no one from the business has contacted me to address the issues.

            Business response

            12/14/2023

            She did appreciate me calling her and taking the time to listen to her though. I promised to follow-up with her once I can speak to the current manager.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 8/31/2015

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          369 N New York Ave

          Winter Park, FL 32789-3124

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          (407) 680-2777

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          Customer Complaints Summary

          8 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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